Crown Hyundai

Paid a visit to Crown Hyundai yesterday due to a broken visor on the driver's side of my brand new 2013 Elantra. I was very upset since i had just bought the car and it hasn't been a month of driving yet t visor on the driver's side of my brand new 2013 Elantra. I was very upset since i had just bought the car and it hasn't been a month of driving yet to discover something had been broken. I hadn't touched the visor at all, even during the test drive and for the first time i touched it yesterday, it had snapped off and was obstructing my view of the road. I don't know what caused the visor to break. I pulled it down softly and it just snapped. Might've been the heat from within the car(car thermometer said 95 degrees outside), that caused it to weakened. Regardless, i was upset and i headed to the service center to see if there was anything they could do. I walked in and it seems that everyone was busy so i asked the first person i could find. That man happened to be Tomm & at first i asked him if he could assist me. He replied with "Do you have an appointment?" I answered," No, i wasn't aware that i had to make an appointment." I think he could tell how upset i was and offered to assist me anyway. I told him about the problem, and after a few quick questions, he made a call to the shop and i was lucky that they had one in stock. He personally ran over to retrieve the visor and it was replaced in 10 mins. All in all, i felt much better after being helped by Tomm, he also informed me that it was covered by my warranty so all it had cost me was just 10 mins of my life. I'm sure everyone in the Service Department are friendly and accommodating, but i'd recommend Tomm whenever you have the chance! More

efficient & helpful in getting the part we needed & getting us in from out of town to get the parts replaced we needed etc. More reliable than the dealership near us where we live. & getting us in from out of town to get the parts replaced we needed etc. More reliable than the dealership near us where we live. More

Justin went out of his way to make the deal happen, we will ne seeing him the next time i need a car,thanks for all the help will ne seeing him the next time i need a car,thanks for all the help More

Jarett provided excellent customer service and was very professional when working with me. I highly recommend this dealership and service department. Thank you for the great service. professional when working with me. I highly recommend this dealership and service department. Thank you for the great service. More

Gary was very personable and has a great smile. He was patient with me and showed me many used vehicle on the lots. Then he went on the computer to see if there was anyway he could find something coming patient with me and showed me many used vehicle on the lots. Then he went on the computer to see if there was anyway he could find something coming in, here, your other dealership etc. I gave him my info and he gave me his info. I emailed him this morning with a question and within 20 mins he called me. Just very efficient and overall my experience was great! I would recommend him to others. Hope he finds me a car. Liz Bonney More

Great service and sales! I am on my 2nd vehcile and this dealership is always helpful, nice, and knowledgable on their products and service. Always a great experience! dealership is always helpful, nice, and knowledgable on their products and service. Always a great experience! More

I gave Crown a good review, because Mr. Clausen was very helpful. He worked hard looking for a car that would be right for us. He did not try to pressure us into purchasing just any car. He made our experie helpful. He worked hard looking for a car that would be right for us. He did not try to pressure us into purchasing just any car. He made our experience a pleasant one. More

Absolutely the best experience I could ever had hoped for. Charles Johnson immediately made me feel at ease. He listened to my situation - I had limited finances and no credit history - and not once did for. Charles Johnson immediately made me feel at ease. He listened to my situation - I had limited finances and no credit history - and not once did he make me feel like my business wasn't worth it. Then I met Carl, and between the two of them, I was given the car I wanted but never thought I'd qualify for. Carl worked an entire week to find me the best deal possible. I don't think I've ever seen nor heard of someone working so diligently. Words cannot truly give justice to the gratitude and appreciation I have for Carl and Charles. Better hold on to these two Crown Hyundai, wherever they go, I go!!! Loyal customer for life! Thank you Charles and a huge thank you to Carl for working so hard to make the deal work! ~Steve More

Crown Hyundai, specifically Sonja Danicic and Rey Akuffo are the only reason I am a repeat Hyundai customer. They communicate with me on a level that is direct, honest and fair and I always leave there fee are the only reason I am a repeat Hyundai customer. They communicate with me on a level that is direct, honest and fair and I always leave there feeling happy about my auto purchase. Prior to meeting and working with Sonja and Rey, I always had very bad experiences with car sales consultants (at different dealerships other than Hyundai) and absolutely detested car shopping. As long as Sonja and Rey are my contacts at Crown Hyundai, I will continue to buy there. They "listen" to my needs and wants which like many people are higher than what we can afford but they always find a way to negotiate the best value utilizing incentives and creative financing to get me in a car I love and can easily afford. Thank you Sonja and Rey....I can hardly wait to see you again in 3 years:) Vickie Dunmire More

Customer service is obviously Jim Webb's number one concern. Myself and my family members will return time and time again just for the service from Jim Webb. concern. Myself and my family members will return time and time again just for the service from Jim Webb. More