Crown Mitsubishi of Washington

They were good people to work with! Lexi did an awesome job with helping me to get the truck i wanted. Lexi did an awesome job with helping me to get the truck i wanted. More

They went over and above. The people were very friendly. Did every thing they could to make a deal The people were very friendly. Did every thing they could to make a deal More

Very profesional and working team make the deal smoother and more than I expected, Madison has de a great job altogether with manager and finance team z overall a great experience. and more than I expected, Madison has de a great job altogether with manager and finance team z overall a great experience. More

I was very pleased with the outstanding deal I got, and how helpful they were in every step of the process I couldn’t be more pleased. how helpful they were in every step of the process I couldn’t be more pleased. More

Id like to first state the sales aspect of this was great. Luke did an amazing job no complaints from him. I purchased a new vehicle from Crown Mitsubishi and noticed a deep scratch on the hood. W great. Luke did an amazing job no complaints from him. I purchased a new vehicle from Crown Mitsubishi and noticed a deep scratch on the hood. While the dealership initially agreed to take responsibility and repair the damage, the entire process since then has been a masterclass in poor customer service and misrepresentation. On June 23, Financial Manager Kenny Burnley explicitly stated to me that a third-party outside paint specialist ("Mike") would be brought in to handle the repair properly while the vehicle was in for a separate electrical service. As their in house detailer was unable to get buff out scratch without causing swirls. On July 23, I was contacted and told the vehicle was ready and the issue was fully resolved. However, upon inspection, the scratch was completely untouched by a outside paint tech and remained. Bill the sales manager even agreed it was not acceptable. When I pressed for answers, the management changed their story. They admitted that only their in-house detailer had worked on it, completely contradicting their previous statements. They then claimed their outside technician was on vacation until Monday and promised an update. It has now been a full week since that deadline. I have sent multiple follow-up emails requesting a clear answer on who actually touched my car, scheduling availability, and the official service/warranty logs for my records. The dealership management has completely ignored my communications and stopped responding entirely as of 8/3. Crown Mitsubishi is eager to close a sale, but they do not honor their post-sale agreements, they provide conflicting information to customers, and they completely vanish when held accountable. A week is more than enough time for any reputable business to pick up and make one phone call to determine availability. I am currently escalating this matter to Mitsubishi Corporate. Get every single promise in writing before you drive off the lot. More

Everyone was very friendly. I would just advise to listen to someone when they are talking. I mean really listen to their wants! I would just advise to listen to someone when they are talking. I mean really listen to their wants! More

The service department had me in and out in little of no time. The guy who greeted me was friendly and professional time. The guy who greeted me was friendly and professional More

We were treated very well and the process to purchase the car was quick and efficient. Highly recommend. car was quick and efficient. Highly recommend. More

Everyone was very friendly. Madison did everything possible to make sure I was satisfied and understood everything. Bill explained things very thoroughly. Madison did everything possible to make sure I was satisfied and understood everything. Bill explained things very thoroughly. More