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Crown Nissan Greenville - Service Center

3.7

28 Lifetime Service Reviews

2712 Laurens Road, Greenville, South Carolina 29607

28 Reviews of Crown Nissan Greenville - Service Center

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December 25, 2017

"2nd time shame on them and me"

- Monie19

This is my 2nd time going to crown Nissan for the same problem and still nothing fixed or done about it so now my car runs worser than it did before 1st off I was led to believe I was gonna get a free gift for Christmas and come to find out their out so I feel like they just wanted you to spend money so now my Christmas is messed up and my Christmas spirit is gone. On the website you can tell them what's wrong with your car and I've told them twice about my transmission and a noise coming from my hood when I drive but totally ignored that and told me about the recommendations for my car so ways to spend money but not even looking for the customer problems your loosing me as a customer because I was dealing with a white guy then got brushed off on a blk guy you guys arent organized and my car is worse I guess there's an upside since last time I waited 4 hours jus to get an oil change and this time I was out by 10 something my email is daballkid@gmail.com I'm very unhappy

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Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Gerald McRee
Dec 27, 2017 -

Crown Nissan Greenville responded

Thank you for your review. I apologize for any unhappiness you experience and that you felt you weren’t listened to. I would like to speak with you and hopefully restore your faith in us. Please contact me at your convenience. Marty Edwards, General Manager, 864-469-0172

May 28, 2017

"Excellent Service"

- Eleanor Perkins

I brought my car for repair to Crown Nissan because I know and trust Jeff Cole, who works as a service technician for them. Bringing my car in for repair is an inconvenience, but the people at Crown Nissan made it a pleasant experience and I feel good about bringing my car to them in the future. I would like to also mention Tony Mastrolillo, who was the first person I spoke with when I dropped off my car and who coordinated the process for me. He was professional and courteous and I felt well taken care of. I got his card so I could request him in the future.

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Recommend Dealer
Yes
Employees Worked With
Jeff Cole
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tony Mastrolillo
May 16, 2017

"Jim Bancome"

- njz@bellsouth.net

I have been working with Jim Bancome for years at Crown. He is very professional and knowledgeable. He goes out of his way to support me as a customer. If I am at Crown, or away, he always gets back to me in a timely manner with answers to all my questions by phone or email.

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Recommend Dealer
Yes
Employees Worked With
Jim Bancone
May 16, 2017 -

Crown Nissan Greenville responded

Thank you for your positive review of Crown Nissan of Greenville. I am happy to hear that Jim is professional and goes out of his way. If there is anything we can do for you in the future, please let us know. Gerald McRee, General Manager

May 06, 2017

"My experience was so wonderful and it's good to know that p."

- Lagaya6

My experience was so wonderful because I felt really special. It's really hard to find a dealership that have generous and caring people. They are honest mechanics that tell you was really going on with your vehicle. My overall experience was so amazing.

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Recommend Dealer
Yes
Employees Worked With
James Whiteside
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 10, 2017 -

Crown Nissan Greenville responded

Thank you for your review and we appreciate your feedback. We here at Crown Nissan of Greenville take pride in providing an honest and knowledgable experience to keep our clients in the know of their vehical. I am pleased that James was able to assist you with a great overall experience. Please feel free to contact us if you have any additional questions. Gerald McRee, General Manager

May 05, 2017

"Excellent Service Advisor "

- Dektaloco4

I have been a Crown Nissan Gvl customer for over 10 years. Thanks to my service advisor, James Whiteside, my 2007 Nissan Murano (with 191K miles) runs like a new car! James is a trusted source & has demonstrated his care & concern for the safety of his customers. It is because of his level of professionalism & service to his customers, I am committed to the Nissan brand.

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Recommend Dealer
Yes
Employees Worked With
James Whiteside
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 10, 2017 -

Crown Nissan Greenville responded

Thank you for posting your review and we appreciate your loyalty. I am pleased to hear that your 2007 Nissan Murano is running like it is brand new with the help from James here at Crown Nissan of Greenville. Please feel free to contact us if you have any additional questions. Gerald McRee, General Manager

May 05, 2017

"Scheduled Service PM on our Murano"

- ichunt

Crown Nissan has provided my family with the ultimate in customer service. We have owned numerous Nissans and will buy more in the future. James Whiteside as been professional, courteous and very helpful. We make is a point to ask for him because of his honesty in assessing issues we might have with our vehicle.

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Recommend Dealer
Yes
Employees Worked With
James Whiteside
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 05, 2017 -

Crown Nissan Greenville responded

Thank you for leaving a positive review of Crown Nissan of Greenville. Customer service is paramount, so I am happy to hear that James is professional and courteous. We appreciate your business and if you need anything in the future, please make sure to let us know. Gerald McRee, General Manager

May 04, 2017

"Excellent Service and professional staff"

- William Holub

Jim Bancome is always a pleasure to deal with and assures you are satisfied with the teams efforts. A true professional and very knowledge. He is one of the best I have dealt with in the industry.

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Recommend Dealer
Yes
Employees Worked With
Jim Bancone
May 04, 2017

"5/3/17"

- Q.Brown

I went in to find the problem with my air conditioning and was satisfied . Mr. Whiteside also went above and beyond my expectations by inspecting the rest of my vehicle and vacuuming out my car. Overall, I was pleased with the service and his professional demeanor. He did not treat me any differently when I told him I wouldn't be able to afford the recommended work and was very understanding .

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Recommend Dealer
Yes
Employees Worked With
James Whiteside
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 04, 2017 -

Crown Nissan Greenville responded

Thank you for leaving a positive review of Crown Nissan of Greenville. Customer service is paramount, so I am happy to hear that James went above and beyond for you. We appreciate your business and if you need anything in the future, please make sure to let us know. Gerald McRee, General Manager

May 03, 2017

"Very helpful"

- Tammy K S

I was very pleased with the service that I received at Crown Nissan in Greenville. Jim was very helpful in meeting my car needs. I would recommend Crown Nissan to anyone.

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Recommend Dealer
Yes
Employees Worked With
Jim Bancone
May 04, 2017 -

Crown Nissan Greenville responded

Tammy, Thank you for your positive review of Crown Nissan of Greenville. I am very happy to hear that Jim was helpful. Thank you for your business and we look forward to working with you again in the future. Gerald McRee, General Manager

January 23, 2017

"Go to any other Nissan dealership in the upstate."

- Justin Mcbride

The service department ignored me for 15 mins while they sat on their cell phones and had personal conversation. When I did get their attention they tried to charge me 3x more then any other dealership. The next time I came here for an appraisal for tax purposes because you have to have your car appraised by a dealership of the same make. Since they are the only Nissan dealership in Greenville county I went there. They told me it was against company policy however they appraised my co-workers car a month earlier and mine last year. I had to call the tax auditors office and have them make a special exception for me to get my car appraised at Car Max instead. I would rather drive to another state before I step foot back into this dealership.

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Recommend Dealer
No
Employees Worked With
John Kull
Jan 24, 2017 -

Crown Nissan Greenville responded

Thank you for your review. We strive to provide excellent service, so I regret to hear about your experience and apologize for any inconvenience you experienced. If you would like to discuss this issue further, please contact me at your convenience. Kevin Riche, General Manager, 864-469-0172, cnogmanager@greenvilleautomotive.com

Jan 24, 2017 -

Justin Mcbride responded

Actually my apologies to Mr. Krull. It was actually you Mr. Kevin Riche that dealt with my girlfriend and told her numerous lies. You sir are extremely unprofessional and have no right to be in the service industry. You are the main reason why I will tell any and everyone I know who own or are considering buying a Nissan to drive to another dealership.

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