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Crown Cadillac

Watchung, NJ

4.7
297 Reviews

1584 Route 22

Watchung, NJ

07069

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297 Reviews of Crown Cadillac

September 15, 2025

Hi, I've been dealing with it Crown Cadillac for nearly 7 years now. Service and professionalism has been the best. Excellent, my salesperson Cynthia. Also, I've been very helpful and concerning, and made su More

by Kenpabon2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cynthia Avecillas, Steve Hall
Sep 16, 2025 -

Crown Cadillac responded

Hi Ken, we truly appreciate your business over the past seven years! It's fantastic to hear that Cynthia and our team have consistently delivered top-notch service. Thank you for your recommendation, and we look forward to helping you again in the future. Safe travels from everyone at Crown Cadillac!

August 31, 2025

Was a complete pleasure working with with Freddie at Crown Cadillac at Crown. It was completely smooth procedure. Everything was explained can’t see taking my caddy anywhere else. More

by Fats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Freddy Baez
Sep 02, 2025 -

Crown Cadillac responded

Thank you for the feedback! We’re glad Freddie made the process smooth and enjoyable. We look forward to assisting you in the future at Crown Cadillac.

August 25, 2025

Excellent service From, Mr. Kenneth.. Very courteous and very nice and answered all my questions professionally. More

by Nigel Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth crown Cadillac
Aug 26, 2025 -

Crown Cadillac responded

Nigel, thank you for sharing your kind feedback about Kenneth! We are grateful to have your support at Crown Cadillac!

July 30, 2025

Dane was great to work with he definitely responded to my questions and concerns regarding my vehicle. I will continue to bring my car for service at Crown Cadillac. Great Customer Service… More

by Ron1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane
Jul 30, 2025 -

Crown Cadillac responded

Thank you for sharing your experience with Dane, Ron! We look forward to serving you again at Crown Cadillac. Safe travels!

July 24, 2025

Excellent Service from from Dane, member of service department. Well-done and keep it up Dane! More

by rarbai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Digiuseppe, Freddy Baez
Jul 24, 2025 -

rarbai responded

Keep up the good work, Dane

Jul 24, 2025 -

Crown Cadillac responded

Thank you for this 5-star review and shoutout to Dane! All of us at Crown Cadillac appreciate your business!

July 19, 2025

Ken was very professional and knowledgeable . My concerns were handle to my satisfaction .and I would hesitate in recommmended Ken and this dealership. More

by Peter Sucato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Barker
Jul 22, 2025 -

Crown Cadillac responded

Peter, thank you for sharing your great review of Ken and the team! We appreciate your business and we hope to welcome you back to Crown Cadillac in the future.

June 30, 2025

Angela, Elaine, Freddy, John and Dane are good people who make you feel so comfortable and welcome at this dealership. It's bad when good people works at a place that changed and treat customers dollars More

by mrnyke4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dane, Angela, and Elaine all 5 stars, John OCarroll, Freddy Baez, Craig Sussner
Jul 28, 2025 -

Crown Cadillac responded

Thank you for sharing your thoughts with us. It's great to hear that our team members have made such a positive impact on your experiences over the years, but I'm sorry to learn about the changes you've noticed recently. We strive to maintain fair pricing and value customer relationships deeply, so it's concerning if we've fallen short in these areas. If you'd like to discuss this further or share more feedback, please feel free to reach out anytime. Thank you, Mauro DiGiuseppe - Service Manager - 908-561-2900 x 1126

May 18, 2025

Dane in service dept is the BEST! Honest and customer focused. Highly recommend Crown Cadillac More

by hgallup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane
May 19, 2025 -

Crown Cadillac responded

All of us at Crown Cadillac are happy to see this wonderful feedback! Thank you for sharing your kind regards for Dane and we'll see you next time.

May 07, 2025

Had my car serviced on 4/15. Dane was fabulous as was Angela. Crown is never a disappointment. More

by thenursebetty@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I normally deal with Freddy but he was off and Dane navigated the process and he was great.
May 07, 2025 -

Crown Cadillac responded

Your feedback for Dane is much appreciated! Thank you for supporting Crown Cadillac.

April 29, 2025

I have been a crown Cadillac customer for twenty one years. Always satisfied with service. More

by mhayes2515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Digiuseppe, John OCarroll
Apr 29, 2025 -

Crown Cadillac responded

The team at Crown Cadillac loves seeing great reviews! Thank you!

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