I can't say enough about Tatiana Abdoo. She has all the hallmarks of stellar customer service. She is responsive, friendly, cheerful, knowledgeable, competent, and respectful.
She quickly took it on herself to handle all the correspondence with the insurance company so I never had to deal with any of that.
Somehow those words still fall short of describing just what a please it was to be working with Tatiana. She was beyond friendly, she was personable in a real way. You could just tell that she wasn't following a script, but rather really cared.
She went above and beyond what I would expect. As an example, being that she was cc'd on the emails with the insurance company, she noticed that I was not getting what I needed in terns of a rental car. At no request or expectation of mine, she made some calls and got the rental car matter all settled. It was totally not on her plate and yet she just did it to make my experience much better.
She is not only an asset to the Crown Collision center of the caliber I would want to have working for me, but exactly the kind of person you want as a neighbor.