Crown Buick GMC

I had Tony who sold me the car I love it. Harley and Mark also were a great help. Would def recommend. Tony did a great job he was very nice and tried his best with the options I did have. Thank you again gu also were a great help. Would def recommend. Tony did a great job he was very nice and tried his best with the options I did have. Thank you again guys Happy New year 😊 More

I’m a 60 year old woman. My 2010 Cadillac started blinking its chec engine light. I brought it to this dealer for repair. When they started it, the light did not come on. They said they would need to blinking its chec engine light. I brought it to this dealer for repair. When they started it, the light did not come on. They said they would need to do a diagnostic test and that would be $166. At the end of the day, Greg, who was extremely pleasant, said they really couldn’t figure out what was wrong but they suggested I replace all the spark plugs, all of the ignition coils and do an alignment, to the tides sum of $1900. Admitting that they could not be sure this was the problem. I said no, I’ll pick up. Took it to another place for second opinion, he said could have just been a sensor and it corrected itself. It is now a month later and the car has been fine. I got a customer service request from Doug and called 4 times to speak to him. When I finally got him on the 5th attempt I asked him had he not gotten my messages. He actually raised his voice to me and said” we’re not going there, move on”! . No apology, nor explanation for not returning my calls over 5 days. I then told him my story. He said what do you want. I said I wanted my money back s since they really didn’t diagnose my problem. He said “ Yeah, that’s not gonna happens” and continued with his condescending and disrespectful attitude. I ended by saying that I had recorded our conversation and would be contacting his boss. He first threatened to have me arrested. I pointed out to him that this is not a crime, just not admissible in court. He then said he would refund my money. After receiving the refund, I set an email to dealership to speak to general manager. Obviously, he refunded my money because he knew he had been extremely aggressive, disrespectful and unprofessional with me. Then someone gave him the message and he had the nerve to call me. Her knee the complaint was about him and he was confrontational again. Does anyone there care that this is the man who is supposed to be customer service? It’s a shame. Greg was great, the courtesy vehicle was very convenient, I would most likely have traded in my 2010 and bought from them. I just bought a house not 2 miles from there location. Now, knowing that he is an indication of their customer service attitude, no way. More

Went in for service on my vehicle under warranty and it was such a fast an easy process. I love coming here, the staff is always so friendly and welcoming and the service is convenient and fast. Dorothea P was such a fast an easy process. I love coming here, the staff is always so friendly and welcoming and the service is convenient and fast. Dorothea Pack, Dave Biagi, Robert Patterson, and Mark Fernandez are some of the staff that have made a wonderful impression. Although there were others to mention I can’t remember all their names. Thank you Crown Buick GMC for your continued customer service! More

Great Service Again! I 'm never surprised by the courtesy of everyone in the Service Department at Crown Buick GMC (That little "Hello" goes a long way.. I dealt directly I 'm never surprised by the courtesy of everyone in the Service Department at Crown Buick GMC (That little "Hello" goes a long way.. I dealt directly with William (Bill) Hevel as I always have on my 2016 GMC Canyon (12/30/2019). Bill not only took care of me on this visit, but prepared me for anything upcoming on my vehicle, in a busy world that is much appreciated. More

Best experience with a new car purchase in many years Easy going, no pressure; listened to what I wanted/needed; explained options available with ease. Fair pricing; fast service; highly recommended from Easy going, no pressure; listened to what I wanted/needed; explained options available with ease. Fair pricing; fast service; highly recommended from friends -- what more could I possibly ask for. Tony made this a great car shopping experience. Thank you!! More

Christopher Rockefeller in the sales department was a pleasure to work with! He helped me with trading in my vehicle for a new one and made sure I left feeling satisfied with the purchase I made. I will pleasure to work with! He helped me with trading in my vehicle for a new one and made sure I left feeling satisfied with the purchase I made. I will defiantly continue my business whether it be with sales or service. Always five stars! ⭐️⭐️⭐️⭐️⭐️ More

I would like to thank Dorothea Pack for helping me find my new suv. you where very helpful and very patient with me I can't thank you enough. I would definitely recommend this place. If you looking for a my new suv. you where very helpful and very patient with me I can't thank you enough. I would definitely recommend this place. If you looking for a new car this is the place to be. Go see Dorothea Pack she will steer you in the right direction. More