Crown Acura Richmond

I have been a customer of crown Acura for 15 years . I had the best experience with the service department and especially with Chris Lutton. Chris is outstanding as as far as his technical knowledge of th had the best experience with the service department and especially with Chris Lutton. Chris is outstanding as as far as his technical knowledge of the Acura has helped me tremendously and has agreat disposition towards his customers. More

I took my car into Crown Acura to have a squeak in front seat fixed. I asked them to be very careful as I had just spent $1800 having the interior completely restored. They fixed the squeak and did so exped seat fixed. I asked them to be very careful as I had just spent $1800 having the interior completely restored. They fixed the squeak and did so expediently. The icing on the cake was them giving me a brand new TL to to drive instead of making me wait. They did NOT have to do that. Everyone was great to deal with and I genuinely enjoy talking and interacting with everybody at that dealership. The work took over three hours but they only charged me for two. They aren't the cheapest mechanics in town but if you want something done right then you have to take it to the best and as far as I'm concerned Crown Acura is the best game in town for all things Acura. You get what you pay for, bottom line. More

I bought my current Acura in Northern VA and shortly after that moved to Charlottesville, VA. There is no Acura dealer there. I quickly learned that the only Honda dealer in town was not up to the task. after that moved to Charlottesville, VA. There is no Acura dealer there. I quickly learned that the only Honda dealer in town was not up to the task. I discovered Crown Acura 70 miles from my home in West Richmond. The service was friendly and on point from the very first visit. My original service advisor took some time off and I was assigned to Mike Mereu. From my first service call with Mike, I felt like he had my best interest in mind. Four years ago, I moved to the Richmond area and still travel about 20 miles to have my Acura serviced at Crown. I have always felt that even as my Acura CL has aged, that Mike has not shown any lack of respect or interest in giving me the same service as someone with a brand new Acura. I truly enjoy working with Mike and the team at Crown. More

I recently had a transmission failure on my 2002 MDX. Right from the get go after I had explanied to Mike my current situation Mike and Kenny went above and beyond to help me get my vehicle repaired. I w Right from the get go after I had explanied to Mike my current situation Mike and Kenny went above and beyond to help me get my vehicle repaired. I was humbled by the kindness I was shown by Mike, Kenny and the other service staff I came in contact with during the experience. I would definately recommend Crowne Acura to anyone looking to purchase one of Acura's fine line of automobiles. I love my MDX. I am looking forward to driving it for several more years. I thoroughly enjoyed driving the 2010 TSX I was given as a loaner during the repair process. Thanks guys, you are the BEST! More

All of my service has been performed at Crown Acura. Mr. Mereu has been my service representative on most of my visits. He always reviews my service record, advises me of the appropiate work to be performed Mereu has been my service representative on most of my visits. He always reviews my service record, advises me of the appropiate work to be performed and also gives me a "heads-up" regarding future maintence. The automobile has performed extremely well, due in part to the work of the service technicians like Mr. Pigg, who most recently serviced the car. My experience has been excellent with Crown. More

Normally we purchase a vehicle closer to our hometown, but this time we bought a car an hour from our house. Antoine was very friendly and did not pressure us to buy a car. Robert was very trustworthy w but this time we bought a car an hour from our house. Antoine was very friendly and did not pressure us to buy a car. Robert was very trustworthy while working with our finances and loan. Mike O'Brien went the extra mile to make our purchase worth while. We feel we made the right choice with Crown Acura and would purchase another car from there in the future. More

Mike has always been thoughtful and helpful. This is my second Acura and the reason I bought #2acura was because of the quality of work and the focus of getting things right the first time. I've told my fr second Acura and the reason I bought #2acura was because of the quality of work and the focus of getting things right the first time. I've told my friends, when the subject comes up how pleased I am with my car. When I buy my next car it will be an Acura unless mercedes starts giving them away net net free. More

Prior to returning to Cape Cod I had to get an A16 service on my 2008 Acura MDX. Crown Acura was the closest dealership to Charlottesville, where my daughter resides. I was greated by Chris Lutton, service on my 2008 Acura MDX. Crown Acura was the closest dealership to Charlottesville, where my daughter resides. I was greated by Chris Lutton, who was receptive, professional, energetic and pleased to be able to take care of my needs. He made sure my wife and I were comfortable, asked if there was anything we needed, and promised the vehicle on schedule. Of particular note, upon completion of the service, I mentioned my running boards were "pitting" and ask him to come outside and see them. Chris gave me a logical explanation as to why this occurred, and, since they were under warranty, offered to replace them. Unfortunately, they had to be ordered, and we had to return to Cape Cod the following day. Living where we do, I had to deal with a dealership in Seekonk, when I bought the car, and it has been one unpleasant experience after another. I no longer service my car there. I wish Chris all the best, and can assure you that when I am once again in your area, Crown Acura will be my choice to take care of my needs. More

Henry Campbell was wonderful to work with! He took the time to show me 2 different vehicles at the dealership. Once I decided on the vehicle I was likely to buy, he made arrangements for me to be able to time to show me 2 different vehicles at the dealership. Once I decided on the vehicle I was likely to buy, he made arrangements for me to be able to drive it home to show my husband. I returned the next day and was able to get a great price for the car that I was purchasing. Overall, I had a great experience at Crown! More

Phil and the Acura Customer Service team did a great job. They were very personable and were very accomodating to my needs (I was not able to pick up the car right away, so they left the keys up front for m They were very personable and were very accomodating to my needs (I was not able to pick up the car right away, so they left the keys up front for me). Phil kept me updated on the cars status and was upfront with pricing. The repairs were made quickly. I love Acura Service! More