Crown Dodge Chrysler Jeep RAM

Service dept is 0 stars!!!My wife's car was at the dealership for a month. For the first 2 1/2 weeks, I could not reach my service advisor, who later on I found out he was out on leave, but no one too dealership for a month. For the first 2 1/2 weeks, I could not reach my service advisor, who later on I found out he was out on leave, but no one took over while he was out. I could not reach anyone in service, I left voice messages after messages and not return phone calls. Service manager Dave was of no help, was borderline combative towards my concerns and requests More

This dealership is the worst I have ever purchased from! I had to find my own way around the BS they tried to throw at me. From interest rates on ore approvals to using. EP code from a retired worker to USA I had to find my own way around the BS they tried to throw at me. From interest rates on ore approvals to using. EP code from a retired worker to USAA rebates that arenas good as gold. DONT COME HERE, go to another Dodge dealer in the area!!!!! I love my car but I HATE the experience. More

Jorge was awesome, he helped me very much to make the right Decision on my new car purchase, i am in love with my new Dodge Charger SRT :) right Decision on my new car purchase, i am in love with my new Dodge Charger SRT :) More

Selling Snake oil Where should I start? This place is a joke. This dealership gives you a runaround and puts a bad name to the brand. Specially when you have sales asso Where should I start? This place is a joke. This dealership gives you a runaround and puts a bad name to the brand. Specially when you have sales associate like Max Luis who lures customers at any cost even though the dealership doesn't carry the car you requested. Won't recommend anyone to go buy from there. More

Sales team was excellent. Process a bit slow, it's a very high volume dealership, took 3+ hours over all to complete transaction, on a busy Saturday. Reached a satifactory deal after a few back and forths. S high volume dealership, took 3+ hours over all to complete transaction, on a busy Saturday. Reached a satifactory deal after a few back and forths. Sales rep Aaron Lane went above and beyond and gets highest kudos for his efforts. Finance / cashier need serious work and retraining in accurate info.and customer service response. More

The service department provides awful customer service. I waited 30 minutes in line before someone got to me just to tell they had too many cars. They wanted me to reschedule. Despite me having a appointment waited 30 minutes in line before someone got to me just to tell they had too many cars. They wanted me to reschedule. Despite me having a appointment with with them. More

My experience with the sale support was awesome, they were very pleasant I am very happy with my purchase. Edin was very helpful in assisting me with my purchase. were very pleasant I am very happy with my purchase. Edin was very helpful in assisting me with my purchase. More

Very good service and pleasant staff and very accommodating, my 4th purchase from Crown Dodge. Great inventory of cars and priced very well. Happy with my purchase! accommodating, my 4th purchase from Crown Dodge. Great inventory of cars and priced very well. Happy with my purchase! More

No Assistance At All I had a fleet vehicle sent to this site for pickup. I called to work out details on picking up and dropping off the old one. I was unable to get anyon I had a fleet vehicle sent to this site for pickup. I called to work out details on picking up and dropping off the old one. I was unable to get anyone to assist me for days. There were messages left with zero response back. It appears the vehicle was at the site for at least a few days to a week. I would get passed on to a different person whom was unavailable to help. The Dodge dealership in Manteca was 10 times better and would rate five starts. This group should get some training from them. Jeff was the only helpful person. The receptionist was beyond rude More

Service writer was very unprofessional. We took my 2018 Jeep Wrangler in for the “death wobble fix”. The fix was part of a recall. He didn’t bother to look up my car or address the problem because his mech Jeep Wrangler in for the “death wobble fix”. The fix was part of a recall. He didn’t bother to look up my car or address the problem because his mechanic was unable to replicate the violent shaking I experienced. Told me he would just keep driving my car until it ran out of gas. When I went to retrieve my Jeep the service manager ( David ) intervened and was able to ascertain what the problem was and get it fixed. Johnny was rude and aggressive with my husband and I won’t be taking my Jeep back there. More