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868 Reviews of Crown Eurocars - Service Center
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January 20, 2018
Pleasure From the time I first stepped into the Dealership it has been nothing but pure pleasure . Patrick McFarland handles my service issues and does this in From the time I first stepped into the Dealership it has been nothing but pure pleasure . Patrick McFarland handles my service issues and does this in a very professional way . Very happy with this dealership. More
by ron0812
Employees Worked With
January 17, 2018
Great Experience! Patrick McFarland was fantastic! I would definitely recommend Crown Eurocar Service Department! This was my first service for my GLE 350 and I was v Patrick McFarland was fantastic! I would definitely recommend Crown Eurocar Service Department! This was my first service for my GLE 350 and I was very impressed with the service! More
by Margo
Employees Worked With
January 17, 2018
Simply outstanding service and professionalism, Charlie Apple and the entire Crown Eurocars service dept. continue to be exceptional when it comes to exceeding expectations and demonstrating the ut Charlie Apple and the entire Crown Eurocars service dept. continue to be exceptional when it comes to exceeding expectations and demonstrating the utmost in professionalism. Truly a pleasure to do business with such a wonderful professional such as Charlie and his support team. Most highly recommended! More
by PeterandIsabel1
Employees Worked With
Charlie Apple
January 10, 2018
Help with Apple Play Willie was so helpful and quickly got my apple play working again, after I hit a wrong button and it stopped working. He was awesome! Willie was so helpful and quickly got my apple play working again, after I hit a wrong button and it stopped working. He was awesome! More
by Christina Majeed
Employees Worked With
Willie Edmonds
January 04, 2018
Critical Warning lights appeared and was unsure of the cause Charles (Charlie)Apple handled the service very professionally. I needed to know the source of the message quickly as I was lending the car to family Charles (Charlie)Apple handled the service very professionally. I needed to know the source of the message quickly as I was lending the car to family arriving from out of town. Charlie suggested I stay on location as that would ensure quicker service. The problem was discovered (faulty wheel sensors) and they were replaced under warranty. More
by RFT
Employees Worked With
Charlie Apple
January 01, 2018
Replacing a bulb I had the front right brake lamp go out and had gone to a tire chain who said it would be $110, so then I went to Crown Eurocars - Charlie Apple is al I had the front right brake lamp go out and had gone to a tire chain who said it would be $110, so then I went to Crown Eurocars - Charlie Apple is always so helpful. As soon as I got there he got my car started without an appointment. Less than an hour later and only $44, bulb fixed and car washed. He is very personable and professional! More
by IKL123
Employees Worked With
Charlie Apple
December 27, 2017
Poor first impression I recently purchased a brand new special order Mercedes and was pleased with the Crown sales team. However, I had to go to the service dept. to replac I recently purchased a brand new special order Mercedes and was pleased with the Crown sales team. However, I had to go to the service dept. to replace a broken license plate holder. I don’t know if it was broken when I originally picked it up or when i tried to put a new holder on myself. Regardless of how or who broke it, the service advisor, Susan Cardoso informed me that I had to pay 78.00 for a new holder. I asked her why did I have to pay for it, and she told me because the holder wasn’t broken at the time I picked up my car. I don’t know that to be factual. I have barely had the car a month, and after giving Crown 81,000.00 cash, I felt insulted for Susan to ask me for money, and then accusing me of breaking the holder. Willie Edmonds did straighten out the situation and I should be receiving a replacement at no charge. I am extremely upset with a dealership that sells such classy cars, employs a woman like Susan Cardoso whom has no class. More
by gearhead
Employees Worked With
Susan Cardoso
December 15, 2017
I brought my 2009 ML350 in for. B service. I always go to g I brought my 2009 ML350 in for a B service yesterday. I always go to Tom Cammarata as I have for years. He is always friendly and efficient and gets m I brought my 2009 ML350 in for a B service yesterday. I always go to Tom Cammarata as I have for years. He is always friendly and efficient and gets my car done excellently in a very timely manner. I am very pleased with my service. I will return and use Tom Cammarata next time too as I know what to expect - excellent service! More
by MerC Girl
Employees Worked With
December 14, 2017
Top Notch Customer Service!! Excellent Service and attention to detail! Tom Cammarata paid close attention to my needs. While he was juggling the needs of many other service cust Excellent Service and attention to detail! Tom Cammarata paid close attention to my needs. While he was juggling the needs of many other service customers, he stopped and focused on me and my car service needs. Everything was perfect! He walked me to payment desk, brought my car around and though out was very gracious! Thanks Tom! More
by Happy Driver
Employees Worked With
December 05, 2017
Fix my brakes I called early on Monday morning and talked to my service director, Tom Camarata, and he took excellent care of me and my car. He was able to get me a I called early on Monday morning and talked to my service director, Tom Camarata, and he took excellent care of me and my car. He was able to get me a Mercedes loaner car for the day and had the car repaired by the end of the same working day whidh was super. He called when he said he would to let me know what was going on with the car and called again when it was finished. Same day out of shop as the same day in. Could not be any better than that, Mr. Camarata has been a pleasure to work with every single time I have had my car in for service. Give him a raise or give him a few paid days off or something to keep him as your employee. Good employees are extremely difficult to come by so it is best to keep them happy too ! More
by peanutbutter1
Employees Worked With
