
Crystal Lake Chrysler Jeep Dodge
Crystal Lake, IL
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Horrible experience.Booked a simple oil change.Took 3 Horrible experience. Booked a simple oil change. Took 3 hours !! Service Technician went out of requested service job, broke 2 nuts!!! They needed Horrible experience. Booked a simple oil change. Took 3 hours !! Service Technician went out of requested service job, broke 2 nuts!!! They needed to buy the nuts from NAPA. Nobody seems to care. Unqualified and poorly trained employees. Will never go there again. Chrysler has serious issues with their dealer network, service in general is poor. Well buy a Japanese or German vehicle, their service is good. More
Rich Ziegler in the service department is a rockstar. I had an issue with my 2020 Jeep Wrangler that was hard to diagnose. Rich took the time to do the research and found the solution. Much appreciated. had an issue with my 2020 Jeep Wrangler that was hard to diagnose. Rich took the time to do the research and found the solution. Much appreciated. More
When My son and I brought his vehicle in for repairs we got waited on right away. George was the service rep who waited on us and he was patient and polite asking questions about what was wrong with our ve got waited on right away. George was the service rep who waited on us and he was patient and polite asking questions about what was wrong with our vehicle. Between him and the mechanic that worked on our vehicle they were very efficient and went above and beyond to service our vehicle. We our very happy with the service we received and highly recommend your business. More