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Crown Buick GMC - Service Center

Metairie, LA

4.5
1,132 Reviews

1,132 Reviews of Crown Buick GMC - Service Center

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December 09, 2023

Great follow-up and in time! The revise team was ready and I received text updates. Job was done correctly and for a competitive price. More

by CAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Crown Buick GMC responded

We're happy to hear you had a positive experience! Appreciate your positive feed back. :) Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 09, 2023

The service department was really helpful and honest in how long the repair was going to take. More

by BUAKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
Dec 12, 2023 -

Crown Buick GMC responded

Thanks for your feedback! We're glad you found our service department helpful. Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 09, 2023

Everything was great from start to finish. Time waiting was about an hour from when they took the car until it was finishef More

by SIMPLYJEANNE06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Crown Buick GMC responded

Thank you for the positive feedback! We're delighted to hear that your overall experience was great from start to finish.We look forward to serving you again in the future! Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 08, 2023

Bad experience, from the time I buy my truck they offer me warranty for my tires, sound perfect investment but yes what ? DONT COVER REGULAR USE , don’t make sense buy some product and surprise YOU CANNOT More

by ELDENGUERRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
December 08, 2023

They are very helpful and fast. I had a wonderful experience. Would definitely recommend them More

by tamilynchampagne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
3.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James is my go to guy. He was a great salesman. I love my car.
Dec 12, 2023 -

Crown Buick GMC responded

Thank you for the positive review! We're thrilled you had a wonderful experience and we appreciate your feedback. Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 08, 2023

Been very pleased with Crown’s Service Department since I purchased my GMC truck in 2016. Normally pretty quick getting me in and out for service. More

by DPJKNIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Crown Buick GMC responded

Thank you so much for taking the time to share your positive experience. Your satisfaction is our priority, and we appreciate your continued trust in us. Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 08, 2023

My experience regarding this service appointment was quite satisfactory; not only was my vehicle well taken care of, so was I! Thank you, GMC! More

by JEIRAMJOY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theadra Alexander
Dec 12, 2023 -

Crown Buick GMC responded

We are delighted to hear about your satisfactory experience during your recent service appointment, we strive to provide not only top-notch care for your vehicle but also excellent customer service for you. It's rewarding to know that you felt well taken care of, and we appreciate your kind words. Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 08, 2023

The people are nice but my car cannot be serviced because the parts were not in. I’m currently driving around with a cocked steering wheel and tires that are off-balance. My car is two years old and has les More

by STEPBYSTEPFITNESS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
December 07, 2023

We have done business with Crown Buick for 30 years. We are pleased with the vehicles and the quality of work at the service department. Prices are competitive. Would recommend More

by CMIRE70005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Crown Buick GMC responded

Thank you so much for your loyalty and for choosing Crown Buick for the past 30 years! We truly appreciate your continued trust in our dealership. Jenna Sellstrom BDC Sales/ Internet Manager Crown Buick GMC

December 04, 2023

As previously stated on another survey, your Service Advisors and Service Techs do "Excellent" work. My only complaint might be the 4-5 day backlog before they can even look at your vehicle, even when y More

by PETERLAROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin Dauzat
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