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Crown MINI of Richmond

Richmond, VA

Overview
Reviews
Vehicles
4.8
157 Reviews
Call Dealership (804) 207-8385
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8712 W Broad St

Richmond, VA

23294

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buying experience paperwork Dzianis Justin

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Showing 157 reviews

September 12, 2024

The staff we worked with (Steve in service & Kevin in parts) were absolutely the greatest. After the drive from Lynchburg (with NO AC +90’sF) they were a breath of fresh air. I am picky about who works More

by pjh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Haynes, Steve Stankiewicz
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August 27, 2024

Trayvon's customer service skills are superb. He is an asset to any organization. Highly recommended. More

by dknight23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trayvon
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August 26, 2024

Crown Mini is unusually attentive to its clients, they are just the best people and are totally trustworthy. More

by Betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stankiewicz
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August 25, 2024

Always easy and a pleasure to work with the staff. Never had any complaints. They are courteous, respectful, and just nice people. Upfront with pricing. We worked with Mr. Gardner from the moment More

by shelaghant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stankiewicz
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August 06, 2024

Chris was excellent. Went above and beyond. We would recommend anyone to this store and to see Chris! More

by chasitychurch26
Sales Price Transparency
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Rukas
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August 06, 2024

Steve, a service administrator was very accommodating in explaining everything upon arrival. Maintenance did not take an excessive amount of time. Communication was exceptional between Steve and me the cust More

by Dutchman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stankiewicz
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August 05, 2024

My service rep Mike has been a pleasure to work with. He is very straightforward and honest. Much appreciated! More

by mjbatta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stevens
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August 05, 2024

Great sales experience BUT after almost two months dealership still hasn’t processed my car registration! Problem has finally been corrected. More

by MKCASTILLO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Parker, Dzianis Barysevich
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Aug 10, 2024 -

Crown MINI of Richmond responded

Hi, I apologize for the delay in processing your car registration. This should have been handled promptly, and I understand your frustration. Please contact me directly so I can resolve this issue as quickly as possible. Joe Amra, General Manager, (804) 346-0833

Aug 12, 2024 -

MKCASTILLO responded

Thank you for jumping on this. I just learned today that CT DMV has finally confirmed registration of my vehicle. I still haven't received my registration from them, but I am much relieved to know that the car is now registered to me in CT. It is my understanding that you use a third party to handle out of state registrations, as well as the fact that there was a recent hack of dealership systems, so I suspect that both may have contributed to the delay. As initially noted, all interactions with the salesman and sales manager were most satisfactory. As a suggestion, this experience may have been less frustrating if sales were given updates on the status of the registration. They were as frustrated as I was!

Aug 12, 2024 -

MKCASTILLO responded

Thank you for jumping on this. I just learned today that CT DMV has finally confirmed registration of my vehicle. I still haven't received my registration from them, but I am much relieved to know that the car is now registered to me in CT. It is my understanding that you use a third party to handle out of state registrations, as well as the fact that there was a recent hack of dealership systems, so I suspect that both may have contributed to the delay. As initially noted, all interactions with the salesman and sales manager were most satisfactory. As a suggestion, this experience may have been less frustrating if sales were given updates on the status of the registration. They were as frustrated as I was!

August 05, 2024

Always great service and very prompt. I enjoy the free cleaning of my vehicle when I get it back. More

by mkprice01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stankiewicz
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July 29, 2024

Mini Crown service department did a great job. They did lose one of my vowel stem covers but replaced them with new ones. More

by rgantt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Stankiewicz
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