Crown Chrysler Dodge Jeep Ram of Chattanooga - Service Center

Without a doubt the worst car repair experience of my life. 1. My quote went from $1600 to $1200 when I complained. They didn't tell me that they were leaving parts out of the repair. Inside the engin life. 1. My quote went from $1600 to $1200 when I complained. They didn't tell me that they were leaving parts out of the repair. Inside the engine. 2. Within 5 miles of leaving I had problems. 3. Somehow 9 hours ($900) billed the first time became 1.5 hours to "go back in". And the problem that I took it back for (that wasn't there before the repair) was not fixed. I honestly believe that they did not replace the part that I was billed for. But they did comp me for that time. 4. They could not grasp the fact that the car had to be driven a few minutes before it started making noise. Even though I mentioned it several times. 5. Took it back again for another look and asked them to look into why my A/C no longer works. The Service Advisor made no note of my comment about the A/C. Still not working. 5. Told by the Service Manager that I had a bad serpentine belt bearing making the noise. Told by the Service Advisor that they replaced it, it didn't make much difference...and they took it back off. And the A/C? A crimped O-ring. It has to be removed and put back in to get crimped. And I surely did not do that. Overall experience was absolutely terrible. This is the first time that I have taken my vehicle to a dealer and I will never do so again. I could get better service from a shade tree mechanic and save $1000 in the process. And they lost my new car business. So ultimately, it's their loss... More

I would like to update my previous review. After my first review, management was very quick to contact me. They were also very quick to make the situation right. After discussing with the service department, review, management was very quick to contact me. They were also very quick to make the situation right. After discussing with the service department, I believe the sales rep really did believe the "perform Service" message was indeed an indicator for an oil change. I still would have bought the truck knowing the true meaning of the message. The price and the truck were that good. This is hands down the best dealer service department I have ever dealt with. The friendliness and professionalism is top notch. I will be using this service department again and I would definitely recomennd them. Would I buy a vehicle from them again? Absolutely! I bought my truck used "as is". I was told the perform service message would be cleared when I picked it up. While I'm not a lawyer, I doubt they were legally obligated to make these repairs in order to clear the message. They honored their word and I greatly respect that. I've bought new cars before, other brands/Dealers, and had a more difficulty getting repairs that were under warranty. Mark Hudson More

Excellent Excellent Excellent! Crown's service dept. is great. They are busy but they always take the time to take care of their customers. They just go out of their way and take care of their customers. great. They are busy but they always take the time to take care of their customers. They just go out of their way and take care of their customers. Trish, Willie and Carey are just awesome. True five star service! More

I visit the service department for my second scheduled oil change and Willie took care of me both times. I have never been taken care of in such a professional manner at a service department before. I oil change and Willie took care of me both times. I have never been taken care of in such a professional manner at a service department before. I didn't realize it was time for my tires to be rotated but Willie was. He said he would take of that while I there and he did. WHAT A GUY;; He is a credit to your company. Jim Bell More

On Vacation Sebring overheated from Illinois. Amazing customer servie Willie Bernard. Great dealership, they are there for you...Found dealership on line website great...kept us in the loop what was goin customer servie Willie Bernard. Great dealership, they are there for you...Found dealership on line website great...kept us in the loop what was going on..Honest wish they had a dealership in northern Illinois...they created such trust and kindness...bill wasn't so bad either..thanks again More