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Crown Mercedes-Benz Dublin

Dublin, OH

4.7
2,254 Reviews

6500 Perimeter Loop

Dublin, OH

43017

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2,254 Reviews of Crown Mercedes-Benz Dublin

June 27, 2020

Just purchased a new C43, Stephen Revard helped the whole way with finding the exact car I wanted, making a dealer trade, & getting the car here in a timely manner. I would definitely recommend anyone lookin More

by jpmoore
Recommend Dealer
Yes
Employees Worked With
Stephen Revard
Jul 06, 2020 -

Crown Mercedes-Benz Dublin responded

Congratulations on your new Mercedes-Benz C43! We are overjoyed that Stephen could be of great assistance to you and get you into exactly the vehicle you had in mind! He will be proud to have earned your kind recommendation, and we wish you the safest of travels- on behalf of him and the entire team!

June 26, 2020

Jeremy was very kind and willing to find a car to my liking. He found the one I wanted at a port and had it delivered to me. Anytime I had any questions, he would quickly reply back. I love my car very More

by Chiao Chung
Recommend Dealer
Yes
Employees Worked With
Jeremy Ellis
June 24, 2020

Todd Johnson does an excellent job in managing my cars. Now that I own 3 Mercedes, he helps me manage the maintenance on each. He focuses on delivering the quality that I would expect from a Mercedes dea More

by Michael Petrecca
Recommend Dealer
Yes
Employees Worked With
Todd Johnson
June 20, 2020

Courtesy, efficiency, experience, attention to details. I'd like to give my compliments to the Service Department at Crown, and particularly to Todd Johnson, who is, as usual, highly professional, knowledge More

by Leo Liderman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Johnson
June 20, 2020

I just purchased MBZ S550 from Crown Eurocars and Stephen Revard was extremely helpful Everyone at dealership was very friendly and professional. I highly recommend Stephen Reward at Crown Eurocars of Dubli More

by Zohaib Naqvi
Recommend Dealer
Yes
Employees Worked With
Stephen Revard, Craig Brooks
Jun 23, 2020 -

Crown Mercedes-Benz Dublin responded

Zohaib, Congratulations on your new Mercedes-Benz S550! We are so glad that we had the opportunity to work with you, and that Stephen could provide you with remarkable assistance throughout your visit! We appreciate you leaving him this kind recommendation, and we wish you the safest of travels in your new ride!

June 10, 2020

Extremely professional salesman, very honest and transparent. There was no attempt to pressure me into buying the car I was looking at. Crown Eurocars of Dublin made my first car buying experience a More

by Dylan
Recommend Dealer
Yes
Employees Worked With
Bill Stevenson, Bill Tippie
Jun 23, 2020 -

Crown Mercedes-Benz Dublin responded

Dylan, Congratulations on your new vehicle! We are honored to have been able to assist you with this special purchase, and we are thrilled that we could make it a seamless experience! Providing thorough and pressure-free service is so important to us. Please drive safely, and do not hesitate to give us a call if there is ever anything more that our team may help you with!

June 08, 2020

Made a recall appointment 4 weeks ahead of time. Took the day off work and drove 1.5 hours to drop car off. 2 hours later I'm notified they didn't order all the parts and they need my car for 4 more days. Th More

by Quick63
Recommend Dealer
No
Employees Worked With
Michael Lyons
Jun 10, 2020 -

Crown Mercedes-Benz Dublin responded

Tom, While we appreciate your multiple reviews, we feel that your account of the events is entirely misleading. You have a very rare 2009 AMG C63 with an airbag recall. In this particular case an additional component beyond the airbags was needed, a knee bolster which was not a ‘known required part’. We had all the air bags, but we cannot perform an incomplete safety recall. From a logistical standpoint, we could have provided a 2020 Mercedes-Benz loaner vehicle, and could have picked it up and delivered it to you, although you did not want to hear it and stated that it was not satisfactory. Sincerely, Marc Wigler President & General Manager Crown Automotive Group of Dublin

Jun 10, 2020 -

Quick63 responded

As stated, you had my Vin number which shows EXACTLY what car it is. If everyone there knew how to do their job the parts would have been there. I have worked in the automotive dealership industry for 20 years, I know how things should be done. NEVER did anyone offer me a Mercedes loaner to correct the situation. My account of the events is near exact except I left out the fact that you tried to cancel my appointment 2 hours before because a service writer called off work. Again, unacceptable.

June 07, 2020

Always do requested service plus anticipate any issues These guys always do exactly what is asked, always recommend what may be needed in the near future, and always check with MBUSA for updates. More

by dschirtzinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Wood, Seth Kinniard, David Kohler
Jun 23, 2020 -

Crown Mercedes-Benz Dublin responded

Thank you so much for your excellent review! Providing top-quality service is so important to us, and we are pleased that we could consistently get your automotive needs thoroughly resolved! Your safety is our utmost priority, and we hope to continue serving you and your automotive needs for years to come!

June 02, 2020

I came in to the dealership after initially being poached by Easton Mercedes. I decided to go with Crown because Bill was able to provid more value add ons for the model I was looking for at the same price.. More

by Syed
Recommend Dealer
Yes
Employees Worked With
Bill Stevenson
Jun 05, 2020 -

Crown Mercedes-Benz Dublin responded

Syed, Congratulations on your new vehicle! We are overjoyed that your vehicle search led you to our dealership, and we are thrilled that Bill could make your visit an all-around success! Your satisfaction is of the utmost importance to us, and we can't wait for you to enjoy your new ride!

June 01, 2020

Crown Mercedes The dealership is conveniently located . They provided a comfortable environment during the COVID crisis. Excellent overall experience. Thank you, B More

by riprepulski
Recommend Dealer
Yes
Employees Worked With
Bill Stevenson
Jun 05, 2020 -

Crown Mercedes-Benz Dublin responded

Thank you so much for your 5-star review and recommendation! The safety of our customers and staff is our utmost priority, and we are pleased that we could make you feel at ease throughout your visit! Please stay safe, and do not hesitate to give us a call if there is ever anything more that we may help you with in the future!

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