Crown Buick GMC - Service Center

Pleasant experience. Greeted with a smile when I pull up in service. Showed me to the waiting area. I live in Laplace and come here for the service on my Terrain. Greeted with a smile when I pull up in service. Showed me to the waiting area. I live in Laplace and come here for the service on my Terrain. More

30,000 mile service and bluetooth problem I came in for my 30,000 mile check and a problem with my bluetooth connecting with Enclave. Three different employees tried to help with the bluetoot I came in for my 30,000 mile check and a problem with my bluetooth connecting with Enclave. Three different employees tried to help with the bluetooth problem. Mr. Anthony and Mr Phil in sales and Mr Chris in service. They spent time pairing and testing my bluetooth in my phone and the car. I really appreciate the time and effort they took. The service was excellent and I was called as soon as it was ready. More

I won’t be back The service with my car was fine. Dealing with the service manager, Courtney, was a hassle. Upon dropping my car off, I was in the waiting room. Cou The service with my car was fine. Dealing with the service manager, Courtney, was a hassle. Upon dropping my car off, I was in the waiting room. Courtney walked in stating to a gentleman she’ll be getting him a loaner car soon. Mind you, I asked for a loaner car, and she stated she did not have one. I need to take the shuttle home. My car had to stay overnight due to shuttle not being available when my car was finished. I had to call the service center multiple times & spoke with Courtney 3 or 4 times before she decided to send someone to pick me up 3.5 hours later. The guy who picked me up stated he’d been there since 7:30 but no one told him to pick me up until 11. It was annoying and quite inconvenient as I had to be to work. Once I get my car home, I realize the piece to pop my hood was missing. I called the service center and spoke with Courtney again who at this point had an attitude and tried to make it seem as if I was inconveniencing her about an issue that happened due to the work they provided. I will never be back due to her actions. Word of mouth is real & I will definitely spread the word. More

Awesome Made appointment.Took the car soon as I checked in. Complete service in a hour. Very friendly service, very honest and helpfull. Thank You, Word, Word Made appointment.Took the car soon as I checked in. Complete service in a hour. Very friendly service, very honest and helpfull. Thank You, Word, Word More

Dissatisfied with cost and service. The oil change was $ 80,00. GMC never offers a coupon or any incentives. I will go back to Bryan Chevrolet for sales and service. Every month a The oil change was $ 80,00. GMC never offers a coupon or any incentives. I will go back to Bryan Chevrolet for sales and service. Every month a coupon or some incentives was mailed to me to encourage me to bring my vehicle to them for service. Very disappointed in the GMC and Crown for their lack of offers and lack of providing true customer service. Thank you, Steven More

Condenser replaced under warranty !! Everything was really good & I got the Tahoe back about 4:30 pm the same day after dropping it off at 7:30 am. My only minor complaint is communicati Everything was really good & I got the Tahoe back about 4:30 pm the same day after dropping it off at 7:30 am. My only minor complaint is communication could have been better. I called every hour to check on the status starting at 10:30 am & was told it had not been looked at yet. So I was worried I would not get it back the same day. Then when I spoke to Courtney at 12:30 pm she said it was being repaired & I asked why was I not called. The response was because it was a warranty repair. Next time it would be nice to get a phone call. More

Happy Customer Very nice people and easy to work with. Filled me in every step of the way!! I wouldn't take my Buick any other place!!! Very nice people and easy to work with. Filled me in every step of the way!! I wouldn't take my Buick any other place!!! More

Service Job Job was done at a fairly good time. The best time to bring your vehicle in for service would be from Tuesday to Thursday of any week, unless there is Job was done at a fairly good time. The best time to bring your vehicle in for service would be from Tuesday to Thursday of any week, unless there is a holiday in that week. More

The service was excellent My vehicle was ready in less time than I had planned. I was most satisfied. And I would return for service if needed again. Thanks My vehicle was ready in less time than I had planned. I was most satisfied. And I would return for service if needed again. Thanks More

Oil change This was my first service on my new card. The service performed was fine, but WAY to long of a wait for an oil change & tire rotation. They took my This was my first service on my new card. The service performed was fine, but WAY to long of a wait for an oil change & tire rotation. They took my car right away, but i waited 2 1/2 hours. That was unnecessary. They should have a team on hand that just performs this type maintenance for customers. It should not take more than an hour to do it. More