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Crown Lexus
Ontario, CA
801 Reviews
At Crown Lexus in Ontario, CA, we have years of experience in treating drivers from Rancho Cucamonga, San Bernardino and all over the Inland Empire with truly top-of-the-line Lexus sales, service and financing. Our Lexus dealership takes pride in our varied inventory, pride in our long-tenured, experienced staff and pride in the reputations we've earned as a customer-focused establishment. Take your business to Crown Lexus to be treated with the respect you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 801 reviews
July 31, 2014
No Pressure and Great buying experience. It was time to trade my 2012 Jeep Wrangler unlimited. Enjoyed my Jeep, but it was just too difficult for older parents to get in and out of. Been eyei It was time to trade my 2012 Jeep Wrangler unlimited. Enjoyed my Jeep, but it was just too difficult for older parents to get in and out of. Been eyeing the 2014 Lexus IS 250. I went through CarsDirect.com and they did all of the work finding a dealer and finalizing financing and finding the car for me. Great experience with them! Got a call from Jim Martin at Crown Lexus, that he would be picking up my car from another dealer( the Matador Red wasn't on CL lot) and I would be able to pick it up Sat. or Sunday. I said either day would work. He was able to pick it up and drive it back to Crown Lexus Saturday and called me Saturday afternoon to let me know they would have the car cleaned and ready to go Sunday morning. We set our meet time for 9:30 am. I got there a half hour early and Jim was on his way still. Not a problem since it was my fault being early ( I was excited and wanted to be there!). The sales associates were helpful as soon as I arrived and offered free bottled water or coffee. Jim was so helpful and let me know what to expect and asked me what I knew about the IS 250. We went on a test drive and he went over the various tech stuff to familiarize me with it all. We finalized paperwork and then I went over to Paul Olson in Finance who was also top notch. Didn't try to up sell the extras that most dealerships try to get you to buy. He just let me know my options and moved on once I didn't show interest. Crown Lexus isn't the closest Lexus dealer to me though I wish it were after dealing with and having a positive experience. Thank you Jim, Paul and Crown Lexus! More
by Kanoa07
Employees Worked With
Jim Martin and Paul Olson
July 28, 2014
Excellent! Jeff went above and beyond to completely correct the problem with my car. Everyone was friendly and helpful. I am completely satisfied with the servic Jeff went above and beyond to completely correct the problem with my car. Everyone was friendly and helpful. I am completely satisfied with the service and happy that Lexus stands behind the excellence of their cars. More
by jmd5
Employees Worked With
Jeff Erskine
May 07, 2014
Buying my new Lexus ES 350 I emailed Francis Chen and he immediately responded. We discussed what I was looking for and he was able to locate the color I wanted within a day. H I emailed Francis Chen and he immediately responded. We discussed what I was looking for and he was able to locate the color I wanted within a day. He was very friendly and knowledgable about my car. He went over all the features and answered all my questions. I drove off a very happy and satisfied customer . More
by Shebaf
Employees Worked With
Francis Chen
March 05, 2014
Did not have a courtesy as I had requested for my appointment, I waited a few days because they did not have a vehicle available and they said they would 3 days later so that is when I scheduled my a appointment, I waited a few days because they did not have a vehicle available and they said they would 3 days later so that is when I scheduled my appointment. I get there and they do not have a courtesy car, even though I received an email stating I requested one, I had to have a shuttle drop me off at work after several stops, no different than a basic car dealership would do, might as well downgrade for this type of service, so ridiculous More
by vcprincess114
Employees Worked With
dont remember
December 25, 2013
Jeff was very efficient and courteous. He answered all my questions. Service lounge was clean and I enjoyed the crispy cream donuts and hot coffee. questions. Service lounge was clean and I enjoyed the crispy cream donuts and hot coffee. More
by wookyungbae
Employees Worked With
Jeff Erskine
October 27, 2013
We came in a couple of months ago to look at the RX350, we got an offer of $460 per month including tax for a $49,000 car (a 2013 model), we had to sell our current car and when it happened we went back to we got an offer of $460 per month including tax for a $49,000 car (a 2013 model), we had to sell our current car and when it happened we went back to find out that the price has gone to $620 per month! We asked for the manager Paul, which helped us the first time and they sent "Ray" (obviously not his real name...) which was VERY rude. He was offensive from the get go and thought he knew better all the time with sentences like "I do this all the time" and so on.. All in all, regardless of the price disagreement which is acceptable, you DO NOT let a customer leave like he did, I sold cars and you can't treat customers like that, whatever brand you may be selling, let alone Lexus which tries to be a luxury brand. You will never have that happen with Mercedes or BMW. Do yourselves a favor, if you must go to Crown Lexus, stay away from "Ray". More
by mexon
Employees Worked With
Ray
July 12, 2013
Great service, My car was promised on time , Angela Costello great addition to Crown Lexus went above and beyond to make sure my car was done .Very pleasant to work with great personality and great Costello great addition to Crown Lexus went above and beyond to make sure my car was done .Very pleasant to work with great personality and great smile will recommend . Thanks More
by donramos50
Employees Worked With
Angela Costello
June 18, 2013
Unfortunately, the service at Crown Lexus for the past 3 occasions has been less than satisfactory and discredits the Elite Status dealership currently enjoys. On 14June13. I had cgone to the dealership fo occasions has been less than satisfactory and discredits the Elite Status dealership currently enjoys. On 14June13. I had cgone to the dealership for some warranty related issues; I had given details of the problem to the intake person. Fifteen inutes later the Service Advisor calls me and tells me that my car was due for lube oil service, I still have the invoice with me. I told him that I came for an warranty issue bit he insisted it was lube service. I told the Service Advisor that the vehicle was serviced by them on 8 May 2013 for oil change. It is amazing that nobody even bothered to check that I was in the facility precisely for this service 3 weeks back. Apparently doing due diligence and checking records is not one of the services Crown Lexus provides. Also the records for this visit for 14June have been incorrectly entered, no general repairs were made, the tire pressures were not checked and no quality inspection was made. I have requested the dealership to correct the records. More
by ES3502011
Employees Worked With
Service Advisor
April 01, 2013
Great friendly service. Easy to reach and schedule appointments for service. Quick for oil changes when waiting. When I got a major service I got a great loaner hybrid :) appointments for service. Quick for oil changes when waiting. When I got a major service I got a great loaner hybrid :) More
by Amy Garrett
Employees Worked With
Tom Ryan
March 22, 2013
My IS250 was in for 3 recalls. Tom Ryan kept me informed and I was given a new CT200h to drive for a week. I continue to be very happy with Crown Lexus and their service department. Thank you Tom! and I was given a new CT200h to drive for a week. I continue to be very happy with Crown Lexus and their service department. Thank you Tom! More
by rmck91
Employees Worked With
Tom Ryan
