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Crown Lexus
Ontario, CA
776 Reviews
At Crown Lexus in Ontario, CA, we have years of experience in treating drivers from Rancho Cucamonga, San Bernardino and all over the Inland Empire with truly top-of-the-line Lexus sales, service and financing. Our Lexus dealership takes pride in our varied inventory, pride in our long-tenured, experienced staff and pride in the reputations we've earned as a customer-focused establishment. Take your business to Crown Lexus to be treated with the respect you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 776 reviews
August 08, 2020
I have been a customer at Crown Lexus for over 20 years. The customer service is the reason I keep coming back. Thank you to Danielle , Helen and Tino - and everyone at Crown! The customer service is the reason I keep coming back. Thank you to Danielle , Helen and Tino - and everyone at Crown! More
by zpaulalynne
Employees Worked With
Danielle Cansier , Jim Martin, Helen Kassel, Faustino Ruiz
August 06, 2020
We love our Lexus RX 350 Our salesperson Kevin Chu was awesome. I took my Lexus 250 for standard maintenance to the service department and decided to check out the Sport Utili Our salesperson Kevin Chu was awesome. I took my Lexus 250 for standard maintenance to the service department and decided to check out the Sport Utility vehicles for sale. I was greeted by Kevin Chu who assisted me with a test drive of a RX 350. I was instantly sold, but needed to check with my wife to approve the purchase. :)I drove home to pick her up and informed Kevin that we would be back in about 30 minutes. When we arrived, Kevin was at the door, escorted my wife and myself to our (at the time, tentative) vehicle and gave her the rundown. He explained every detail, answered every question and then after she said "YES, I love it".. we made our purchase. Kevin spent so much time assisting us with all of the features and even helped us program our phones and seats etc. He truly went above and beyond our expectations. We would give Kevin and Crown Lexus 10 stars if the option was available. More
by MELGHAWKINS
Employees Worked With
Kevin Chu
August 05, 2020
service foe oil leak. Had my Lexus es 350 taken in for oil leak on my vehicle explained the problem . Declined the service at this time. Will check back later. Had my Lexus es 350 taken in for oil leak on my vehicle explained the problem . Declined the service at this time. Will check back later. More
by ceciliaminks
Employees Worked With
Helen Kassel
August 03, 2020
CROWN LEXUS AND TONY HANG ARE THE REASON I HAVE A LEXUS I NEVER WORRY ABOUT MY LEXUS BECAUSE THEIR SERVICE DEPARTMENT TAKES EXCELLENT CARE OF MY VEHICLE. WITH MY SERVICE ADVISOR, TONY HANG, GUIDING MAINTEN I NEVER WORRY ABOUT MY LEXUS BECAUSE THEIR SERVICE DEPARTMENT TAKES EXCELLENT CARE OF MY VEHICLE. WITH MY SERVICE ADVISOR, TONY HANG, GUIDING MAINTENANCE AS NECESSARY, MY LEXUS IS ALWAYS READY FOR ANY ERRAND OR TRIP I TAKE. More
by MKY28
Employees Worked With
JOSEPH ? (TECH ADVICE), Tony Hang, Amber Dyell
August 03, 2020
Great Purchase Experience I dealt with Tiffany online for more than a week. She answered all of my questions, and was very patient with me. Ended up getting a beautiful car, an I dealt with Tiffany online for more than a week. She answered all of my questions, and was very patient with me. Ended up getting a beautiful car, and had great customer service throughout. More
by Kelliner
Employees Worked With
Tiffany Nguyen
July 29, 2020
I was very pleased with my Lexus service consultant and my experience. I was addressed in a timely manner and my service was completed as promised. my experience. I was addressed in a timely manner and my service was completed as promised. More
by Gksims313
Employees Worked With
Chris
July 29, 2020
Good customer service, very quick with service and repair for a recall. They also provided me with a loaner because they expected it to take a few hours. for a recall. They also provided me with a loaner because they expected it to take a few hours. More
by bdaniels345
Employees Worked With
Chris I believe
July 28, 2020
Luxury service for Luxury Car Same great service at Crown Lexus in Ontario, CA. COVID-19 stops some of the amenities they normally have. This was a recall, so no payment was involv Same great service at Crown Lexus in Ontario, CA. COVID-19 stops some of the amenities they normally have. This was a recall, so no payment was involved. More
by George
Employees Worked With
Andrew Anzoátegui
July 28, 2020
I purchased a Lexus RX 350 F Sport Performance SUV at Crown Lexus in Ontario, California. Excellent service from all the sales professionals, finance department and management. Excellent attention to d Crown Lexus in Ontario, California. Excellent service from all the sales professionals, finance department and management. Excellent attention to detail and did a perfect job. Highly recommended if you have purchasing a new car from Crown Lexus. More
by John
Employees Worked With
Brett Moore = 5 stars, Jennifer Villatoro
