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870 Reviews of Crown Eurocars - Service Center
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September 12, 2020
I called with a problem that said "DO NOT SHUT OFF VEHICLE" Andy Kinner answered me and said to bring my car in ASAP. I did so, and Andy arranged for a rental car. I kept the car overnight and drop VEHICLE" Andy Kinner answered me and said to bring my car in ASAP. I did so, and Andy arranged for a rental car. I kept the car overnight and dropped it off at the dealership the next day after Andy told me my car was ready. The battery was bad and covered by the warranty. Thanks Andy, great job! More
by mgreiger
Employees Worked With
Andrew Kinner
September 11, 2020
We did not even have an appointment and Shelly Frye helped us out! She was very helpful, professional and classy. We had an unusual problem and she went out of her way to make us feel welcomed, She helped us out! She was very helpful, professional and classy. We had an unusual problem and she went out of her way to make us feel welcomed, She is a true asset to Crown Mercedes! More
by The Wendels
Employees Worked With
Shelly Frye
September 11, 2020
Andy, my service representative, did an exceptional job of coordinating my maintenance service. He arranged to have my car picked up and delivered. He kept me informed about the time frame and the driver of coordinating my maintenance service. He arranged to have my car picked up and delivered. He kept me informed about the time frame and the drivers showed up on schedule. It was seamless. Kudos Andy More
by judy
Employees Worked With
September 10, 2020
Holiday Blues with a dead battery for Labor Day. Used the online scheduler and took the car to Crown. Shelly Frye, Serv Advisor was prompt to get my vehicle fixed. In/out same day with no hassles. That's wh online scheduler and took the car to Crown. Shelly Frye, Serv Advisor was prompt to get my vehicle fixed. In/out same day with no hassles. That's why I support Crown Dealership. Thx More
by Cool C
Employees Worked With
Shelly Frye
September 09, 2020
I was disappointed to learn that I did not have prepaid maintenance; not even the first service done on my 2020 AMG GT-53. I can't imagine Mercedes not providing at least the first service. But aside fro maintenance; not even the first service done on my 2020 AMG GT-53. I can't imagine Mercedes not providing at least the first service. But aside from that, if it had been made clear to me at the time of purchase I would have purchased prepaid maintenance. More
by Hoosier
Employees Worked With
Bruno Onetti
August 31, 2020
Purchased our MB Metris here. Get our service done here. Every experience has been above average. Latest last minute service managed by service advisor Shelly Frye was EXCEPTIONAL.. Highly recommend Every experience has been above average. Latest last minute service managed by service advisor Shelly Frye was EXCEPTIONAL.. Highly recommend Crown Eurocars, Pinellas Park. More
by Ken
Employees Worked With
Shelly Frye
August 19, 2020
Andy has taken care of us multiple times now and is excellent! Him and the dealership go the extra mile to take care of you. excellent! Him and the dealership go the extra mile to take care of you. More
by bhagen
Employees Worked With
August 17, 2020
This was my first service visit to Crown Eurocars. Shelly was very helpful in scheduling my car for service, explaining what the technician found, and what the cost would be. Would recommend her to Shelly was very helpful in scheduling my car for service, explaining what the technician found, and what the cost would be. Would recommend her to others. More
by Timothy
Employees Worked With
Shelly Frye, Shelly Frye
August 13, 2020
Air conditioning needed service Air conditioning was broken for 3rd time since purchase in Oct 2019. Tom Cammarata understood our frustration and kept us informed on status of repair Air conditioning was broken for 3rd time since purchase in Oct 2019. Tom Cammarata understood our frustration and kept us informed on status of repair. Loaner car was excellent and we appreciated Toms attention to detail. More
by MICHAEL.REMICK
Employees Worked With
August 11, 2020
BAD windshield replacement experience From start to finish, yes, you have 100% glass coverage, we just need you to "prepay your windshield here at Crown since we have to order one." ? The From start to finish, yes, you have 100% glass coverage, we just need you to "prepay your windshield here at Crown since we have to order one." ? Then faulty installation, no return phone calls...too much, $2800, plus. Then agreed to $500 credit, but then disputed with incomplete written response by Crown to my c.c. company, pushing the $500 charge through after the fact. Sad, keep the $500....I got plenty of time to express my dissatisfaction, online and to everyone I know, still driving a Mercedes Benz. More
by Forget Crown!
