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Crown MINI of Richmond

Richmond, VA

4.8
154 Reviews

8712 W Broad St

Richmond, VA

23294

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Showing 154 reviews

March 31, 2025

The staff were professional, helpful, and knowledgeable. They went above and beyond to assist you. More

by Steven.Valentin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Spaniol Jr, Steve Stankiewicz, Charles Armstrong, James Williams
May 01, 2025 -

Crown MINI of Richmond responded

Hi Steven.Valentin1, thanks so much for rating us so high! Be safe on the road!

March 30, 2025

We went to three dealers and Crown Mini of Richmond went out of their way to get me the car I was looking to buy. i would definitely recognize Crown Mini. More

by Uhum26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dzianis Barysevich
May 01, 2025 -

Crown MINI of Richmond responded

Thanks for the great rating! We are always happy to help!

March 27, 2025

I recently took my 2009 Mini to Crown Mini of Richmond for a recall service, and I couldn’t be more pleased with the experience. From start to finish, the team was friendly, professional, and accommodatin More

by FastGTP05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Spaniol Jr, Steve Stankiewicz
May 01, 2025 -

Crown MINI of Richmond responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

March 24, 2025

Our Mini has been a fantastic car, and this dealership has always exceeded our expectations!! More

by Dogsaplenty1624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trayvon, Steve Stankiewicz
May 01, 2025 -

Crown MINI of Richmond responded

Hi, we are delighted to see this rating! Have a great day!

February 24, 2025

Worst experience I have ever had from a car dealership. . Crown Mini completely mishandled what should have been the simplest task for a car dealership. Simply order a new set of tags for a newly leased ca More

by gary7683
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Parker, Jacob Shively, Tammy Payne
Mar 01, 2025 -

Crown MINI of Richmond responded

I understand your frustration and apologize for the inconvenience. This situation should have been handled more efficiently. I’d like to discuss this further and see how we can make things right. Please contact me directly. Ric Vitek, General Manager, (804) 346-0833.

February 23, 2025

This was our first Mini Cooper. Akash and Justin were friendly and helpful. Akash spent time describing and showing us everything we wanted to know about the various models in the M More

by Mitzipkoko
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Akash and Justin
February 20, 2025

Excellent service we have two mini coopers been along time customer of crown. I was in the automotive business for 30 years with dealerships, and Courtney is an absolute great service Director More

by Youngfamily44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney , Steve Stankiewicz
February 03, 2025

Works with you and your needs. Found them knowledgeable and attentive to helping you get what you want. More

by Milesm283
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deonte Levi
January 31, 2025

I went in with 2 specific cars in mind, and Mr. James Gardner very professionally assisted me with no pressure, no up-sell. Although I was expecting only a test drive because of time constraints, M More

by 412allen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trayvon in Service Department - good communication and updates, James Gardner
January 20, 2025

Drove from Virginia Beach to Richmond and the transaction went very well. Would recommend this dealership More

by Jj
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dzianis Barysevich
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