- Eric K
Rattles can be annoying and difficult to track down and remedy.
Michelle Dessert and her technician (Matt) did a great job to find the rattle in my Honda Fit and eliminate it.
Other Employees Tagged:
Michele is the ONLY reason I continue to come to this dealership. This is the 3rd Honda she has serviced for me in the past 25 years. If it were not for Michele I would not be coming here. She is direct, funny, truthful and doesn't give you xxxxxxxx answers. She is the best!
"Purchase of a new vehicle"
Best buying experience ever! As a follow-up to my discussions with my Crown Honda Service Advisor, Michele Desert, Larry Worden, contacted me regarding the purchase of a new 2018 Honda CR-V. My first impression was that Larry was a good listener. He listened to me before speaking, I had his full attention. Via a telephone conversation we reviewed my likes and dislikes on my current vehicle, a 2011 Honda Odyssey minivan, and the features that the new vehicle must have, would be nice to have, and absolutely did not want. Vehicle selection was challenged by my choice of exterior and interior color combinations, and certain features. Our independent searches resulted in both of us recommending the same vehicle that met my needs. Now the question was budget. Before my arrival for vehicle inspection and test drive, I asked Larry to have available all costs that I would occur (dealer fees, required State of Florida fees, extended warranty options, etc.) if I purchased the vehicle.
After I decided to purchase the vehicle there was no pressure, he carefully explained options, gave recommendations, and did not pressure me to include or upgrade my choices. During the test drive or before leaving the dealership he made sure I was comfortable driving the vehicle. I have his dealership and personnel contact information and was encouraged to contact him if I had questions or concerns. I highly recommend Larry Worden.
- Sharon Sanders
Michelle Dessert is a fantastic service representative. She has been my service advisor for many years. She is respectful and very conscientious. We are a three Honda family and prefer Michelle Dessert for our service needs. Thank you, Michelle for a superb job.
Never disappointed at Crown Honda. Michael Moser, my service rep, was friendly and efficient. He kept me informed regarding the progress of service on my vehicle, even walked me to my car after checkout.
"Making Ice Cream out of Soured Milk"
When all goes well, being a good service rep is relatively easy. But, when James inherited me as a customer, customer relations were going poorly. Having purchased a low mileage CR-V from Crown Honda six months ago, I took it in for routine service and requested a tire rotation and a check of the horrible noise the low mileage tires had begun making. The service writer told me the tires couldn’t be rotated because the rear tires were badly worn and needed replacement. I asked wouldn’t the tire insurance I purchased cover the cost since I had only driven the vehicle 4000 miles. The service writer checked with the general manager and called back to report the tires weren’t covered because they were in such good shape, so the problem was fixed by rotating the tires. I found this confusing, and when I drove the vehicle the noise had transferred to the front and made driving most unpleasant, especially when a rear tire blew on the hump of the Howard Frankland Bridge, leaving me stranded for five hours because four service crews could not get the blown tire removed because its unique key was sitting in the tool box of the Crown Honda technician who had rotated my tires. James inherited me as a customer at this point when my affinity for Crown Honda was at its weakest. His expert handling of the delicate situation has kept me as a customer, though I do feel the tire situation should yet be remedied.
"Excellent customer service"
Michele Dessert is great her service is consistently A1 . She is the reason is always come to Crown.The curtesy ride to work and pickup is always appreciated and both drivers were good conversationalist making the whole experience a good one
"Service for Honda Accord"
- accord car
Michelle did not try to sell me any service that I did not need and was able to answer my questions to my satisfaction about when service is needed, etc. I will ask for her for my next service appointment.
- Julie D
My recent visit to Crown Honda was for an oil change and to have my car looked over before I go on a trip. My advisor was Michelle Dessert. She is always so friendly and fun to do business with. She makes you feel more like you're her friend than her customer. I know that going to have your car serviced is not typically a pleasant experience, but Michelle at Crown Honda always makes you feel like it's not so bad!
- Sharon Sanders
I feel as though I have returned home. I am currently driving my seventh Honda. For the past five years, I drove a new BMW X1. I decided to go back to Honda and purchased a 2018 CRV. I absolutely love my Honda!
Recently, I brought my car to Crown Honda for its first service. Michele Dessert was my service advisor. She has been my go to person for all of my Honda needs for six of my new Hondas. She is the person I trust at Honda because she has always been honest and thorough.
Thank you Michele for a job well done. Sharon Sanders