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Crown Lexus
Ontario, CA
773 Reviews
At Crown Lexus in Ontario, CA, we have years of experience in treating drivers from Rancho Cucamonga, San Bernardino and all over the Inland Empire with truly top-of-the-line Lexus sales, service and financing. Our Lexus dealership takes pride in our varied inventory, pride in our long-tenured, experienced staff and pride in the reputations we've earned as a customer-focused establishment. Take your business to Crown Lexus to be treated with the respect you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 773 reviews
March 13, 2020
Initial Service I went in for the first service for my UX and was very happy with the service and personnel. I was greeted upon arrival and they took my car right in I went in for the first service for my UX and was very happy with the service and personnel. I was greeted upon arrival and they took my car right in. I had my car back in less time than they had estimated. Overall I was very happy. More
by Happy Customer
Employees Worked With
Alex Santana
February 20, 2020
Buying a car from Crown Lexus was very smooth and no haggle and very straight forward. Our Sales person Michelle was so pleasant to work with. Highly recommend it. haggle and very straight forward. Our Sales person Michelle was so pleasant to work with. Highly recommend it. More
by Haelim
Employees Worked With
Michelle Gatchalian
February 20, 2020
I found Crown Lexus employees very friendly and eager to help in any way The salesman, Abel Escobedo was patient, and courteous , and accommodating to me. help in any way The salesman, Abel Escobedo was patient, and courteous , and accommodating to me. More
by Eightevey
Employees Worked With
Brett Moore. 5 stars, Andrew Anzoátegui, Abel Escobedo
February 16, 2020
Undeniably Outstanding Service is always thought as the forefront of a Car maintenance but for myself it was the Service Advisor who made it happen. That's why I relied hea Service is always thought as the forefront of a Car maintenance but for myself it was the Service Advisor who made it happen. That's why I relied heavily with the advise and guidance of the only person that gathered the information and incorporate with the task for the mechanic to follow. I always asked for Tony Hang whenever I needed something done to my Lexus. More
by TonyP
Employees Worked With
Tony Hang
February 05, 2020
Purchased my RX350 F sport here. Jennifer was great and gave me a reasonable price. Recommend speaking to her if you are looking to purchase a vehicle. gave me a reasonable price. Recommend speaking to her if you are looking to purchase a vehicle. More
by llkhmeraznfoo
Employees Worked With
Jennifer Villatoro
February 03, 2020
Service Appointment The 25,000 mile service was completed in a timely manner. Helen the service advisor was extremely professional. I would highly recommend Crown Lexus t The 25,000 mile service was completed in a timely manner. Helen the service advisor was extremely professional. I would highly recommend Crown Lexus to anyone in the market for a new vehicle.. More
by dmorris581
Employees Worked With
Helen Kassel
January 24, 2020
service The staff we came in contact with were professional and courteous. We enjoy the fresh coffee and donuts. And at the end of our visit our vehicle is The staff we came in contact with were professional and courteous. We enjoy the fresh coffee and donuts. And at the end of our visit our vehicle is returned serviced and sparkling clean. More
by crfulker1
Employees Worked With
Tony Hang
January 15, 2020
Not happy! Service prices increased significantly. My Not happy! Service prices increased significantly. My issue is the detailing of my vehicle, which was note done well and a waste of my money! Not happy! Service prices increased significantly. My issue is the detailing of my vehicle, which was note done well and a waste of my money! It was my wish to have you all detail my car since it was there being serviced as well as to save me time. I truly I hadn’t! You guys use to do such good work, but not this time. I was supposed to bring it back, but I have A busy schedule and I travel a lot. I don’t drive my Lexus much, but each I do it makes me made I wasted my money...hence this feedback. Not a happy customer:( More
by Crysdext
Employees Worked With
Keith Marshall
January 14, 2020
I took my car in for maintenance today. I was quoted 1-50 hrs wait time. i was pleasantly surprised when he told me my car was ready after less than an hour. My car was nice and clean and ready early. Thank hrs wait time. i was pleasantly surprised when he told me my car was ready after less than an hour. My car was nice and clean and ready early. Thank you for respecting my time. More
by Bonnie Dedeaux
Employees Worked With
Christian Santos
January 10, 2020
Great customer service My wife and I only visited Crown Lexus just to look at the UX 200. We were actually looking at another vehicle and we wanted to do a comparison. Kevin My wife and I only visited Crown Lexus just to look at the UX 200. We were actually looking at another vehicle and we wanted to do a comparison. Kevin Chu was very professional and did not pressure us to buy the vehicle. He spent a good amount of time to go over the features of the car. Even after we test drove the car he didn’t pressure us to buy. He only asked how he could sell us the car. We made an offer and he was able to match it and give us a good rate. I would highly recommend Crown Lexus if you’re looking for a Lexus. More
by GS 4915
Employees Worked With
Kevin Chu
