Crown Eurocars - Service Center

No customer service I have bought three cars from Mercedes and always service . But in the last four months i have not got the service I was acostom . I came in Nov for a I have bought three cars from Mercedes and always service . But in the last four months i have not got the service I was acostom . I came in Nov for a check engine light on was told it was a egr valves and it would not be under warranty . Told them to go ahead do the work. I am a paraplegic so I have to stay with my van can't use there loaner car.after five hours told they didn't have parts . Asked if I could come back no problem. When I get home I look in my warranty book from Mercedes and find that park is covered so I inform Mr Charile apple he diss agrees so I speak to Frank caloriccii who does his due diligence and agrees that it is covered Great! So I wait for call to bring van back in get the call in dec bring back in sit for four hours then told a bolt or some other part didn't come in and asked if they could repair when it comes in. I agree and Mr Apple offered to pick van up day before the repair so the engine would be cool and I would not have to set there. Well it now almost march and I have not gotten a call . Check engine light still on . Crown does good work but there is a major breakdown in customer service . They did send me a card for a discount on future work but can't use it if they never take my call or repair van. More

Good Service Experience We received excellent service from Charlie Apple regarding our Sprinter Navion motorhome. He explained the problem and the solution clearly and we a We received excellent service from Charlie Apple regarding our Sprinter Navion motorhome. He explained the problem and the solution clearly and we are very satisfied with the outcome. More

Service of our 2005 CLK500 John Heil was my service advisor, he did an excellent job. We are spending time at our condo in Indian Shores and plan to continue to use Crown for a John Heil was my service advisor, he did an excellent job. We are spending time at our condo in Indian Shores and plan to continue to use Crown for all our service needs in the future. Thank you, Mark Lazart More

First Service Experience Recently bought my first Benz - and quickly required service due to driver error. The experience was outstanding - issue with car was handled quickly Recently bought my first Benz - and quickly required service due to driver error. The experience was outstanding - issue with car was handled quickly and professionally - and looks like new! Thanks. More

Rough idle and head light not working. Tom Cammarata has always been very helpful. I have been dealing with this dealership since 2010. They have always met my needs. I have recommended th Tom Cammarata has always been very helpful. I have been dealing with this dealership since 2010. They have always met my needs. I have recommended this dealership to friends. More

THE WAY IT SHOULD BE EVERYWHERE I have been a Crown customer for many years, not only at Crown Mercedes, but also at other Crown Dealerships. Richard Webb and his team at Crown Merc I have been a Crown customer for many years, not only at Crown Mercedes, but also at other Crown Dealerships. Richard Webb and his team at Crown Mercedes Service have always been exceedingly knowledgable, competent, professional, courteous and aware of the customer's needs. Richard at his Service Desk, Dave in sales, John in the tire service area, Chuck in the body shop, just to name a few, are people who the customer can count on every time to provide the type of efficient experience that makes the Crown Group such a pleasure to visit. More

Incredible Mercedes Service Department Crown Eurocar's service department offers absolutely the best service of any dealership I have utilized within the Tampa Bay area during the past 12 y Crown Eurocar's service department offers absolutely the best service of any dealership I have utilized within the Tampa Bay area during the past 12 years of my residency. As a woman, I know a lot about cars and have been treated with dignity and shown great respect for my knowledge. The certified Mercedes mechanics have personally met with me and accompanied me on test drives when I encountered an issue with my ML 350. My service adviser Richard Webb has been great to deal with as has Patrick McFarland who has answered questions when Richard was unavailable. More

Great service with John Heil John Heil our customer adviser is very professional and helpful. It was our first experience at Crown Eurocars. We will certainly be back again. We re John Heil our customer adviser is very professional and helpful. It was our first experience at Crown Eurocars. We will certainly be back again. We really appreciated our experience. More

Excellent in every way!!!! There are not enough words to say thank you!!!! I just purchased a new car from Crown and have come into the service dept. a few times for some minor There are not enough words to say thank you!!!! I just purchased a new car from Crown and have come into the service dept. a few times for some minor things I wanted to take care of and am always treated with such expert care in every way each and every time. I have had the privilege of having Charlie Apple help me each and every time and could never be more satisfied and grateful than I am. I appreciate his expertise, knowledge, and professionalism in every issue concerning our cars. I have never had such quality customer service at any dealership as I do with Crown Eurocars and with it's staff and it's technicians and with Charlie!!!! Charlie is a great asset to Crown!! Thank you again, Duane More

Charles Apple - a real professional I had my 240C recently repaired under Charles' service. The mechanical aspects of the repair were excellent, More importantly to me was the the th I had my 240C recently repaired under Charles' service. The mechanical aspects of the repair were excellent, More importantly to me was the the thorough way blemishes were corrected, The car looks like brand new which pleases me to no end. Furthermore, he arranged for a courtesy car which I ended up keeping for one week due to some parts missing. I wish him much success with Crown. He is a valuable asset to the Company. Gerhard Thiessen, Ctystal River, Florida More