Crown Buick GMC

Anthony Constantinople was fantastic! Highly recommend! He looked high and low to find exactly what we wanted! Took his time to go over everything with us! Thanks again! We will see you soon for our 2nd ca He looked high and low to find exactly what we wanted! Took his time to go over everything with us! Thanks again! We will see you soon for our 2nd car. More

Overall smooth Allow your customers some breathing room aka time to accomplish their needs. Always asking for the quick close gets annoying. Be a leader and not a fo Allow your customers some breathing room aka time to accomplish their needs. Always asking for the quick close gets annoying. Be a leader and not a follower and change the stereotype of the new car purchase. More

My Best Car Shopping Experience Dorothea is the best salesperson I’ve ever worked with, not just in auto sales, but for any sales experience I’ve had. She was completely focused on m Dorothea is the best salesperson I’ve ever worked with, not just in auto sales, but for any sales experience I’ve had. She was completely focused on my needs and completely understood what type of vehicle I was looking for. During my car shopping experience I had no clue what specific vehicle I wanted. I only could describe features I was looking for such as body style/interior features, driving capabilities, tech equipment, and price range. I went to 6 or 7 dealerships before I finally checked out crown Buick GMC. Each dealership I visited before was a lengthy process that made me feel like I was running around in circles. The sales people never seemed to be listening to what I was looking for and to my surprise, none of them helped me narrow down vehicle options based on the features I was looking for. The sales people I worked with prior to Dorothea basically sat there scratching their heads having no clue where to start because I couldn’t give them a specific vehicle make or model that I was interested in. When I finally made it to crown Buick and Dorothea greeted me, she actually LISTENED to what I was looking for and her first recommendation nailed it for me. I ended up purchasing a CERTIFIED BUICK LACROSSE, prior to seeing Dorothea, this was not a vehicle I had ever even heard of. She was not only spot on with her recommendation, but she didn’t waste my time at the dealership either. Prior to meeting Dorothea, I was getting to the point where I had to force myself to make the time to car shop because the salesmen from other dealers took up too much time while offering no value to my search. I kept getting salespeople who recommended vehicles without the features I wanted or vehicles at higher price ranges. The typical sales person would get frustrated when I’d turn down their recommendations (because these recommendations were not pertaining to what I was telling them) and they would just begin walking me around their lot, pointing out several cars telling me the makes and models and price points, expecting me to choose based of exterior appearance or cost. This continuously left me repeating the same questions about vehicle features and added no value to my car shopping experience. It constantly felt like a huge waste of my time. My experience with Dorothea was such a wonderful relief and I’ve never been happier about the purchase of a vehicle. In my life I’ve purchased 8 vehicles which includes my recent purchase with Dorothea. When it came time to negotiate the sale price, Dorothea was also straight to the point and fair. She didn’t send me into a bidding war (which has happened to me before and sometimes can take days or weeks), she offered me a fair discount and got me through the paperwork and setup of my new vehicle extremely fast. The attention to detail I received at this dealership from ALL the staff was top-notch, 5 star. Dorothea offered to wash my Dads BMW while he waited with me to get through signing the paperwork. Definitely by far the best experience I’ve ever had and I never imagined a car salesperson could treat a customer with such a high level of professionalism, service, and efficiency. Still blown away by the outstanding staff and beyond satisfied with my purchase. I don’t remember everyone’s name, but the finance, insurance, service, and sales departments were all extremely pleasant and I don’t have a single complaint. Thank you very much, Dorothea! I’ll never forget that you helped me find exactly the car I needed - thank you for listening to my needs as a customer and thank you for providing a time efficient experience during the entire process! Jennifer Champion More