Crown Lexus

Outstanding Service & painless purchase We brought our 2009 ES 350 in for service and Ali Shekeb was our service consultant. He was wonderful, helpful and very accommodating. After consider We brought our 2009 ES 350 in for service and Ali Shekeb was our service consultant. He was wonderful, helpful and very accommodating. After considering our options, we decided to get a new car. Ali was so helpful and put us in touch with Jennifer Villatoro. Jennifer was such a pleasure to work with, we had the best experience! She helped us narrow down exactly what vehicle we wanted. We ended up getting the 2019 Es 350 FSport model. Jennifer was very knowledgeable regarding all the different features for each model. She made the process actually enjoyable! She help us set up all our settings on the vehicle before we left the lot. We negotiated a great price that we were very happy with. I would definitely recommend Ali in service, Jennifer in internet management and Christopher Hickman in finance (he made all the contract signing quick and easy). We were so please with our experience at Crown Lexus. More

Thank you Crown Kevin my salesman made my experience quick and easy. I will recommend him as well as your dealership to anyone and I had to do all this by myself as a Kevin my salesman made my experience quick and easy. I will recommend him as well as your dealership to anyone and I had to do all this by myself as a single woman. Deal isbfair and honest More

First-Class Support We gave our must have features list of the new 2019 NX Hybrid to Kevin and he is able to deliver exactly what we have asked for. He is very knowledgea We gave our must have features list of the new 2019 NX Hybrid to Kevin and he is able to deliver exactly what we have asked for. He is very knowledgeable with exceptional service. We got this car with superb discount. Visit Kevin@Crown Lexus! Highly recommended! More

Integrity driven Service rep was accommodating, good follow up and follow through, alternative options provided, and honest. Of course, we all would like to pay l Service rep was accommodating, good follow up and follow through, alternative options provided, and honest. Of course, we all would like to pay less for our cars and servicing of those cars, but I believe that Crown Lexus is reasonable. More

Exceptional services I'm very pleased with the customer service experience I received from Crown Lexus. Tony Hang made me feel like a valued customer. The services were I'm very pleased with the customer service experience I received from Crown Lexus. Tony Hang made me feel like a valued customer. The services were above and beyond my expectation. Crown Lexus IS the place for auto and Tony Hang is the man of the year. More

IS 300 F SPORT Our Sales Person Greeted us in the parking lot, She was welcoming and friendly. It was a Fast and Easy process. Would definitely recommend Jennifer @ Our Sales Person Greeted us in the parking lot, She was welcoming and friendly. It was a Fast and Easy process. Would definitely recommend Jennifer @ Crown Lexus. More

GREAT EXPERIENCE SERVICE WAS GREAT AND FAST, I WOULD REALLY RECOMEND EVERYBODY TO VISIT LEXUS OF ONTARIO. THEY HAVE WONDERFUL PEOPLE AT ASERVICE ALL THE TIME, KE SERVICE WAS GREAT AND FAST, I WOULD REALLY RECOMEND EVERYBODY TO VISIT LEXUS OF ONTARIO. THEY HAVE WONDERFUL PEOPLE AT ASERVICE ALL THE TIME, KEEP IT UP...... More

Excellent Service Our sales Rep Kevin Chu was really great. He was extremely helpful and patient with the leading to own my new dream car. Kevin is knowledgeable of the Our sales Rep Kevin Chu was really great. He was extremely helpful and patient with the leading to own my new dream car. Kevin is knowledgeable of the Lexus cars. He was able to calm my fears about coming into a luxury car. I truly appreciated his knowledge and most importantly his patience. If it is your 1st time purchasing a Lexus, i recommend you go see Kevin. It was a great experience for me and my husband. I'll for ever be a Lexus owner. Thank you Kevin for everything. More

Bait 'n Switch.....disguised in Lexus brand Crown Lexus posted an ad online for a Lexus ES-350 with a great price.....ding ding ding.... I was negotiating for an 'Imaginary Car' that was no l Crown Lexus posted an ad online for a Lexus ES-350 with a great price.....ding ding ding.... I was negotiating for an 'Imaginary Car' that was no longer available. After a number of frustrating experience dealing with random used car lots, we will focus on looking for cars directly with a Lexus dealer. Sadly, Crown Lexus is no different !! Crown Lexus advertised for a 2015 Lexus ES-350 with a great price. Spoke with Felicia over the phone, VERIFIED that they had the car on the lot and still AVAILABLE. At the end of the day, I communicated to her that we will purchase the car and how to proceed with the purchase. She responded that she already left work and will continue in the morning to put a HOLD on a car. So I said ok...will talk in the morning. Lo and behold, the following day the car was sold. Our theory ----- 1. Felicia did not know what she was doing OR 2. Typical ad from a dealer.... LOW PRICE with CPO but the car was never available. So I texted Felicia to verify if the car was indeed sold....no answer. I called Crown Lexus to verify if the car was indeed sold.... it was but NO ONE can tell me when the car was sold.....hmmmmmm. Then they had the nerve to ask me if there was any other car I was interested.... here comes this used car lot ploy of switch and bait ??? Either way, Crown Lexus is no different than your run of the mill used car lot !!! Wasted 1 day of my life talking to these used car lot disguised as a Lexus dealer. Update: I am changing the rating I had give to this dealership. Felisha reached out to apologize for what happened and explained her side of this confusion. Though I might not agree with the confusion about the real status of the car, I likewise believed Felisha acted upon with the information that was available to her at the time. Specifically, the car showed up as available in the inventory. She used this to verify the availability of the vehicle when I inquired about this. Also, my intent for this review is for the dealer to improve a business practice I deemed as flawed. But I realized, the impact of this review also affected the Crown Lexus folks I worked with. Felisha was outstanding and professional in my dealings with her.I also want to shout out that Bryan was very professional and patient when I shared my displeasure. I do not want to give negative impact on Felisha and Bryan as this will be unfair. More