Crystal Lake Chrysler Jeep Dodge

Extremely poor customer communication, did not keep commitments , had vehicle 2 days before being notified of problems commitments , had vehicle 2 days before being notified of problems More

Great service, professional, fixes problems. Definitely my place to go for outstanding, timely, great customer service experience Definitely my place to go for outstanding, timely, great customer service experience More

This place get over on their customers over charging, and dishonest. I bought a car from them, in the picture it showed two key but only one key worked, I told the manager about the issue and they said that dishonest. I bought a car from them, in the picture it showed two key but only one key worked, I told the manager about the issue and they said that they wasn’t going to replace it. This is not good customer service this car was a $30,000 car and the inside of the car wasn’t clean at all when it was time to leave, I asked them to clean it for me, they took the keys and took it to the back, and brought it back to me looking the exact same way it was before I asked them to clean it, so they lied to me about cleaning it, so not only did I get ripped off for buying the car I also had to pay to get it detailed properly. This is not a great place to buy cars. More

Great mechs. Repair much on my ten year old jeep. Will come back as needed Repair much on my ten year old jeep. Will come back as needed More

Got me in and out with service to my jeep,told me what was needed and what I would need in the near future was needed and what I would need in the near future More

I'm upset, I was told to come in to fix the issue I have with tire pressure sensors. This was my third time there for the same issue. Turned away AGAIN. A diagnostic will take up to 3 hours, what the xxx with tire pressure sensors. This was my third time there for the same issue. Turned away AGAIN. A diagnostic will take up to 3 hours, what the xxxx! You already know what's wrong with the car, just replace the frigging sensors that aren't working. The car only has 21,400 miles on it, why did the sensors fail? I have another appointment for Sat. Jan. 25, 2025. With the mercy of God this problem will finally be resolved. More

It’s so easy to work with the service department in this dealership. I’m treated in a friendly, courteous manner, they listen closely to what I have to say, I’m updated regularly on the progress of work on dealership. I’m treated in a friendly, courteous manner, they listen closely to what I have to say, I’m updated regularly on the progress of work on my vehicle, and the mechanics are highly competent in their field. More

Poor communication. Seems like the service dept has changed hands in last few years. Took 2 days to tell.me the battery they installed.3.months ago is good and charged m Seems like the service dept has changed hands in last few years. Took 2 days to tell.me the battery they installed.3.months ago is good and charged me $200. Car would.not start. More

They don't care about anything except getting your signature and payment. Do not even think about buying a vehicle here! signature and payment. Do not even think about buying a vehicle here! More

I brought my truck into Crystal Lake Chrysler Dodge Jeep Ram in January/February 2024 to fix a hissing noise when turning the steering wheel and for some general maintenance. Unfortunately, after they repla Ram in January/February 2024 to fix a hissing noise when turning the steering wheel and for some general maintenance. Unfortunately, after they replaced the power steering line, the issue worsened. When I brought the truck back, they installed a new hydroboost, but it was still worse than when I initially brought it in. In April, I then took my truck to Performance Chrysler Dodge Jeep Ram in Centerville, Ohio, where they determined that Crystal Lake cdjr had installed the power steering line incorrectly, stripping the threads and causing a leak that contaminated the entire power steering system. As a result, I had to have the hydroboost, power steering lines, and pump replaced at a significant cost. After discussing the situation with the service manager, he agreed to reimburse me for the damage/misrepair caused by their team. I submitted all requested documentation, including invoices and photos, but communication has been extremely poor ever since. He assured me months ago that he would send the information to corporate and provide me with an update, but I have heard nothing since. It has now been 4-5 months with no resolution. I am very disappointed with the lack of professionalism and follow-through. I would not recommend this dealership based on my experience with both the repairs and their handling of the situation afterward. More