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2,082 Reviews of Crown Honda - Service Center
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March 15, 2018
Service on my honda accord sport I had to drop my honda off to have a headlight replaced as one of the daytime running lights went out. Brooks always gets me in as soon as possible an I had to drop my honda off to have a headlight replaced as one of the daytime running lights went out. Brooks always gets me in as soon as possible and makes sure its done in a timely maner, thats why i keep coming back for any service needs. I never have a bad experience when i come in. More
by Ryan Smith
Employees Worked With
March 12, 2018
Impressive in every respect I have only had my vehicle serviced at this location twice but that is one more time than at the dealer where I bought it. The reason is that I have t I have only had my vehicle serviced at this location twice but that is one more time than at the dealer where I bought it. The reason is that I have travelled on many road trips so I'm not at a planned location when servicing is required. Although my vehicle is fairly new, so I haven't used too many Honda outlets, this dealership definitely stands out. From start to finish, the service was excellent. My service advisor, Randy Stiles, was great. When booking the car in, I advised him that it was probably ready for some certain maintenance items ,air filters, transmission and rear-end oil changes, etc. He advised me that these would be checked and replaced if needed. I was pleasantly surprised when I received the bill. He had applied the coupon discounts but more importantly, he notified me that servicing was not required immediately for the extra items. Unfortunately, honesty in many businesses is sadly lacking, so I appreciated the integrity. The follow-up phone call the next day to inquire about the experience was just the icing on the cake. It certainly makes you feel as if the dealership and it's employees care. Thank you again. More
by Richard Bacon
Employees Worked With
March 12, 2018
Love our service guy Brooks I bought a car from Crowne and they have serviced my Honda’s for 10 years now. I bought my parents a CRV and we serviced it there and I have my Pilot I bought a car from Crowne and they have serviced my Honda’s for 10 years now. I bought my parents a CRV and we serviced it there and I have my Pilot Services there. Brooks Falzone always takes care of my family with our service needs. More
by hasagreatview
Employees Worked With
March 10, 2018
Great Service My service appointment was on time, complete in timely manner. The staff was freindly and and knowledgeable. I will always take my Honda Pilot there a My service appointment was on time, complete in timely manner. The staff was freindly and and knowledgeable. I will always take my Honda Pilot there and see Michelle Dessert. More
by James Karcher
Employees Worked With
March 10, 2018
James M service department I took my civic in for a routine service appointment. James helped me with all the details and kept me informed while I waited at the Crown Honda deal I took my civic in for a routine service appointment. James helped me with all the details and kept me informed while I waited at the Crown Honda dealership. More
by michelle
Employees Worked With
James McLaughlin
March 09, 2018
Received excellent customer service! Brooks Falzone came into the dealership on his day off to talk to the sales manager and help resolve an issue I was having. I was quite surprised tha Brooks Falzone came into the dealership on his day off to talk to the sales manager and help resolve an issue I was having. I was quite surprised that he gave up his personal time. My issue was resolved and I received excellent customer service! Had my CRV detailed while it was in the shop and my car looks (and smells brand new again). Thanks for all of your help Brooks - I really appreciate it!! Since my car was in the shop more than one day, Randy also took great care of me. More
by KathyC
March 08, 2018
Brooks was very helpful and explained the process completely Very good explanation of the work to be done and the cost involved. No surprises. Very efficient and helpful. Work was done in a timely fashion. Very good explanation of the work to be done and the cost involved. No surprises. Very efficient and helpful. Work was done in a timely fashion. More
by LED
Employees Worked With
March 07, 2018
Michele Dessert Service Advisor My recent service can be explained in one word OUTSTANDING. Michele is simply the best in dealing with my service issues. She is professional , knowle My recent service can be explained in one word OUTSTANDING. Michele is simply the best in dealing with my service issues. She is professional , knowledgeable, courteous and a pleasure to deal with on all issues. More
by scoop
Employees Worked With
March 05, 2018
Best Service Manager Michelle Dessert is a wonderful service manager! She is always available to listen and make suggestions that are in the best interest of me (and my ca Michelle Dessert is a wonderful service manager! She is always available to listen and make suggestions that are in the best interest of me (and my car). She is professional and honest! I trust her explicitly! It is such a delight to always work with her! More
by Lzsdevlin
Employees Worked With
March 03, 2018
Professional, personable and helpful Since 2005, Michele Dessert has been a professional, personable and extremely helpful Service Adviser and last week when she was not available, James Since 2005, Michele Dessert has been a professional, personable and extremely helpful Service Adviser and last week when she was not available, James McLaughlin was just as efficient. More
by snowbirdJJ75
