Crown Dodge Chrysler Jeep RAM

The car we purchased was advertised at 34k miles, but when we got it, it had over 38k miles, did not realize this until after my husband drove it for 10 minutes on the way home and the NEEDS MAINTENANCE when we got it, it had over 38k miles, did not realize this until after my husband drove it for 10 minutes on the way home and the NEEDS MAINTENANCE light came on. I expect they had reset it before but not fixed the car, and that is why they didn't want us to take a very long test drive. Car was not detailed correctly and has spider webbing on the paint, we will have to have it detailed to try and fix it. The service department was sloppy at removing the Monroney sticker from the tinted window and put a hole in the tinting, as well as some stretching in a couple of other places. Will have to have at least that window tinted. Did not see cracks in the windshield but by the time we had it a couple of days, cracks were running, and with HUD, had to replace the entire windshield. Found a partially eaten mint under the seat - YUCK! When trying to negotiate a deal, referred them to YOUR AUTO ADVOCATE (YAA now) to show what a reasonable offer for the vehicle would be (prior to the extra 4k miles that did not show on the advert), but they were rude and said that they didn't know who YAA was! They had better learn! At least they could have looked them up themselves. When signing documents, there was no explanation or time to read them and they did not tell us that we were waiving our right to a pre-purchase inspection or new car inspection. Then getting the title transfer documentation over to Toyota so that we could attempt to use the Entune radio system was useless with them. Toyota only accepts faxes, and they never did respond to my request to fax over the documentation for me. I had to do it myself and pay for the fax, and now that it is transferred, I still cannot get it to work on the vehicle. They were unable to meet my reasonable offer, but we liked the car, and Avalons are hard to come by right now, so we went ahead and paid a little extra. The sales rep was fine, but the overall experience was exceptionally disappointing, especially after getting the car and finding out it had so many unattended-to flaws and extra mileage. Somebody on their lot must have been using it a lot! Or else they were using it as a loaner or rental, but it was never reflected in the online advertisement. I think that is deceptive, as the value would have surely come down with those extra miles! I guess it's like they say, can't trust a used-car salesman (or at least the sales/business department)! Too bad. No integrity. More

Went in for an oil change. Took 5 HOURS!!!!!. Horrible Horrible Horrible experience😡 I had to make a scene for them to bring my truck out!!!!! Horrible Horrible experience😡 I had to make a scene for them to bring my truck out!!!!! More

Terrible experience!! Went for oil change...they overtighten and stripped oil pan. They replace oil pan, but now leaks & now they want to charge. Johnny Lemuz the sales service person terrible! Did overtighten and stripped oil pan. They replace oil pan, but now leaks & now they want to charge. Johnny Lemuz the sales service person terrible! Did not even make a repair order! Mechanic Robert very helpfull More

I bought a used car at Crown, they tacked on 5,000.00 service contract.I am a senior/ Not Honest folks/Seeing lawyer now service contract.I am a senior/ Not Honest folks/Seeing lawyer now More

Horrible dealership. Bought a certified 2019 ram . They bring the truck up front and the goes wait I need to put air in one of the tires so I say ok the n I take off in the truck get on the freeway and the bring the truck up front and the goes wait I need to put air in one of the tires so I say ok the n I take off in the truck get on the freeway and the gas light goes on after the told me they would fill it up with gas so while I am getting gas I noticed a nail in the tire. Then I take off again and notice a crack in the windshield. So I call them they tell me bring the truck back and they will put 2 new tires on it and replace the windshield and fill it with gas. They have the truck for a week they put a plug in the tire after telling it was a safety issue. The didn't replace the windshield they said they repaired it which is a lie because I took it to a glass guy who said nothing was done to the windshield and they didn't fill the gas tank. All a bunch of lies and then they act all concerned like they are going to fix the problems knowingly they are not going to fix anything. I drove 3 and half hours and left my truck there for a week for them to put a plug in the tire that takes 20 minutes and I wanted 150 dollars in gas going back and forth. Worst dealership I have ever dealt with. Beware. More

Great service no bull straight to the point. it’s hard to find a dealer who doesn’t waste my time!! I definitely recommend this dealer! Special thanks to Maximus &Jordan to find a dealer who doesn’t waste my time!! I definitely recommend this dealer! Special thanks to Maximus &Jordan More

Excelente service very friendly since we arrive he explained everything about the vehicle purchase I definitely recommend for your new car purchase in the future we be attended by maximus explained everything about the vehicle purchase I definitely recommend for your new car purchase in the future we be attended by maximus More

Hustlers, high pressure sales, crooked, say anything to make a sale. If they think they're losing you as a customer they treat you rudely, disrespectful, talking down to you and even walk a way from you make a sale. If they think they're losing you as a customer they treat you rudely, disrespectful, talking down to you and even walk a way from you More

Came in with my daughter who had a very specific need and a challenging credit situation. Maximus not only was professional in showing us the vehicle and all the features but he also diligently worked with t a challenging credit situation. Maximus not only was professional in showing us the vehicle and all the features but he also diligently worked with the manager and bank to get her a payment she was comfortable with. Excellent service and highly recommended you look up Maximus for your next car deal More

Great customer service, knowledgeable, helpful, and communicative. Great to work with. They came through for me many times, always doing whatever they can. I am thankful. communicative. Great to work with. They came through for me many times, always doing whatever they can. I am thankful. More