On Monday, 9Aug, I called Crown Dodge/Jeep to make an
appointment for my 2002 Jeep Grand Cherokee. I have been taking my car to Crown Dodge for the past 10 years. My reason for the appointment was beca
appointment for my 2002 Jeep Grand Cherokee. I have been taking my car to Crown Dodge for the past 10 years. My reason for the appointment was because I noticed the engine light on, my turn signals weren’t working and it was due for routine oil and transmission service. I was transferred to Johnny Lemuz with whom I never dealt with. Johnny made my appointment for Tuesday, Aug 10 at 8 a.m. I arrived early that day and Johnny filled out the paperwork and said he would let me know what services were needed, how long it would take and also the estimated repair costs. Around 2:30 pm, Tuesday, Johnny called me back and said I needed numerous repairs (which I later found out to be 21), and the estimated charges were approximately $8,300. Needless to say, I was somewhat bewildered. My last service at Crown Dodge was in Feb 2020 when I brought it in for routine maintenance and the turn signals not working. At that time Crown Dodge suggested five maintenance issues which I had to delay because of Covid and recently going through cancer surgery and rehab. From Feb 2020 to the present (18 months), I have only driven a little more than 9,000 miles. I am retired from the military and 3 years away from turning 80.
Anyway, I was very surprised to hear Johnny tell me what was needed. He assured me that my car would be good for the next ten years and all work was guaranteed for 3 years or 50,000 miles. After talking with Johnny Lemuz several times, I started to suspect that he is a real snake oil salesman. I don’t know if Johnny works on a commission or not, but maybe Crown Dodge also benefits by his dishonesty. Shame on Crown Dodge, if that’s the case. I feel many of the 21 work items he suggested, weren’t needed and were highly inflated. I hesitantly told Johnny to go ahead with the work because I need the car for doctors appointments, etc. On Wednesday, Aug 9th, I called Johnny again at least 5 times. My phone will attest to that. My reason for calling was to get an explanation on the bill for everything that needed to be done. He never returned my phone calls. Finally, late Wednesday, I called the service department and asked them to give Johnny a note to please call me back. He finally did on late Wednesday. I explained to him what I wanted and also asked him if Crown Dodge offered any senior or military discount. He told me no, but that he could give a VIP discount of 15 %.. To be honest, I feel that over the past 10 years that I dealt with your service department, that he is the most dishonest service rep I dealt with.
The bill I paid when picking up my car on Friday, indicated me owing $5,764 just for labor at $170 per hour. (34 hrs labor). It’s rather ironic that if my car was there for only 2 1/2 days, the mechanic had to work on it more than 15 hours a day. Seems very strange! Also, picking up my car on Friday, I noticed that I didn’t get the 15% discount that Johnny said I would. Also, the first thing I noticed when starting the engine was the warning signal that the car was low on coolant. I immediately brought it to Johnny’s attention and he said that they just had to top off the coolant. I really have to question whether some of the work I was charged for probably wasn’t even done, but Johnny is making you and himself money, so that’s probably why you don’t care about his dishonesty. Shame on both of you!! I would very much want to discuss this matter with someone other than Johnny, because I feel I was really ripped off. Respectfully, Jim B