Crown Lexus

I had an absolutely horrendous experience at this dealership. I called in the morning about a specific vehicle and spoke with Jennifer. She was very kind and after giving her a rundown of my day, she dealership. I called in the morning about a specific vehicle and spoke with Jennifer. She was very kind and after giving her a rundown of my day, she set me up with an appointment at 7:30pm the same day and told me she would hold the car until then. We were in contact all day and I even got a call from Julia and confirmed with her that I had an appointment at 7:30pm that night. Mind you, I am coming from LA in 5pm traffic so she knew I was coming quite a way to test drive this vehicle. I spent about two hours in traffic and finally arrived at the dealership a bit before 7:15pm. When I walked in, I wasn't greeted and no one seemed to be paying attention to anyone who walked in. I had to ask 3 separate people for Jennifer. After learning that she had to go home early that day, I was told that a manager would be with me shortly. Finally, around 7:45, someone comes to tell me that another person came in before me and was now test driving the same vehicle that was supposed to be on hold for me, and would likely end up buying. After explaining that I was told the vehicle would be held for me until 7:30pm, and that I had just spent two hours in traffic to get there, they tried to upsell me on another vehicle...I obviously declined and had to drive another hour home. Overall, this was a complete waste of time and a terrible experience. I would not at all recommend this dealership to anyone. It was clear they were disorganized, understaffed, and overall did not seem to care about the customer experience. I understand this is a business and they have targets to hit, but trying to upsell me on another vehicle was probably the worst thing you could've asked of me at that point in the day. Do not go here. More

I love the service Lexus provides. I have been a loyal Lexus owner for more then 30 years. I have leased or purchased at least 15 cars. Keep up the great work. Lexus owner for more then 30 years. I have leased or purchased at least 15 cars. Keep up the great work. More

Crown Lexus has an amazing customer service. Staff are friendly & very accommodating. Abel Escobedo is the best. He is hardworking, knowledgeable, honest, easy to talk to & got me the best deal. Thanks t friendly & very accommodating. Abel Escobedo is the best. He is hardworking, knowledgeable, honest, easy to talk to & got me the best deal. Thanks to Eugene Guidote for explaining the financing details and got me the best interest rate. Michelle Gatchalian did a great job explaining all the Lexus features. I will definitely recommend this dealership to my friends & families!!!........Marilyn A. More

Helen is always wonderful. She greats you with a smile and gets your car in and out of service fast with everything taken care of and gets your car in and out of service fast with everything taken care of More

Crown Lexus provided great service for my 2002 RX 300. I recently took my vehicle in for servicing and the technicians found the vehicle is in good condition. Ali, a Crown Lexus Service Consultant, is very recently took my vehicle in for servicing and the technicians found the vehicle is in good condition. Ali, a Crown Lexus Service Consultant, is very friendly and helpful. He and his team found areas of the vehicle which require attention, for which I am very thankful. I will be taking my vehicle back later this year so Ali and his can resolve the issues.. More

The service department and Helen especially were first class all the way. I received a loaner car and the work was done in a timely and professional manner. class all the way. I received a loaner car and the work was done in a timely and professional manner. More

The service department is efficient, helpful and reliable. The work was performed very professionally and completed within a reasonable amount of time. We are very happy with the results of the r reliable. The work was performed very professionally and completed within a reasonable amount of time. We are very happy with the results of the repairs. Thank You!!! More

Vehicle purchase 12/19/20, and as of today Crown has not yet paid off my previous car. Extremely unprofessional and regret doing business with them yet paid off my previous car. Extremely unprofessional and regret doing business with them More

This is the first time servicing my Lexus at Crown Lexus. My appointment and introduction to Ali went very smoothly. I was there for the 30K mile service which took less than two hours. The car was return My appointment and introduction to Ali went very smoothly. I was there for the 30K mile service which took less than two hours. The car was returned to me washed and running perfectly. I am very pleased with this dealer and the service representative, Ali Shekeb. More

Sales person Steve and tony from service had great customer service and was very friendly Top notch ! Thank you for your great service at Lexus customer service and was very friendly Top notch ! Thank you for your great service at Lexus More