Crown Dodge Chrysler Jeep RAM

The service I received was for a 30,000 mile check on my Pacificia. I dealt with Rick in Service and he was great. He took care of me from scheduling through final pick-up of car. Pacificia. I dealt with Rick in Service and he was great. He took care of me from scheduling through final pick-up of car. More

My service advisor, Frederick Wolters was excellent. The areas of improvement are: - The part was not available, so I had to pick up my car and bring it back another day. - When I went to pick up my The areas of improvement are: - The part was not available, so I had to pick up my car and bring it back another day. - When I went to pick up my car at closing time, it was not parked at either the customer parking or in the row where they said it would be. I checked both places twice, and a nice gentleman from sales helped me look as well. It was eventually found by the sales guy in the back where the car being repaired were locked up for the night. The gate had to be reopened by the security guy, who seemed to have not idea the car was back there and was insisting it had to be out front. It looks like whatever procedures that needed to be followed when giving the keys to the cashier were not followed, and my car had not been brought out front. More

Was able to complete my needed repairs (undercarriage inspection and tightening) same day, while I waited. Great job, and thanks! -Ryan R. inspection and tightening) same day, while I waited. Great job, and thanks! -Ryan R. More

Personal profesional y muy amable al trato de los clientes, atentos con las necesidades para alcanzar sus objetivos clientes, atentos con las necesidades para alcanzar sus objetivos More

Very friendly and patient. They were honest and didn’t try to take advantage. I will definitely return for my next purchase. They were honest and didn’t try to take advantage. I will definitely return for my next purchase. More

The Service Department has met / exceeded my expectations. Service Advisor Gary Kennedy is the person I go to for any of my repairs. expectations. Service Advisor Gary Kennedy is the person I go to for any of my repairs. More

I still find your quick change oil service confusing. . I came in (No Appt.) and waited in line. No service advisor came to my car. I got out of my car and went up to the service advisor windows. I was to . I came in (No Appt.) and waited in line. No service advisor came to my car. I got out of my car and went up to the service advisor windows. I was told I had to go to the other side and speek to them. The person I spoke with took care of me quickly and said I also needed a tire rotation, which I OKed. The work was completed quickly enough. The next day the tire sensors indicated all 4 tires needed air. Don't you think when the tires were rotated the service person would have cheched the Tire pressure. Two stars were subtracted because 1) Confusion for quick change oil line and 2) because no tire pressure check before or after tire rotation. More

Good customer service great salesman , little slow the detail department, after all everything went well detail department, after all everything went well More

My encounters with the service department have been communicative and prompt My service manager is doing a great job and is very helpful communicative and prompt My service manager is doing a great job and is very helpful More

I appreciate the attention to detail I received when my car had a complicated issue. car had a complicated issue. More