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1,072 Reviews of Crown Buick GMC - Service Center
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September 28, 2023
Brought my Tahoe in Sept. 18, 8:30 am for 2 minor repairs. Was asked if I could do without my car for 2 or 3 days. I was fine with that. I called service the afternoon of the 18, 8:30 am for 2 minor repairs. Was asked if I could do without my car for 2 or 3 days. I was fine with that. I called service the afternoon of the 20th. The receptionist contacted the service advisor Katelynn and her response was she would call me when the car was diagnosed. Car was there 3 days. It needed an alignment and a door lock repaired. The alignment was not done correctly the first time and had to be redone. The door lock was simple with limited automotive knowledge it needed an actuator 99% of the time. I finely got in touch with the service advisor the evening of the 21st. Still no one working on my car and couldn’t tell me when it would be ready. Called again the evening of the 22nd service advisor had left for the day 4:30 pm. I called again on Saturday the 23rd. Only one advisor working Chris he did his best to find out what was going on with no results the technician was not working Saturday and Katelynn was on vacation. Now it’s Monday the 25th I call to talk to a service director went to her voice mail. No return call. 3 hours later I get a call from Chris my car was ready he was pushing to get it done. This was 2:30 pm they had my car for 8 days. I had plans to go out of town on Saturday the 23rd. Had to cancel my hotel reservation and the trip because function I was to attend was on Monday the 25th. This was the worst experience I’ve ever had with a dealership’s service department. Not sure if I’ll return to Crown Buick in the future. My thanks to Chris for getting my car ready. He was the only person who commented with me and new I was very frustrated. More
by stevepw49
Verified Customer
September 27, 2023
Had an good experience this time at crown gmc. Kris was my advisor and did an excellent job making sure the communication necessary was made. Kris was my advisor and did an excellent job making sure the communication necessary was made. More
by MRHENDERSON03
Employees Worked With
September 24, 2023
Timely and courteous as usual. Quickly performed necessary maintenance and pending retrofit of parking sensors. Quickly performed necessary maintenance and pending retrofit of parking sensors. More
by ronnieself
Employees Worked With
September 24, 2023
Service doesn’t meet expectations. Been in multiple times for same problem. Seems service department and body shop are two different companies. Been in multiple times for same problem. Seems service department and body shop are two different companies. More
by KERNIEJ
Employees Worked With
September 24, 2023
Always a pleasure to deal with for our oil changes and more. Quick and quality service. Thank you! more. Quick and quality service. Thank you! More
by meganswills
September 23, 2023
Good and pleasant Had no problem the service. The service man was very helpful. Done The service man was very helpful. Done More
by BRUTUSGO
September 22, 2023
Everything went well and got the car back the same day. The only disappointment was, I couldn’t check my air condition in my car because it would take 2 to 3 days because they are short on technicians at t The only disappointment was, I couldn’t check my air condition in my car because it would take 2 to 3 days because they are short on technicians at this time, so will try again at a later date More
by JERRYDCM
Employees Worked With
September 22, 2023
Everyone is always so pleasant and friendly Take me on time and the wait is not bad Great job on my suv thank yju Vickie Krantz time and the wait is not bad Great job on my suv thank yju Vickie Krantz More
by VKRANTZ
September 21, 2023
I always receive great service. The staff is very knowledgeable and friendly. Expectation’s are always met! The staff is very knowledgeable and friendly. Expectation’s are always met! More
by DAUZATK33
Employees Worked With
