Crown Dodge Chrysler Jeep RAM

Crown's service dept (Joleen this time) was and has been very attentive to details and responsive. I will continue to use Crown to service my Promaster and also my Jeep when bring it here locally next year very attentive to details and responsive. I will continue to use Crown to service my Promaster and also my Jeep when bring it here locally next year. More

My experience with the young woman named Jackleen was great. It was faster than I expected and she was very helpful. great. It was faster than I expected and she was very helpful. More

Dealership worked hard to satisfy us. Very thorough and got us the price we needed to get the deal done. Very thorough and got us the price we needed to get the deal done. More

Jackie & Joleen are THE Best ! Honest communication and BOTH so friendly and receptive. Clear instruction on work to be done . Honest communication and BOTH so friendly and receptive. Clear instruction on work to be done . More

Simo Lahlou in particular was a pleasure to work with. To his huge credit he went at my pace. He waited for me to be ready to ask about / look at cars, and when I wanted to move forward he was quick and e To his huge credit he went at my pace. He waited for me to be ready to ask about / look at cars, and when I wanted to move forward he was quick and efficient. There were no surprises and he (and others at the dealership) found multiple ways to grab me rebates and discounts. Would absolutely drive 2 hours through traffic again for that customer service. More

It’s the best dealer and the people right there it’s nice people and help a lot and the guys his name Ali he held me a lot people and help a lot and the guys his name Ali he held me a lot More

If I could give less than one star. I would. I have had the displeasure of purchasing three vehicles from Crown. While this is not a review of the sales team, I will say sales is grea I would. I have had the displeasure of purchasing three vehicles from Crown. While this is not a review of the sales team, I will say sales is great they are not the issue here. My issue is with the shady bait and switch then lie about the transgression finance department, and the completely inept and utterly worthless service department. Rather than get too deep on my Finance department gripes I will state that their listed prices all include ADM, for accessories and artificial pad the dealerships pockets fees of $3000-$20,000++ and the hottest cars (allegedly). Receive even more charges. Dealer mark ups and accessory inclusions should be zero to very little if at all. The markups are pure dealer greed and it’s businesses like these xxxxxxxx that create artificial inflationary issues within markets for nothing more than to steal money from consumers. While I am a capitalist at heart I am not for screwing anyone by overcharging them. Crown is the king of the ADM overcharge and laughable for the rationale provided. They love to include useless charges like $500.00 to fill your tires with nitrogen… same $500 fee for a mini van or Jeep on 35” tires.: one Jeep tire coins use more nitrogen then minivan tires out whack and just plain whack.. While nitrogen may make a slight difference due to the fact it’s dry air it minimally impacts a tires wear and tear and $500 does not justify using it.. this is just one example. They also add useless security and extended warranties to every vehicle they will not protect against theft or broke. Part by refusjng to acknowledge coverage or make an excuse as to why a part is not included.. shady practices yet again not isolated to just me. “This leads me to their utterly useless, disorganized and less than adequate service department. Not only does this dealership service department take 10x to 20x longer to complete services requests when compared to every other dealership, Crown’s workmanship leaves much to be desired. W backyard mechanic is a better option in most cases. With the three vehicles I purchased I have never left the service team without having a new issue upon.vehicle pickup. From stupid stuff like overfilling fluid tanks to loose bolts and more concerning issues like. missing. Panels and Parts for your vehicle just to name a few. None of this is isolated instances and this has been documented and verified over years of vehicle drop offs and pickups.. Why am I. Complaining now? Simple after my vehicle was hit last year snd a replacement part arrived faulty and was installed by the dealership doing my repair upon pickup I identified the issue before taking. Delivery notified the dealership they said no problem we will “fix it” after waiting for 9months on the. We replacement. Part was I told I would have to pay 3500 to have the part installed by them.. These xxx clowns put a bad part in my vehicle. Acknowledge it was bad and then refuse to correct the issue.. Well my patience has worn thin and it’s time I allow my attorney to handle this and maybe just maybe this wake up call will Correct the glaring problem endemic Crowne Dodge issues. Wishful. Thinking yes the ownership is a family of xxxx bags who only care about getting richer by stealing from hard working. Customers they fleece with lies empty promises and shady practices… More

Buyer beware! This dealership sells only defective vehicles and offers the worst buying experience ever! I purchased a 2023 Ram Limited from Andre, which had mu This dealership sells only defective vehicles and offers the worst buying experience ever! I purchased a 2023 Ram Limited from Andre, which had multiple defects. Despite my requests for cleaning and inspection, the truck had three paint defects: one on the tailgate, one on the passenger front door, and another on the rear driver-side door. The radio was also malfunctioning, and the adjustable pedals were not working. When I asked Andre about swapping the truck out for another one or giving my old one back, he did not take either option seriously. I visited the dealership twice, spending six hours each time, and they offered to repaint the sections with defects and fix the radio (the pedals were fixed). However, this was unsatisfactory since the truck was brand new. After several days of waiting, I emailed the sales manager, Jordan, but received no response. I then emailed Dan Wallis, the Chief Officer of Operations, who attempted to call me back, but I could not return his call as the line just rang, and I could not leave a message. I followed up with another email but am still waiting for his call. The truck was eventually painted after a few weeks, but the interior needed to be more detailed. The radio was reprogrammed and worked fine initially, but it is acting up again. Recently, I discovered that the leather on the dashboard and one of the doors is wrinkling. I plan to contact Ram next. Dan, I waited years for an opportunity to own a Limited, but your team's lack of support ruined it for me. Your lack of engagement makes me question your organization's culture because your team's attitude toward my situation reflects leadership, which is apparent there is none. More

Rick did a great job in getting my Jeep Loredo AC and oil leaks fixed! leaks fixed! More

Excellent customer service and professional workmanship by employees. Ease in online appointment to setup Jeep maintenance. by employees. Ease in online appointment to setup Jeep maintenance. More