Crown Lexus

I am impressed with the customer service I received from Crown Lexus team. I will recommend this dealership to others. Crown Lexus team. I will recommend this dealership to others. More

It was pleasure doing business with this dealership. Salesman was very knowledgeable cooperative. He was taking his time to listen our requirements and showing different cars per our needs.. Salesman was very knowledgeable cooperative. He was taking his time to listen our requirements and showing different cars per our needs.. More

Ray is the best. Great dealer to work with. Will be buying all cars with him. Great dealer to work with. Will be buying all cars with him. More

WORST CUSTOMER SERVICE! I purchased a certified pre owned vehicle from out of state. As soon as I signed papers it’s as if I didn’t exist. They shipped vehicle to me and as I purchased a certified pre owned vehicle from out of state. As soon as I signed papers it’s as if I didn’t exist. They shipped vehicle to me and asked for me to call once I received. I called and was told they were busy and would call me back. No call back all day. The following day I called back and was told sales rep was not working that day. I asked to speak to a manager because I noticed that the certified pre owned vehicle, that I was promised in mint condition, had some alignment issues. I left a message for manager since I was told they weren’t available. Waited all day for a call back never received one. Then call again the following day and ask for the sales rep that sold me the car to please have manager call me back to address the alignment issues with the vehicle. Received no call back instead, a text, telling me they could not help and that I should try calling again and ask for a manager which I replied. “ I have attempted to reach out several times regarding the alignment issue with my recently purchased vehicle. As a valued customer, I was assured that the car was in impeccable condition with no defects, especially considering it is a certified pre-owned vehicle that should have passed all necessary inspections. However, the fact that upon transport, the alignment was compromised raises concerns about the level of responsibility and care taken during the process. It is disconcerting to learn that there is hesitation in rectifying this issue at a Sister company due to possible negligence of the transport personnel. I trust that as a reputable establishment, ensuring the accuracy and quality of the vehicles should be a top priority. I kindly urge for your assistance in addressing and resolving this matter promptly. Have your manager call me please. “ RESPONSE: “ Her Name is Camie call her best thing it's hard to have then call you when they're running around. Trust me I tried already” UNREAL. Never received a call, follow up, or anything. As soon as they received there money they were ZERO help! If I could have returned the vehicle I would have. They refuse to call or service the alignment on the vehicle that either wasn’t aligned properly from transport or was damaged during transport. I was told I could drive 3 hours away to another dealership and they would look at it. Regardless I DO NOT RECOMMEND purchasing a vehicle from Crown Lexus!! They give car sales people a bad name! More

Alinda was very accommodating and pleasant to work with. She was always open to answer and clarify on the many questions we had She was always open to answer and clarify on the many questions we had More

Oscar was a wonderful to work with. He was a good listener, and respectful of our time. I would recommend Oscar and his service's to anyone looking to purchase a Lexus. He was a good listener, and respectful of our time. I would recommend Oscar and his service's to anyone looking to purchase a Lexus. More

Tonya and Jackie is the reason why we would come back and will refer others to them! They go above and beyond expectations and service! They found our car and drove it to get it to us as soon as possible! T will refer others to them! They go above and beyond expectations and service! They found our car and drove it to get it to us as soon as possible! This vehicle combination is hard to find and notorious for lack of availability. But they found it! More

Ricardo Luna was a pleasure to work with on my RX 350 purchase journey! It took me about 2 weeks to finally commit to the purchase, and he provided OUTSTANDING customer service the whole time. I recommen purchase journey! It took me about 2 weeks to finally commit to the purchase, and he provided OUTSTANDING customer service the whole time. I recommend him to anyone looking and needing assistance on their car purchase! More

Sales Mgr Tonya was awesome thank you for the good service and ease of purchases.i definitely will recommend Crown Lexus service and ease of purchases.i definitely will recommend Crown Lexus More

Daniel Macias made the purchase experience very easy. Vincent, F&I Manager, made it pain and hassle free. I'll be recommending Crown Lexus to all my family and friends. Vincent, F&I Manager, made it pain and hassle free. I'll be recommending Crown Lexus to all my family and friends. More