
Crystal Lake Chrysler Jeep Dodge
Crystal Lake, IL
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Bad customer experience I called the service rep and told him I would be there around 6pm to pick up my truck after service was finished. He told me they would be there til a I called the service rep and told him I would be there around 6pm to pick up my truck after service was finished. He told me they would be there til at least 7pm. I got to the dealer at 6:15-6:20 and the dealer was closed and everyone but one salesman was gone. He said they left a long while ago. The problem was that I drove an hour to get there and needed my truck(4WD) to get to work the next day as we were expected to get 8-12” of snow. I missed work having a car not equipped to travel in the snow. They apologized but offered no reconciliation for me to get my truck. Extremely pissed that they left while I was on the way and missing a day of work just poured salt on the wound! When I did get a ride to pick it up my truck they brang it around front it was covered in snow, having only turned the windshield wipers on to remove the snow on it! Really! The seat cover I had on the drivers seat was bunched on the floor board and had dirt and grim all over it! I did buy my truck from here but I WOULD NEVER recommend that anyone would get any service done here. I guess once again you’re on your own once you drive it off the lot! More
Service Honest and done in timely manner very knowledgeable staff friendly and feel like part of the family I love this dealer absolutely I will come back and Honest and done in timely manner very knowledgeable staff friendly and feel like part of the family I love this dealer absolutely I will come back and do my maintenance here for my jeep More
Excellent It was a pleasure dealing with Crystal Lake Chrysler Jeep Dodge. Jack Irwin was extra special to deal with. In the end he walked me thru all of steps It was a pleasure dealing with Crystal Lake Chrysler Jeep Dodge. Jack Irwin was extra special to deal with. In the end he walked me thru all of steps needed to operate everything . Daniel Adams More
Jeep compass Everyone was helpful. Went over everything with us. Tried to save us money where they could. Did not Make us feel pressured. Thank you all Everyone was helpful. Went over everything with us. Tried to save us money where they could. Did not Make us feel pressured. Thank you all More
Terrific Service I took my 2014 Ram 1500 in for a broken side-view mirror replacement. Everyone was terrific to work with, the work was done faster than expected, and I took my 2014 Ram 1500 in for a broken side-view mirror replacement. Everyone was terrific to work with, the work was done faster than expected, and costs were exactly as outlined. Great place!!!! More
Outstanding Great experience!! Was informed throughout. Would highly recommend. Sal was a pleasure to work with. Made the process smooth the whole way through. I Great experience!! Was informed throughout. Would highly recommend. Sal was a pleasure to work with. Made the process smooth the whole way through. I always go to CLCJDR for Service on my vehicles. More
Purchase of a used vehicle Great service. Made you feel comfortable with no pressure. Very knowledgeable about what I came in to purchase. Would highly recommend this car dealer Great service. Made you feel comfortable with no pressure. Very knowledgeable about what I came in to purchase. Would highly recommend this car dealer to anyone looking for a good deal and treated with respect. More
Fixed my diesel They replaced my battery under warranty. They are all good. They tested it and helped me out with all the service and replacement that I could ask for They replaced my battery under warranty. They are all good. They tested it and helped me out with all the service and replacement that I could ask for! A+ More
Very helpful staff !!! Very helpful staff and they even went beyond just to help me with financing and my trade value of my old car!! Thank you i appreciate good people help Very helpful staff and they even went beyond just to help me with financing and my trade value of my old car!! Thank you i appreciate good people helping other people out ! Great customer service ! Ask for Justin Wyatt !! He will get you into your car that you want More
Car lease Have bought many vehicles from this dealership. They are great to deal with . No problems encountered with this dealership. We have been with them for Have bought many vehicles from this dealership. They are great to deal with . No problems encountered with this dealership. We have been with them for years More