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Crown Dodge Chrysler Jeep RAM
Ventura, CA
1,146 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,146 reviews
November 16, 2015
Great guys Have a wonderful experience .. The guys really took care of me , I had a great experience and they made it super fast and easy. Appreciate everything Have a wonderful experience .. The guys really took care of me , I had a great experience and they made it super fast and easy. Appreciate everything !! Thank you More
by Sam85cali
Employees Worked With
Aris Khairzada, Jorge Schweizer
November 15, 2015
General Manager-Major CSI prob. Owner should have an email I called to explain I just paid 1500.00 to have a major tune-up on my Chrysler 300 touring edition and after a few days of driving my vehicle it beg I called to explain I just paid 1500.00 to have a major tune-up on my Chrysler 300 touring edition and after a few days of driving my vehicle it began to knock and I found out it had zero oil in it. I put in 5 quarts of oil. It does not leak and the cap was on. whoever serviced my car screwed up. We are all human. Mistakes happen. I paid $185.00 to replace the A/C & Heater dial inside my car (cosmetic stuff) it looked old. The part never came in?? I called the GM to tell him about my oil.....He said that type of service does not include an oil change. You have to request it? $1500.00 for a major tune-up and an oil change is not included? Okay? So where is my A/C part I paid for? Its only been 6 months? We will call you when it comes in, He hung up on me before I could respond. It's been over 1 year. No one has called me, I called three times before talking to the GM. CSI used to mean something at dealerships. I know it still matters to Leo Bunnin. I wonder if Crown knows who is representing his Dealership on is behalf. I couldn't get through to him and I'm still out my $185.00 and my vehicle has never been the same after the knocking sound. The Service Writers are always changing Zack is no longer there and the two after him are not there. The GM's name is not listed More
by You have my money I want it back
Employees Worked With
GM is not listed, Zack is no longer there and the two after him are not listed????
October 06, 2015
Very rude manager I went in tonight to look at the dodge ram that was in the paper and online for 25K(new after rebates). I told the sales guy what I was looking for an I went in tonight to look at the dodge ram that was in the paper and online for 25K(new after rebates). I told the sales guy what I was looking for and he showed me what trucks where the 25k ones and took it for a test drive and came back and he asked if we could run some numbers. We went inside and he took down some information and told him that I did't want my credit ran and told him what it was since I was just at Toyota a month before(just wanted a rough estimate).....He came back and handed me off to his manager because he had another client that was interested in a car. The manager sat down and said that the truck was 35K. I told him that the paper and online said there were rebates that brought it down to 25k not 35k. He said that the only rebate he could give me was a $1500 credit....I explained to him that's not what the paper said and he said "well if I could give it to you for 25K I still cant get it where you want the payments "(acting like he was doing me a favor for giving it to me for what its advertised for). I told him that I understand that but wanted to run some numbers and see where we end up but he wanted to run my credit and he said "if you don't help me why should I help you(being very rude at this point). I told him that I just wanted to run numbers but if it didn't work out that's fine and I just wanted my keys back so I could leave. He couldn't care that he lost this dealership money. I have bought 7 cars from Toyota and have always been treated right. Toyota has always given me estimated number without looking at my credit(I even gave them my credit score so they could work with numbers). I should have listened to the yelp reviews and stayed away. More
by MacFamily
Employees Worked With
Didnt catch his name but he was a white manager with his slick hair back and a goatee.Probably mid 30's.
October 01, 2015
Best Possible Treatment "Since purchasing my 2014 Ram Truck from Crown, I could not ask for better treatment from their service department. Terry, Robert, Isabel (and Brit "Since purchasing my 2014 Ram Truck from Crown, I could not ask for better treatment from their service department. Terry, Robert, Isabel (and Brittanye) have repeatedly gone out of their way to provide excellent mechanical help and the best possible customer service. I've found all of them to be honest, professional, highly competent, and consistently expressing high integrity. This has held true for everything from occasional phone calls, to routine services, to fixing recall items. As someone who is not mechanically minded, I'm at the mercy of service departments, who could easily take advantage of me if they chose to. Without exception, I've received the best possible treatment, and I feel that my trust in Crown Dodge's service department has been well placed. PDW Ventura More
by Paul W.
Employees Worked With
Terry Vasquez and Robert B., Isabelle Muschamp, Brittanye Muschamp
September 30, 2015
very happy customer i stopped by crown dodge chrysler jeep ram and got a great deal thanks to Joe Tovar for the over all experience and making sure we left happy.. i stopped by crown dodge chrysler jeep ram and got a great deal thanks to Joe Tovar for the over all experience and making sure we left happy.. More
by richardsdan662
Employees Worked With
Joe Tovar
September 25, 2015
Great customer service I walked into crown Dodge looking for an challenger and Jose Valencia was very patient and nice he showed me all the different models and options.. Jo I walked into crown Dodge looking for an challenger and Jose Valencia was very patient and nice he showed me all the different models and options.. Jose made sure I walked happy with the exact car and options I wanted and he gave me 2 yrs of free oil changes so if you're in the market for dodge go see Jose Valencia at crown dodge Ventura More
by bigchips911
Employees Worked With
Jose Valencia
September 05, 2015
great sales experience Great bunch of guys ready to help you. We walked in to crown dodge and right away we were helpef by a salesperson (,Roberto cardenas ) he was easy goi Great bunch of guys ready to help you. We walked in to crown dodge and right away we were helpef by a salesperson (,Roberto cardenas ) he was easy going and felt no pressure. We liked that and were taking our son real soon to look a new dart.thanks More
by carguy.adrian
Employees Worked With
Roberto Cardenas
August 22, 2015
It's been a great experience since it was my first time buying a car the salesman was very helpful the people are very nice they answered all my questions. I would definitely re since it was my first time buying a car the salesman was very helpful the people are very nice they answered all my questions. I would definitely recommend them. More
by Eali30
Employees Worked With
Jorge Schweizer
August 22, 2015
Smoothest purchase I've ever made Very friendly smooth transaction comfortable and welcoming dealership felt at ease when making the purchase. Great selection Jorge helped out a lot an Very friendly smooth transaction comfortable and welcoming dealership felt at ease when making the purchase. Great selection Jorge helped out a lot and will definitely be my new sales man More
by Alioba
Employees Worked With
Jorge Schweizer
August 13, 2015
Customer Service Happy Ending!! I had taken in my car a week ago and had not that great of an experience starting out. Long story short, I went in there not ready to be rude ( beca I had taken in my car a week ago and had not that great of an experience starting out. Long story short, I went in there not ready to be rude ( because that gets you no where) but I simply started talking to a gentleman name David. He had approached me and kindly asked "what was wrong " ,and sounded truly concerned . So I calmly let him know my frustration and my problems . Within minutes I was sitting at his desk , and He took care of me right away . He let me know he would get my car fixed and looked at right away but I was not going to have my car till the following day so he kindly offered a free rental ! He promised me my car would be ready the following day, and I received a phone call by 830 am and him telling me my car was ready for pick up and he made me a key and my car was getting washed !! I work in Sales and Customer Service industry and I truly feel like He was amazing ! David Weber Head of Service department truly and genuinely took care of me and made me feel like I was listened to and my concerns were important to him. Thank you David at Crown Dodge !! I appreciated my experience! More
by Sunshine805
Employees Worked With
Dave Weber
