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Crown Automotive Collision Center

St Petersburg, FL

not yet
rated
487 Reviews

5237 34th St N

St Petersburg, FL

33714

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487 Reviews of Crown Automotive Collision Center

April 24, 2019

Horrible Experience The customer service is terrible. Many left messages with returned call after a week if your lucky. Car in shop over month and is still there. Wond More

by MercedesOwner18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank Resti
May 10, 2019 -

Crown Automotive Collision Center responded

Dear Christopher, Both your estimator and I have left you a number of voice mails at the number you provided and have not heard back from you. Once we disassembled your vehicle it became apparent that the damage is more extensive than our original estimate. We produced an updated estimate and submitted it to your insurance company. It was approved by them on Friday 4/5. Parts were ordered Monday 4/8. The final parts arrived 4/30. Our updated estimate is for a total of labor hours that equates to 22 working days after parts received. Our current target completion date is 5/17. Sincerely, Steve Lukas, Assistant Manager

March 20, 2019

Great Work and Great Customer Service Christina was fabulous to deal with and very accommodating to our needs through out the repairs on my vehicle. They handled everything with the insur More

by LKC-CLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Perez, Chuck Stickney
Mar 25, 2019 -

Crown Automotive Collision Center responded

Hi Lauri, Thank you so much for your excellent feedback! It is a pleasure to hear that Christina took such good care of you and that your overall experience was so seamless. Please drive safely, and be sure to let us know if there is anything more we could help you with in the future.

March 19, 2019

Excellent Customer Service & Repair I bought a brand-new Mercedes Sprinter campervan by Pleasure-Way at the Tampa Bay RV show and dented the rear door. When I dropped off my van, Tatijan More

by Jon Dottle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gross, Tatijana Abdoo
Mar 25, 2019 -

Crown Automotive Collision Center responded

Hi Jon, Thank you so much for taking the time to share this incredible review! It is a pleasure to hear that Tatijana put you at ease and ensured that you and your vehicle were thoroughly taken care of. We are overjoyed that our team's work met your satisfaction, and we are so glad that we could get your Sprinter back in pristine condition. Please let us know if there is ever anything more we may help you with in the future.

March 10, 2019

Great and friendly service. I had gone to them to get an estimate done. The lady at the front counter told me to go thru their insurance because of being rear ended. I did that a More

by Sharklady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Trippi
Mar 12, 2019 -

Crown Automotive Collision Center responded

Thank you so much for your 5-star rating. We are so pleased that we could this issue taken care of, and that Michelle provided you with thorough assistance throughout your visit. We wish you the safest of travels. Please let us know if there is anything more we could do for you in the future.

January 24, 2019

The service was excellent. The service was excellent .Keith informed me of progress on my truck and made sure everything was finished. I would recommend this center to anyone. More

by buddy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Dull
Jan 25, 2019 -

Crown Automotive Collision Center responded

Thank you so much for the 5-star review and recommendation! We are happy to hear that Keith kept you well-informed and taken care of throughout the entirety of your recent visit. Please let us know if there is anything more we could help you with in the future.

January 22, 2019

Excellent Service We were in the area on vacation from out of town. We heard of Crown from a local friend and since we had extra time I took my Honda Accord in for a mi More

by saws800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Elliott
January 22, 2019

Best Customer Service Employee Crown Has! Chuck is the top man with the best customer service skills and knowledge. Went over my collision repairs and cost in detail. Answered all my questio More

by Bob Dasch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Stickney, Tatijana Abdoo
Jan 25, 2019 -

Crown Automotive Collision Center responded

Hi Bob, Thank you for leaving Chuck this kind review! We're so pleased that he provided you with such thorough assistance during your recent visit, and it's great to know that he earned your confidence. Your satisfaction is of the utmost important to us, and it is a pleasure to hear that Chuck secured it!

January 12, 2019

Fast Service, Friendly People @ Hyundai I keep driving over the wheel stops everywhere, and ripped the shield off underneath my car and the bumper was the gorilla tape commercial - litterall More

by Angel Overly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Dull
Jan 14, 2019 -

Crown Automotive Collision Center responded

Hi Angel, Thank you so much for taking the time to share this wonderful feedback! We are thrilled that we could be of assistance to you and that Keith was able to take care of your vehicle as efficiently as promised! It is a pleasure to hear of your satisfaction, and we hope that you continue to confide in our team for your vehicular needs in the future!

January 06, 2019

Great experience! Keith Dull at Crown Collision has given first class service to me and my car! I have had two collisions both requiring new front bumpers and each time More

by Solsticefun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Dull
Jan 07, 2019 -

Crown Automotive Collision Center responded

Thank you for taking the time to leave us this wonderful review! We are pleased that each of your visits with us have been so successful, and we are proud to hear of your satisfaction with the quality of work completed. It is our goal to ensure that our customers' vehicles are thoroughly taken care of and kept in perfect condition, and we are honored that our service has earned your full confidence. We hope to maintain your loyalty for years to come.

December 16, 2018

Great service and friendly people! My car had a self inflicted boo-boo and it came back looking wonderful. I was so pleased with the whole process from the initial estimate to the actu More

by mycar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Dull, Tatijana Abdoo
Dec 18, 2018 -

Crown Automotive Collision Center responded

Thank you for taking the time to share this positive feedback! We're overjoyed to hear of your contentment with the quality and efficiency of your recent service. It is our pleasure to enhance your service experiences in any way possible, and we hope that you continue to confide in our team to do so in the future.

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