I was notified of a safety recall on my 2018 Jeep Wrangler by the NHTSA back in May of 2020. I called my dealership (Crown Chrysler and Dodge) to schedule the repair at the end of May. I was told they were going to order the necessary parts to fix the issue and would call me back. I never received a telephone call back from them, even after I called back several more times over the course of 3 1/2 months, trying to get this safety recall fixed. They are refusing to return calls on this matter, refusing to perform the recall fix and refusing to take a written complaint from me over the matter. Now when I call them asking for an appointment to fix the recall, they simply hang up on me. Per this safety recall, my vehicle has the potential to catch fire while being driven, putting myself and family in danger.
I have bought several vehicles from this dealership in the past but will NEVER do so again and I highly suggest you do not either unless you enjoy getting jacked around from the set of purchase negotiations all the way through to trying to get your vehicle serviced. Don't be fooled by good customer reviews. If you initially rate them low after contact, they will attempt to entice you to change your survey to make it a five star!