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Crown Acura Richmond

Richmond, VA

4.9
832 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 832 reviews

September 10, 2010

I have been a customer of crown Acura for 15 years . I had the best experience with the service department and especially with Chris Lutton. Chris is outstanding as as far as his technical knowledge of th More

by a2736
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CHRIS LUTTON
September 08, 2010

I took my car into Crown Acura to have a squeak in front seat fixed. I asked them to be very careful as I had just spent $1800 having the interior completely restored. They fixed the squeak and did so exped More

by DrGonzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
September 07, 2010

I bought my current Acura in Northern VA and shortly after that moved to Charlottesville, VA. There is no Acura dealer there. I quickly learned that the only Honda dealer in town was not up to the task. More

by dschein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
September 07, 2010

I recently had a transmission failure on my 2002 MDX. Right from the get go after I had explanied to Mike my current situation Mike and Kenny went above and beyond to help me get my vehicle repaired. I w More

by shelleyw1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikee Mereu, Kenny ? district service manager
August 30, 2010

All of my service has been performed at Crown Acura. Mr. Mereu has been my service representative on most of my visits. He always reviews my service record, advises me of the appropiate work to be performed More

by ghooe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mereu, James Pigg, Jr.
August 22, 2010

Normally we purchase a vehicle closer to our hometown, but this time we bought a car an hour from our house. Antoine was very friendly and did not pressure us to buy a car. Robert was very trustworthy w More

by Jenny Allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike OBrian, Antoine Pollard, Robert Baylor
August 20, 2010

Mike has always been thoughtful and helpful. This is my second Acura and the reason I bought #2acura was because of the quality of work and the focus of getting things right the first time. I've told my fr More

by ewfeltejr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike mereu
August 18, 2010

Prior to returning to Cape Cod I had to get an A16 service on my 2008 Acura MDX. Crown Acura was the closest dealership to Charlottesville, where my daughter resides. I was greated by Chris Lutton, More

by Roland Schmidt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lutton
August 07, 2010

Henry Campbell was wonderful to work with! He took the time to show me 2 different vehicles at the dealership. Once I decided on the vehicle I was likely to buy, he made arrangements for me to be able to More

by amann18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Campbell
July 29, 2010

Phil and the Acura Customer Service team did a great job. They were very personable and were very accomodating to my needs (I was not able to pick up the car right away, so they left the keys up front for m More

by ashleyganey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Wood
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