Crown Cadillac

Terrible experience with Crown Cadillac, New Jersey. I bought a brand-new 2026 Escalade ESV (approx. $130,000). On Dec 15, 2025, I was charged for an engine oil service that was not done, overcharged be I bought a brand-new 2026 Escalade ESV (approx. $130,000). On Dec 15, 2025, I was charged for an engine oil service that was not done, overcharged beyond the selling documents, and not provided proper paperwork. I was quoted 6.99% APR, but the bank charged 7.32% and confirmed the change came from the dealership. They focus on new customers during sales, not on existing customers. I returned on Jan 28, 2026 for engine and suspension issues—again, nothing was fixed. I recommend all customers stay away from this dealership. This review is to help others avoid the same experience. More

Quick and friendly service, no complaints! Will come back again ! Newly renovated showroom looks great Will come back again ! Newly renovated showroom looks great More

Exceptional service did what they promised time. Conscious did a great job on performing the service. Conscious did a great job on performing the service. More

I've been a customer at Crown for many decades, that in itself supports my positive experience over the years related to excellent service. itself supports my positive experience over the years related to excellent service. More

Great service and good communication with the service advisor also my discount was honored by him advisor also my discount was honored by him More

Freddy Baez was helpful with a problem of coming from a different dealer with a contract for maintenance, I had no idea. He telephoned his self to explain the policy to me, unfortunately I have to go bac different dealer with a contract for maintenance, I had no idea. He telephoned his self to explain the policy to me, unfortunately I have to go back to the other dealer. Everyone was so friendly and nice, I did get the service this time but paid for it! Thank You Freddy! More

Craig the sales pro was quite knowledgeable and let's face it, Cadillac sells itself. We liked him. He treated us respectively and didn't push the sale. face it, Cadillac sells itself. We liked him. He treated us respectively and didn't push the sale. More

Everyone was friendly,. I was in for a recall…the job was done quicker than expected and of course the car cleaning is always a nice bonus! Waiting room was a very comfortab I was in for a recall…the job was done quicker than expected and of course the car cleaning is always a nice bonus! Waiting room was a very comfortable, clean space More

Great job courteous helpful clean great personality by Dane . I would recommend . Still needs a part which was on back order. Dane . I would recommend . Still needs a part which was on back order. More

Dealership was excellent paperwork and vehicle were on schedule so that I could get back to my home schedule so that I could get back to my home More