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Crown Lexus

Ontario, CA

4.7
772 Reviews
At Crown Lexus in Ontario, CA, we have years of experience in treating drivers from Rancho Cucamonga, San Bernardino and all over the Inland Empire with truly top-of-the-line Lexus sales, service and financing. Our Lexus dealership takes pride in our varied inventory, pride in our long-tenured, experienced staff and pride in the reputations we've earned as a customer-focused establishment. Take your business to Crown Lexus to be treated with the respect you deserve.
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1125 South Kettering Dr

Ontario, CA

91761

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Showing 772 reviews

September 08, 2023

I purchased my Lexus NX 350h with the help of Francis T, who was terrific! I informed him of all the features, colors, etc that I wanted. He quickly found me a car that matched all my criteria. I made an ap More

by jesus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis T
Sep 16, 2023 -

Crown Lexus responded

Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2023

Tony assisted me with my purchase and was everything a salesman should be. Patience is something I look for and he delivered! Thank you, Tony for helping me purchase my dream car. More

by Lupe A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony, Kevin Chu
Sep 09, 2023 -

Crown Lexus responded

Lupe, thank you for your kind review; we are happy to pass along your comments to Tony and the team here at Crown Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 01, 2023

We had a wonderful experience with Crown Lexus Ontario. Our Sales Representative, Oscar, was very knowledgeable & helpful. I highly recommend this dealership. More

by pamela
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Oscar Parnass
Sep 09, 2023 -

Crown Lexus responded

Hi Pamela! We're so happy we were able to help you out! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Crown Lexus!

August 31, 2023

I purched my 3rd car for Crown lexes I'm very happy with my experience in point of sales and the service More

by Charles Hamwi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Fejleh
Sep 09, 2023 -

Crown Lexus responded

We are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2023

My wife and I purchased a 2021 Rav4 and Olivia and Michelle were our sales persons. The car was emmaculate in showroom condition with low miles. Olivia and michelle made our purchase stress free and More

by elated me
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Olivia, and Michelle (Finance)
Sep 03, 2023 -

Crown Lexus responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 21, 2023

They don't do markups but will try and pull a fast one on you by selling you other things like paint protection. They will say it's applied on all their cars and make you pay for it but it's complete xx. Don More

by tiendaeditor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Olivia
Sep 22, 2023 -

Crown Lexus responded

Hi, we regret to hear that you are displeased with your experience with us. If you are willing to give us another chance, please reach out to us at (909) 581-8676 to speak to our manager directly.

August 17, 2023

All staff was excellent this was my third vehicle purchased from this same dealership each experience was great More

by smjjperez13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray
Aug 28, 2023 -

Crown Lexus responded

Hi, thank you so much for your positive comments about Crown Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2023

Sales person outstanding. Finance person lacked communication skills and managed to present us with paper work containing errors after 5 long hours. Dealer not recommended. More

by Disappointed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Olivia
Aug 18, 2023 -

Crown Lexus responded

We regret your experience with us was not up to the standards we strive for. We appreciate you bringing this to our attention. If you are willing, please contact our General Manager at (909) 581-8676 so we can work towards a resolution. Thank you.

Aug 29, 2023 -

Disappointed responded

I originally responded privately yet publicly may be more appropriate. I called the number provided by the manager and left a message. More than a week later and I have not received a return call. The actions or lack thereof speak loudly for the dealership.

August 04, 2023

Very courteous and helpful sales staff. I told them over the phone what I was looking for. I empathized I didn't have time for sales pitches and the price I was working for (I already had a More

by wcoastpi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Donald
Aug 14, 2023 -

Crown Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a great day!

August 04, 2023

We had a great experience with our purchase. Our sales representative, Oscar, was great. He explained all of our options and was very knowledgeable about the Lexus RX we were purchasing. We woul More

by pamela
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John sales manager, Oscar Parnass
Aug 14, 2023 -

Crown Lexus responded

Pamela, thank you for your kind review; we are happy to pass along your comments to the team here at Crown Lexus! We sincerely thank you for the positive review, and look forward to seeing you again soon!

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