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Crown Cadillac

Watchung, NJ

4.7
325 Reviews

1584 Route 22

Watchung, NJ

07069

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325 Reviews of Crown Cadillac

October 27, 2026

Everyone was helpful Staff kept me informed while waiting for recall to be taken care of. Will need to return for additional repairs. Return Appt set up quickly More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom at front desk, Freddy Baez
Oct 27, 2026 -

Crown Cadillac responded

Patti, thank you for choosing Crown Cadillac and for sharing your experience. See you next time!

October 18, 2026

Always a pleasant experience having my car serviced at Crown Cadillac. John and all the staff are always very friendly and helpful. More

by Njjankowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John OCarroll
Oct 18, 2026 -

Crown Cadillac responded

We appreciate your loyal business and fantastic review of John and the team! Thank you from all of us at Crown Cadillac!

October 14, 2026

Freddy is very professional always gives 100% + in customer service .. I know if Freddy is in charge the job will get done correctly ! More

by clfhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Oct 14, 2026 -

Crown Cadillac responded

Thank you for the glowing review! We’ll let Freddy know he exceeded your expectations. We appreciate your business and hope to see you again at Crown Cadillac! Safe travels!

October 11, 2026

Todo. Biem. Trankilo ?Freddy. Excelente. Servicio muy. Amable recomendado me. Ayudó mucho con. Las. Garantías recomendado 👍 More

by haldoanibal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Oct 11, 2026 -

Crown Cadillac responded

Gracias por elegir Crown Cadillac y por compartir su recomendación de Freddy! Nos alegra que su experiencia haya sido positiva!

October 09, 2026

I had an excellent experience with Crown Cadillac leasing my new EV. Shanna Bliss was fantastic to work with—professional, knowledgeable, friendly, and attentive throughout the entire leasing process. She ma More

by RC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shanna Bliss, Steve Hall
Oct 09, 2026 -

Crown Cadillac responded

We are glad you love your new EV! We appreciate your review of Shanna, Steve and our team. Thanks for choosing Crown Cadillac!

October 05, 2026

I have been with them for at least 9 years. I have always appreciated their personal attention and quality of service. Their Service department is excellent! The facility is clean and comfor More

by ronmarc48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez, Debbie Oberlander
Oct 05, 2026 -

Crown Cadillac responded

Thank you for your continued loyalty over the years and for sharing your positive experience. We truly appreciate your feedback and look forward to serving you for many more years to come! - The Crown Cadillac Team

September 09, 2026

The quality of service was fantastic. Peter, my salesperson, was knowledgeable, professional and organized. Overall my purchasing experience with Crown Cadillac was very pleasant. More

by kd1223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro, Steve Hall
Sep 09, 2026 -

Crown Cadillac responded

Thank you for choosing Crown Cadillac and for sharing your kind words about Peter. We wish you many safe and happy miles ahead!

September 08, 2026

My advisor Dane was knowledgeable and friendly. He explained the work, kept me informed and got my vehicle back to me on time. More

by CaddyESV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane
Sep 09, 2026 -

Crown Cadillac responded

Thank you for sharing your experience with Dane! We’re so pleased to hear your service visit was a seamless and efficient one. Looking forward to working with you again down the road! - Crown Cadillac

August 30, 2026

This is my second lease. Crown Cadillac service department is great. Freddy does an excellent job in explaining what needs to be done in your car. Also, the ladies at the ser More

by Roberto Fernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez, Craig Sussner
Aug 31, 2026 -

Crown Cadillac responded

Roberto, thank you for sharing your feedback about Freddy and the team! We appreciate your continued support and look forward to serving you for years to come here at Crown Cadillac.

August 24, 2026

great follow-thru service from Dane Reed, repair requiring parts order. Dane secured within a day and scheduled 2nd visit within same week. Well done! More

by rknapik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauro Digiuseppe
Aug 26, 2026 -

Crown Cadillac responded

Thank you for your feedback! We're glad to hear you had a great experience with Dane and our service team at Crown Cadillac. Safe travels!

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