Crown Cadillac

I've been a customer at Crown for many decades, that in itself supports my positive experience over the years related to excellent service. itself supports my positive experience over the years related to excellent service. More

Great service and good communication with the service advisor also my discount was honored by him advisor also my discount was honored by him More

Freddy Baez was helpful with a problem of coming from a different dealer with a contract for maintenance, I had no idea. He telephoned his self to explain the policy to me, unfortunately I have to go bac different dealer with a contract for maintenance, I had no idea. He telephoned his self to explain the policy to me, unfortunately I have to go back to the other dealer. Everyone was so friendly and nice, I did get the service this time but paid for it! Thank You Freddy! More

Craig the sales pro was quite knowledgeable and let's face it, Cadillac sells itself. We liked him. He treated us respectively and didn't push the sale. face it, Cadillac sells itself. We liked him. He treated us respectively and didn't push the sale. More

Everyone was friendly,. I was in for a recall…the job was done quicker than expected and of course the car cleaning is always a nice bonus! Waiting room was a very comfortab I was in for a recall…the job was done quicker than expected and of course the car cleaning is always a nice bonus! Waiting room was a very comfortable, clean space More

Great job courteous helpful clean great personality by Dane . I would recommend . Still needs a part which was on back order. Dane . I would recommend . Still needs a part which was on back order. More

Dealership was excellent paperwork and vehicle were on schedule so that I could get back to my home schedule so that I could get back to my home More

Freddy and his department was the best. Ordered my part and set up my apt. Quick and easy service. Thank you. Ordered my part and set up my apt. Quick and easy service. Thank you. More

Worst Service ever BEWARE OF THIS SERVICE N PARTS DEPARTMENT after holding my car almost 30 days claiming parts are on back order i came down in person after always waiting for a 5 minute call back DEPARTMENT after holding my car almost 30 days claiming parts are on back order i came down in person after always waiting for a 5 minute call back which not even once was a promised call returned i asked to pick up my car so the service manager Mauro sent an advisor (everyone there called and "advisor" as if it means anything to check and see if parts are in or when they might be in after waiting another 30 minutes there i asked again to pick up my car so the manager said he will go out to the shop and check upon his return a miracle happened all parts are in wow wow wow (as if i believed him [by me picking up the car then they would int make any money] it was Wednesday he promised me all will be installed by Friday am seriously??? anyway they got it done Tuesday late in the day the car was bought in after being stuck with terrible engine shakes while idling the first "advisor" named Ken claimed its the lifters on one side causing the engine to vibrate constantly after being there for a month Mr Ken was not in for a few days without any word to me who will be my "advisor" now they didn't say a word after making many calls to the dealership i was assigned Mr Mauro he claimed there is a slight leak in the engine oil coolant lines and the struts are ceased and a motor mount damaged upon installing all the above shake is still there Now they had the odassity to charge a few hundred dollars (even tho this is a certified vehicle by the MFG for trying to find the cause of the shaking i still needed to pay can u imagine that?? also a loaner wasn't given all this time the first "advisor" Ken claimed (after bad talking the main GM MFG for not giving them enough loaners) they have over 30 loaners out (can u imagine how many cars are bad) and the second senior "advisor" Maurau said we keep on selling our loaners because where in the selling cars business - what a fraud upon getting in the vehicle another warning on the dash read "park assist SERVICE" the mechanic told me that its because im in the lot near lots of cars what a fraud (he thinks im that stupid - wonder what the dealer will reply below after reading this Thats another Fraud thing to tap it off they billed the main GM Corp over $7k for this UN needed work they also claimed i needed better tires so they can take on a test drive over-this i put my foot down and didn't allow them to bribe me in another fraud {mind u i have family in the tire business and i also know about tires and i already drover over a thousand long distance miles in these tires before i switched them out just BEWARE "HAVING A STATE OF THE ART FACILITY" DOES NOT SAY THEY ARE GOOD THEY ARE THE SAME TRASH AS OTHER DEALERS More

The service at this dealership was very good. The service manager made sure I understood the need for certain repairs, etc.that was needed and the costs. The service manager made sure I understood the need for certain repairs, etc.that was needed and the costs. More