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Crown MINI of Richmond

Richmond, VA

Overview
Reviews
Vehicles
4.8
152 Reviews
Call Dealership (804) 207-8385
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8712 W Broad St

Richmond, VA

23294

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buying experience paperwork Dzianis Justin

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Showing 152 reviews

August 06, 2024

Steve, a service administrator was very accommodating in explaining everything upon arrival. Maintenance did not take an excessive amount of time. Communication was exceptional between Steve and me the cust More

by Dutchman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stankiewicz
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August 05, 2024

My service rep Mike has been a pleasure to work with. He is very straightforward and honest. Much appreciated! More

by mjbatta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stevens
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August 05, 2024

Great sales experience BUT after almost two months dealership still hasn’t processed my car registration! Problem has finally been corrected. More

by MKCASTILLO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Parker, Dzianis Barysevich
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Aug 10, 2024 -

Crown MINI of Richmond responded

Hi, I apologize for the delay in processing your car registration. This should have been handled promptly, and I understand your frustration. Please contact me directly so I can resolve this issue as quickly as possible. Joe Amra, General Manager, (804) 346-0833

Aug 12, 2024 -

MKCASTILLO responded

Thank you for jumping on this. I just learned today that CT DMV has finally confirmed registration of my vehicle. I still haven't received my registration from them, but I am much relieved to know that the car is now registered to me in CT. It is my understanding that you use a third party to handle out of state registrations, as well as the fact that there was a recent hack of dealership systems, so I suspect that both may have contributed to the delay. As initially noted, all interactions with the salesman and sales manager were most satisfactory. As a suggestion, this experience may have been less frustrating if sales were given updates on the status of the registration. They were as frustrated as I was!

Aug 12, 2024 -

MKCASTILLO responded

Thank you for jumping on this. I just learned today that CT DMV has finally confirmed registration of my vehicle. I still haven't received my registration from them, but I am much relieved to know that the car is now registered to me in CT. It is my understanding that you use a third party to handle out of state registrations, as well as the fact that there was a recent hack of dealership systems, so I suspect that both may have contributed to the delay. As initially noted, all interactions with the salesman and sales manager were most satisfactory. As a suggestion, this experience may have been less frustrating if sales were given updates on the status of the registration. They were as frustrated as I was!

August 05, 2024

Always great service and very prompt. I enjoy the free cleaning of my vehicle when I get it back. More

by mkprice01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stankiewicz
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July 29, 2024

Mini Crown service department did a great job. They did lose one of my vowel stem covers but replaced them with new ones. More

by rgantt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stankiewicz
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July 22, 2024

I have had 7 Mini Coopers--all from Crown Mini. They are amazing!!I appreciate Dzanis and Justin! More

by nleephd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Dzianis Barysevich
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July 20, 2024

The process was great. Dzianis who was my salesman was very professional and accommodating. My transaction was seamless. Love my new mini. More

by szerenyikv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dzianis Barysevich
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July 20, 2024

The salesman and manager were helpful, very responsive, and courteous. The interior of dealership was clean and comfortable. More

by 2Hobbits
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Gardner
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June 19, 2024

Great group of individuals. Willing to make sure you get the vehicle you want vs trying to entice you to selecting what may be available on the lot. More

by Gnhj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dzianis Barysevich
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June 18, 2024

Took their time with helping me purchase my car. Glad I came to crown bmw More

by wcarey89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob, Justin
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