Crown Acura Richmond

I have always been pleased with the service I have gotten at Crown Acura, Mike Mereu is always friendly and helpful with servicing my car, he always explains and goes over pricing before anything is done and at Crown Acura, Mike Mereu is always friendly and helpful with servicing my car, he always explains and goes over pricing before anything is done and is very polite. I feel like he treats me like family. More

I have been a customer of Crown Acura for nearly four years, and have always received superior service in all my interactions with them. Their service department is friendly, professional, and responsiv years, and have always received superior service in all my interactions with them. Their service department is friendly, professional, and responsive. They always deliver service to me in a timely and informative manner. I trust them to provide the necessary services to my car and they have always met and exceeded my expectations. And in the event I have been disappointed, they have consistently responded in a appropriate manner and rendered "customer recovery" that has always been to my satisfaction! I wholeheartedly endorse this dealership. More

Henry was patient and genuinely interested in our car needs. He is a competent, knowlegeable young man with a charming personality. Because of Henry, I feel more comfortable with the car I've had for t needs. He is a competent, knowlegeable young man with a charming personality. Because of Henry, I feel more comfortable with the car I've had for two days compared to the one I had for almost three years. Mike was very sympathetic to my minor complaints and did everything in his power to make this car look brand new. I sincerely appreciate that. More

Love this dealership for the customer service, making the whole acura experience top notch. Customers do come first, and over the years of bringing my cars (acura mdx and my Honda minivan) have never thought whole acura experience top notch. Customers do come first, and over the years of bringing my cars (acura mdx and my Honda minivan) have never thought twice about why I love this dealer.. Best in Richmond, service alone would keep me loyal Acura customer, great job to Janet and her team for making this experience More

After going to countless car dealerships and several used car dealerships I came upon Crown Acura. What struck me first was the courteous, non pushy sales people. It turns out that they had the exact car I car dealerships I came upon Crown Acura. What struck me first was the courteous, non pushy sales people. It turns out that they had the exact car I was looking for, a black/tan 2002 Acura 3.2 TL with under 100k on it. I was helped by Ken and Mike who were more than happy to have me look around the car. I’m big on the details so I spent quite some time going over the car. I then asked if I could drive the car for a day to see if I like it and also to have my mechanic take a look at the car. My mechanic said there were some very minor problems with the car but on the whole the car was in excellent condition for the year its age. I took the car back and asked them to have it washed and detailed for me so I could see it without any rain spots on it, which it had a lot of because of the sprinklers and rain we had been getting lately, and I would come back the next day and see it. I came back the next day and the negotiations began. At the end of the negotiations I was not satisfied with the price and proceeded to leave. As I was leaving Ken came out with an offer we could both agree on. The entire sales staff is top notch and very knowledgeable. Theo, the GM (I think), even got involved and that made the experience even better since she is such people person. I got a great car for a fair price, what more could you ask for. No pushy sales people, an extremely clean facility and a friendly staff. I would recommend Crown Acura to anyone. I, for one, am glad that I bought my car from Crown rather than another dealership or even worse some private seller or used car dealership who was dishonest (because I had been to some of those places before going to Crown). Next time you are in the market for a car, Crown should be the first place you go. You’ll be saving yourself a lot of time and legwork if you do. On a final note, the car I purchased was purchased by a lady in 2002 from Crown Acura and 75,000 miles later she came back to Crown Acura to trade it in for a newer model. I think that that in itself speaks volumes about who Crown Acura is and the way they do business. I’ve only had the car a day so I can not attest to the character and quality of their maintenance staff but I have a feeling I will be just as satisfied with having my car serviced at Crown as I was buying my car from Crown. More

Crown Acura service writer, Mike Mere, was clear, forthcoming, courteous, professional and knowledgeable. The facilities were clean, ergonomically designed and modern with WiFi counter space separ forthcoming, courteous, professional and knowledgeable. The facilities were clean, ergonomically designed and modern with WiFi counter space separated from visual and auditory distractions. Complimentary beverages were fresh and inviting. Other staff were friendly and inquired after my well-being in a non-intrusive manner. More

My experience with this dealership over past 3 years has always been very professional. In the last instance the service rep,James Diden,was most personnable and listened attentively to my description of a always been very professional. In the last instance the service rep,James Diden,was most personnable and listened attentively to my description of a road noise concern I had with my 2006 TL. Subsequently, he returned to review with me the road and lift checks they had performed and the reasons for each. I felt reassured that his and the mechanics efforts were very thorough and experience based. I left reassured and with a newly washed and sparkling TL. More

I walked into the the Crown Acura dealership unannounced to set up a date for a couple of minor recalls on my out of warranty 2005 TL. I also asked about having routine service performed on my transmission, to set up a date for a couple of minor recalls on my out of warranty 2005 TL. I also asked about having routine service performed on my transmission, having a funky trunk latch looked at and having their body work tech give me a quote on some minor chips and dings that neded attention. The customer service rep, James Fiden, coordinated all of those services to be completed starting that very day and had my car ready for me about 24 hours later. He was nice enough to arrange for a loaner that made it all possible. I was given a firm quote before work started on my car which was nice for a change. My car was even washed prior to me picking it up. This was by far the best experience I have ever had at any dealership. I would not hesitate at all in recommending Crown Acura to anyone who needs to have their Acura serviced. More

The service consultant(Chris)went out of his way to make sure I was satisfied. Real focus on building and rewarding customer loyalty. I will give this dealership serious considerartion and first opportunity sure I was satisfied. Real focus on building and rewarding customer loyalty. I will give this dealership serious considerartion and first opportunity when I'm in the market for a new or used Acura. More

Crown Acura in Richmond, VA service department is above and beyond the best that I have been to. We have a 2007 TL, bought at Crown. I took it in for an oil change and a couple of other odds and ends. T and beyond the best that I have been to. We have a 2007 TL, bought at Crown. I took it in for an oil change and a couple of other odds and ends. They always do a checkup on the vehicle and found that my battery wasn't firing correctly ( I didn't notice this ). They replaced the battery under warranty. Crown Acura is always looking out for their customers. More