Crown Dodge Chrysler Jeep RAM

ANGEL BAY = AWESOME SALES REP My boyfriend and I came in to look at your Dodge Challengers. A Sales Rep named ANGEL BAY said hello and not only welcomed us but thanked us for comi My boyfriend and I came in to look at your Dodge Challengers. A Sales Rep named ANGEL BAY said hello and not only welcomed us but thanked us for coming to the CROWN DODGE dealership. Angel was very enthusiastic and had a lot of POSITIVE ENERGY. It's obvious he really enjoys selling cars. Angel was very polite and what my boyfriend and I were impressed with most was the way he carried himself and how professional he was and how he made buying a car so simple. We came to look and what sold us was the way we were treated and the professionalism and customer service Angel provided. I've never had a Sales Rep at any dealership give us a cold soda in a bottle ( DR PEPPER). If car dealerships had Sales Reps like ANGEL BAY they would sell more cars and have repeat business. This guy is an asset and a GREAT SALES MAN !!! Who ever is reading this I HIGHLY RECOMMEND CROWN DODGE and working with ANGEL BAY. This guy is TOP CLASS, FUNNY & full of POSITIVE ENERGY!!! : - ) My boyfriend bought a DODGE CHALLENGER and he is so HAPPY!!! I will be back to buy a JEEP WRANGLER in a month and I will ensure to ask for ANGEL!!!! More

Atrocious!! Before I begin, let me say that I take no joy in writing such reviews. As a reasonable, patient and fair person to a fault, I take such reviews seriou Before I begin, let me say that I take no joy in writing such reviews. As a reasonable, patient and fair person to a fault, I take such reviews seriously. I would much rather submit a positive review (and I have done so for many organizations I have done business with), however, when really bad situations arise, I think it is important to share with those that could otherwise avoid having to go through a similar experience. This dealership is hands down the worst Jeep dealership I have ever encountered. I tried to purchase/lease a vehicle from them several weeks ago. I started off by speaking with Scott Walters, then was passed along to Darren Stewart and finally to Paul Mills. I have been a long time loyal Jeep owner with excellent credit and had many models of Jeeps both purchased and leased from various dealerships where I have lived/worked around the country. I generally always asked the same set of questions to make sure all the figures/terms are clear, so not my first rodeo as the saying goes. Crown Jeep refused to answer very basic questions that I asked verbally and in writing and then gave me attitude for actually asking the questions. Furthermore, I have tried on (3) separate occasions to make the G.M., i.e. Mr. Crown via his assistant Terry Vasquez aware of my experience so they could use as a learning tool to improve customer service for future customers, hence the reason I have resisted writing this review until now. I have never had the courtesy of a reply from her or anyone else at the dealership. Needless to say, I took my business to another dealership and was treated fairly, professionally, courteously while valuing my time. I even contacted the GM of that dealership recently to let him know how positive my experience was with the Internet Sales Manager. Do yourself a favor and avoid Crown Jeep. They are dishonest (deliberately did not apply rebates/incentives I was eligible for, probably to pocket for themselves), unprofessional and just outright rude. The place is dysfunctional and clearly it all starts from the top right on down. If I could give them zero stars I would. These people need to wake up and realize in the year 2017 that many people want to avoid the haggle and complete as much of the transaction by telephone as possible and then go in, sign the docs and be on their way. If you don't want your valuable time wasted, not to mention being unnecessarily frustrated/ripped off, then don't give this dealership your business. Go somewhere that they actually value the customer relationship and appreciate your business. More

Great experience!! Usually buying a car feels like a hassle and is I dread having to do it because cars are so expensive these days and everyone has these stupid "dealer Usually buying a car feels like a hassle and is I dread having to do it because cars are so expensive these days and everyone has these stupid "dealer markup" things. My wife and I went looking for a new car for the family and she has been eyeing the Jeep Grand Cherokee. Anyway, long story short, we had a specific number in our head and Jorge Schweizer went above and beyond to get us that number. He did have to go back and forth with his manager but he save us a ton of time and a bunch of money. My wife was actually shocked when they said we were done and got the keys. Hands down best car buying experience to date. And I had heard all the bad things about Crown before. We just went to look and Jorge made it way to easy. More

Expectations exceeded!! Angel is awesome and made the buying experience pleasurable. He gave me all of my options without being pushy and went above and beyond to make sure I Angel is awesome and made the buying experience pleasurable. He gave me all of my options without being pushy and went above and beyond to make sure I was completely satisfied before making my final decision. I started the day off not expecting at all to drive away that same day in my dream car, but thanks to him and all of his help, that dream became a reality. I have never been happier! Would definitely refer them to anyone looking for a vehicle! More

Customer for life!! I came into the dealership to look at a truck my son and I planned to purchase. He had been there earlier in the day and no one was taking him serious I came into the dealership to look at a truck my son and I planned to purchase. He had been there earlier in the day and no one was taking him seriously....until Angel Bay took the time to talk to him. He was so personable, and after a few minutes the two of them realized they had something in common. Turns put they both have/had served this great country in the military, Angel in the Navy and my son in the Marines. The military teaches integrity and honor and his service was nothing short of that. He showed us respect and we respected him greatly in return. Service was above and beyond anything I've ever experienced at this dealership and I have purchased my last 6 cars there. Angel consistently kept us in the loop on every aspect of the transaction and even brought some paperwork to us when we had last minute things to finalize. I highly recommend Angel Bay for anybody who is looking for an amazing experience purchasing a vehicle...He will not disappoint. More

ANGEL BAY IS AN AWESOME SALES PROFESSIONAL!!!! I've bought many vehicles in the past, but Angel's professionalism and tireless efforts to ensure we were completely satisfied and taken care of was b I've bought many vehicles in the past, but Angel's professionalism and tireless efforts to ensure we were completely satisfied and taken care of was by far the best experience I've had!!!! He was always courteous and we never felt pressured throughout the process. I have recommended my friends and family to come and see Angel for their car buying needs to get the service they deserve when making a major purchase like buying a new car. I highly recommend him to anyone!!! More

Great easy experience!! Came in looking for a Wrangler Sport 4x4 and Johnny Mikhail made it very easy and completely comfortable. I'm still young only being 25 and just start Came in looking for a Wrangler Sport 4x4 and Johnny Mikhail made it very easy and completely comfortable. I'm still young only being 25 and just starting a family I was nervous about getting into a crazy payment I couldn't afford. I straight told Johnny what I was working with and he totally made it happen no problem easy payments bad ass Wrangler. More

Great Service Came in late at night. I worked with Vince and Kyle late on a Thursday night. I came in and told them what I wanted and they made it happen. I would h Came in late at night. I worked with Vince and Kyle late on a Thursday night. I came in and told them what I wanted and they made it happen. I would highly recommend these employees and this dealership More

Crown Dodge is the best Got a good deal with Crown Dogde on a 2013 Chrysler 200. Johnny is a great salesman that looked out for us and made us feel like family. We appreciate Got a good deal with Crown Dogde on a 2013 Chrysler 200. Johnny is a great salesman that looked out for us and made us feel like family. We appreciate everything More