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Crown Lexus
Ontario, CA
777 Reviews
At Crown Lexus in Ontario, CA, we have years of experience in treating drivers from Rancho Cucamonga, San Bernardino and all over the Inland Empire with truly top-of-the-line Lexus sales, service and financing. Our Lexus dealership takes pride in our varied inventory, pride in our long-tenured, experienced staff and pride in the reputations we've earned as a customer-focused establishment. Take your business to Crown Lexus to be treated with the respect you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 777 reviews
July 28, 2020
I purchased a Lexus RX 350 F Sport Performance SUV at Crown Lexus in Ontario, California. Excellent service from all the sales professionals, finance department and management. Excellent attention to d Crown Lexus in Ontario, California. Excellent service from all the sales professionals, finance department and management. Excellent attention to detail and did a perfect job. Highly recommended if you have purchasing a new car from Crown Lexus. More
by John
Employees Worked With
Brett Moore = 5 stars, Jennifer Villatoro
July 27, 2020
Great service experience Exceptional service. Above and beyond my expectation. Tony was very courteous, friendly and very professional. I would recommend friends and family Exceptional service. Above and beyond my expectation. Tony was very courteous, friendly and very professional. I would recommend friends and family to Tony and Crown Lexus. More
by Water2wine
Employees Worked With
Tony Hang
July 25, 2020
SERVICE Great service !! Always a pleasure to deal with. Very efficient and always review my car needs. Very friendly guy, courteous, and very professional. Great service !! Always a pleasure to deal with. Very efficient and always review my car needs. Very friendly guy, courteous, and very professional. Great job Tony!! More
by danchit2
Employees Worked With
Tony Hang
July 23, 2020
Jennifer was great! Enjoyed working with Jennifer. Did a god job even with the Covid 19 madness. Process was simple and very professional. Olivia was professional and eff Enjoyed working with Jennifer. Did a god job even with the Covid 19 madness. Process was simple and very professional. Olivia was professional and efficient too. More
by bradski
Employees Worked With
Jennifer Villatoro
July 14, 2020
Personable, efficient, loaner car was not clean, needed to be washed, windshield dirty, overall service was excellentTony Hang is a pleasure to work with and very friendly. to be washed, windshield dirty, overall service was excellentTony Hang is a pleasure to work with and very friendly. More
by barbindm
Employees Worked With
Tony Hang
July 08, 2020
I have been getting my 2004 SC 430 serviced at Crown Lexus for over 10 years now and the service is superb. My service advisor Tony Hang is heaven sent. He is always extremely professional and knowled Lexus for over 10 years now and the service is superb. My service advisor Tony Hang is heaven sent. He is always extremely professional and knowledgeable about my car and the maintenance needed. He gives good recommends and advice and that’s why my car is in such good condition. I love Tony and Crown Lexus. They take care of there customers with excellent customer service. Thanks More
by swtrnco
Employees Worked With
Tony Hang
July 08, 2020
HAD TO REPLACE A TIRE FAUSTINO was great helped me get it done and when I showed up early he was courteous I had a Lexus 6 yrs ago and this one I bought at Longo only bec FAUSTINO was great helped me get it done and when I showed up early he was courteous I had a Lexus 6 yrs ago and this one I bought at Longo only because Crown didn't have inventory on certified owned- I love Crown service that's why im back to get service with you guys More
by mherrera
Employees Worked With
Faustino Ruiz
June 25, 2020
Allays great service and quick turn-around having been a customer for more than 12 years. Helen is the best service adviser and always provides me up to date status on my vehicles. customer for more than 12 years. Helen is the best service adviser and always provides me up to date status on my vehicles. More
by frank
Employees Worked With
Helen Kassel
June 24, 2020
Incomplete Services Upon my introduction to the attendent we confirmed that my car had a recall for the fuel pump. He confirmed that the part was in stock ando that the w Upon my introduction to the attendent we confirmed that my car had a recall for the fuel pump. He confirmed that the part was in stock ando that the work would be completed with in 4 hours. When I returned I was enformed that the recall work did not take place because they were out of parts...but the $550.00 of suggests filters and brake fluids were done. 1. I felt like I had been shamed. 2. Why did I wait four hours for minor routine procedures. 3. This is the last time I visit your location if my recall is not completed again as promised by next Saturday. 4. I’m a loyal customer and feel I deserve better treatment...I’m sure your competitors would agree. It’s funny because I assured Christen Santos that I would be getting a follow up email regarding the service and would be completing the survey. More
by Scottalleyesonme
Employees Worked With
Christian Santos
