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Crown Lexus
Ontario, CA
705 Reviews
At Crown Lexus in Ontario, CA, we have years of experience in treating drivers from Rancho Cucamonga, San Bernardino and all over the Inland Empire with truly top-of-the-line Lexus sales, service and financing. Our Lexus dealership takes pride in our varied inventory, pride in our long-tenured, experienced staff and pride in the reputations we've earned as a customer-focused establishment. Take your business to Crown Lexus to be treated with the respect you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 705 reviews
April 17, 2020
All though I haven’t driven to much because of the virus, I have really enjoyed the car and how it drives. Also the sales team have been very helpful setting up all the bells and whistles. I have really enjoyed the car and how it drives. Also the sales team have been very helpful setting up all the bells and whistles. More
by EJDAV
Employees Worked With
Courtney Garner
April 08, 2020
I expected that Consultant will explain the condition of my car ,beside that everything was ok i did not wait for long time im still bringing my car for service at crown lexus my car ,beside that everything was ok i did not wait for long time im still bringing my car for service at crown lexus More
by ncapulong22
Employees Worked With
Tony Hang, Alex Santana
April 07, 2020
My service adviser Ali was wonderful as always. He offered me a loaner vehicle without making arrangements ahead of time and I picked up my vehicle the following day. Crown Lexus is phenomenal, I pur offered me a loaner vehicle without making arrangements ahead of time and I picked up my vehicle the following day. Crown Lexus is phenomenal, I purchased my first Lexus here many years ago and have been a huge fan ever since. More
by kramirez826
Employees Worked With
Ali Shekeb
April 05, 2020
I have purchased 3 Lexus in the last 6 years and I highly recommend Crown Lexus. From the sales men that will get you in your dream car to the awesome service department. Tony Hang is my service advisor and recommend Crown Lexus. From the sales men that will get you in your dream car to the awesome service department. Tony Hang is my service advisor and he has taken great care of me and my vehicle with impeccable service and customer care. Thanks Crown Lexus for my new Is350 Fsport !!! More
by Zues2
Employees Worked With
All the guys who great me when I first drive in , thank you , Kevin Piggee, Bobby Velto, Emilio Rodriguez, Tony Hang
April 05, 2020
Above and Beyond Customer Service After having a terrible experience at Lexus of Riverside trying to purchase a vehicle, I decided to go to Crown Lexus as they had the perfect car on After having a terrible experience at Lexus of Riverside trying to purchase a vehicle, I decided to go to Crown Lexus as they had the perfect car online and I wanted to check it out. From the moment I walked in to the moment I left with my new car, I was treated with respect, integrity, and decency. Everyone was courteous and there were no pushy sales people nor was the finance department a nightmare to deal with. It had to have been one of the best car buying experiences that I have had. Ms. Jennifer Villatoro, our saleswoman took very good care of us, and a kind man in finance with a Basque surname, although originally from Ecuador was excellent in providing us the best finance rates, beating the pre-approval rate we came in with by a significant margin. All in all everyone was personable, caring and kind! I live in Temecula, so Ontario is not around the corner from me, but when you see a car that's ideal, you jump on it! Thanks so much to Ms. Villatoro and our finance guy whose name escapes me! More
by Davy Jordi
Employees Worked With
Jennifer Villatoro, Andres Anzoategui
April 03, 2020
Always get great customer service at Crown Lexus. Tino is always friendly, & helpful! Will definitely continue to take my RX350 here for any service needed always friendly, & helpful! Will definitely continue to take my RX350 here for any service needed More
by mrsigsteve
Employees Worked With
Tino, Helen Kassel, Faustino Ruiz
April 02, 2020
Excellent service I would like to say that I have always received great service from Crown Lexus, and I really appreciate it! Today, Chris took great care of me, he is I would like to say that I have always received great service from Crown Lexus, and I really appreciate it! Today, Chris took great care of me, he is very professional, courteous, and is an exceptional new addition to the service department. Thank you very much! More
by Mreid340
Employees Worked With
Chris - service department
March 29, 2020
With everything happening I understand there was less service advisor but with an appointment I had to wait 10 minutes for someone to help me! service advisor but with an appointment I had to wait 10 minutes for someone to help me! More
by Fatimajan_2006
Employees Worked With
Courtney Garner, Tony Hang
March 19, 2020
software update Serviced 2016 ES300h software. Loaner car ES350 was done on time as promised.Nofiried me 1/2 hour before car done. So when I arrived I was ready to go Serviced 2016 ES300h software. Loaner car ES350 was done on time as promised.Nofiried me 1/2 hour before car done. So when I arrived I was ready to go, no waiting. More
by kawikahaga
Employees Worked With
Tony Hang
March 17, 2020
EXCELLENT I have been a customer of Crown Lexus since 1990. They always provide excellent sales and service, and I highly recommend them. You will not be disapp I have been a customer of Crown Lexus since 1990. They always provide excellent sales and service, and I highly recommend them. You will not be disappointed. More
by WAYNE
Employees Worked With
Faustino Ruiz
