Crown Dodge Chrysler Jeep RAM

Let me start by saying that I am a veteran and I usually have my ducks in a row whenever I plan to do something. I was specifically looking for this vehicle and already had financing lined up, along with a have my ducks in a row whenever I plan to do something. I was specifically looking for this vehicle and already had financing lined up, along with a check. All the dealership had to do was sell me the car. There was no haggling or anything. I couldn't have made it any easier. In summary there was no sense of urgency, poor communication and no attention to detail on their end. It took 2-1/2 weeks to receive the vehicle from the time of initiating the transaction. I bought this car online with plans to have it shipped 7 hours away. After completion of signing the docs, communication took a nose dive. I overnighted the check, there was a discrepancy so it was sent back (my mistake and I'll own that). However, it was mailed to the UPS store where I sent it from, rather than my address. I asked about the check's whereabout for 4 days before finally getting tracking information (tracking should've been provided when sent). I go to UPS (they also failed to call me) and I overnighted the check again after fixing my error. The check was also $195 higher than the original price due to a price change when I began the process and I asked them to refund the difference on a handwritten note that was included with the check, I'll come back to that. Also, the customer relations manager sent a text congratulating me on a purchase for a car I didn't have yet, I'll come back to that too. I go back and forth with the internet sales manager for the next 3 days asking what's going on since communication became spotty. I began to feel like they didn't care if they sold the car or not and was tempted to tell them to keep it several times. He said they still didn't have my down payment, in which I gave them my information to make the transaction during document signing and reminded him of this. After they processed my down payment and the check, I had to hound them again about shipping. The car shipped the following day through an independent carrier and shows up at 11pm (really professional of them right?) in which I had to pay $100 more than what I was initially told. It shows up with no documentation at all from the dealership! How do they expect me to get license plates???? So now I have to get ahold of the dealership again. The internet sales manager claims they'll send it out. After 3 more days of nothing I have to ask again, so now they finally email it to me. I attempted to respond to the customer relations manager to discuss my experience via text and also left a voicemail , no response. I also did not receive a refund in the difference of my check vs the price of the vehicle so now I have to figure out my next course of action on that. I felt like once I signed the documents, they cared less about expediting the process. The final insulting thing is that the oil change indicator is active, so now my newly purchased vehicle needs an oil change immediately! More

I’ve been to a few dealerships in the valley and they all treated me so xxxxty as a woman. I had read the reviews about Andre Nazari the internet sales manager so I thought I would reach out and sure enough treated me so xxxxty as a woman. I had read the reviews about Andre Nazari the internet sales manager so I thought I would reach out and sure enough everything was true. He treated me with the upmost respect and did not play any games with me. I told him what I wanted and he gave me exactly what I asked for and the best deal!! throughout so many dealerships that I have worked with, He made the whole process so easy and smooth. More

Crown Dodge Service appt: I called two weeks ago and got an appt for my Promaster van. They sent me a text as well as an email reminder for the appt. I arrived and within 5 minutes someone came over got an appt for my Promaster van. They sent me a text as well as an email reminder for the appt. I arrived and within 5 minutes someone came over to say hello, confirmed my appt and within 5 minutes of that Scott the service adviser came over. He knew exactly what the problem was with the power steering. I was also getting a key programmed and he said it would be an hour. So I waited. There was a nice table in the shade and I was able to do some work on my computer while I waited. The restroom was clean. I saw the greeter (I am not sure if that is the appropriate title) going around with her iPad as new cars were pulling up. I got a text in 35 minutes saying the van was ready. Scott met me at the cashier counter and went over the invoice and what was done. The cashiers, greeter and person who made the appt were all very nice. I have taken my van in before and Scott was the adviser then as well and he has been great. My overall experience was 10 out 10, 5 Star. Awesome! Thanks! Ben More

This was the first time my wife actually felt easy when purchasing a vehicle. Our salesman was amazing in making both of us feel comfortable throughout the purchase. purchasing a vehicle. Our salesman was amazing in making both of us feel comfortable throughout the purchase. More

i'm only selecting one star because negative star is not an option. They sold me a lemon car number one but that's against the manufacturer so aside from that their service department has kept my car for tw an option. They sold me a lemon car number one but that's against the manufacturer so aside from that their service department has kept my car for two months and not provide me with a loaner vehicle and keeps giving me the runaround. Nobody is trying to help me resolve this issue and I am paying for rentals with no working vehicle because parts are on back order 3 different parts at this point I am screwed don't buy cars from this dealership or deal with their service. More

Service department is probably one of the worst I've ever dealt with! They lied about balancing the tires to my wife. Definitely not trustworthy! dealt with! They lied about balancing the tires to my wife. Definitely not trustworthy! More

Liars! ! Their used car inventory is unreliable, the liftgate on the vehicle I purchased only works intermittently. They withheld critical contract informati ! Their used car inventory is unreliable, the liftgate on the vehicle I purchased only works intermittently. They withheld critical contract information and their customer service is leaves a lot to be desired. If you are in the market to purchase a car AVOID this place!!!!!!! More