Crystal Lake Chrysler Jeep Dodge

I purchased 2 vehicles here as the dealer is conveniently located minutes down the street from my home. I would not have purchased and or serviced my vehicles here if I knew that they had such poor to non-e located minutes down the street from my home. I would not have purchased and or serviced my vehicles here if I knew that they had such poor to non-existing customer service. The simple reason is that they do not get back to you when you call for service. They are always busy .. supposedly. I have waited in the dealer many times already for my vehicles and I see nothing but horseplay. Customer are placed on hold for unnecessary amount of time while the reps just xx around. I have had an issue with my truck since April 2023. The day service was done I picked up my truck after hours and the issue was there regarding my exhaust fumes filling the cab. I called for about 3 weeks to get my truck back in for service to no avail as my calls were not returned. I let it be as it was warmer weather and just kept the windows open. I now have been calling for 3 weeks and I am waiting for 3 folks to call me back to confirm and schedule to get this fixed. On my other vehicle that I purchased back in May 2023, I received a call from the dealer that it has to come in for firmware update on the system. I called back to schedule and find out how long it will take so I can plan accordingly. I was told I was going to get a call back as they needed to find this out. It is now going on 2 weeks waiting and I have since called back 4 times already and as usual, they are busy. They are too busy to give their customers a call back any time of the day during any given full day. I will work around my problem as I have with my truck already with another dealer and file a formal complaint with their corporate office. They will be missing out as well on the 2 or possibly 3 Ram trucks 2500 I have purchase for my employer right after the new year. So unfortunate that true customer service doesn't exist today anymore. The other issue with this dealer is that when you call, you are always hung up on and they still don't call you back. I am signing my name on this so they know exactly who this is coming from. Gary DeKroon More

Joe Leopold was very helpful with the process but top management was very pushy with add on products. management was very pushy with add on products. More

Saw vehicle on auto trader called to schedule a video call walk around. They said they would just make a video and send it to me. They neglected to show minor damage that would affect price. Went back call walk around. They said they would just make a video and send it to me. They neglected to show minor damage that would affect price. Went back n forth over phone on price since It was a long drive to just go see it. Tried to give deposit 3 times and each time was told they didnt need it, they will hold it for me. After driving 4 hours I got there and they wanted full price and refused to honor agreed price. Spent another 3 hours negotiating price all over again. Never did get it where it was over phone. I also made it clear many times I didnt want a new plate since I was transfering from another vehicle. After agreeing to pay more than the first agreed price I paid only to find out they added new plates again. I asked for refund since I didnt need them. They refused n basically said you already paid for it. They didnt have just one salesman talking to me but 3. They guy I made deal with wasnt there when I showed up and they denied it all. Manager even said they record all calls. I told him to go check them and let me know what he finds but never heard from him again. Stay clear and deal with someone who is honest n trustworthy. Also insist on a down payment with remaining balance on your receipt Never again with that place... Dont trust sales team or management. More

The salesman ran my credit without my permission. He said he was gathering my information just in case we came to an agreement on the price of the vehicle. He said he was just getting ahead of the ga He said he was gathering my information just in case we came to an agreement on the price of the vehicle. He said he was just getting ahead of the game. We did not agree on the price so I went home. The next day I saw the hit on my credit report. More

TLDR ~ *Bring your business elsewhere! !!* Today (8/5/2023), my mother came to this dealership to purchase a vehicle that fit the exact description of what she wanted. She did extensive !!* Today (8/5/2023), my mother came to this dealership to purchase a vehicle that fit the exact description of what she wanted. She did extensive research and decided to come here to purchase her new car. First and foremost, the overall atmosphere within the dealership was seemingly unfriendly/unwelcoming. Before finalizing the purchase of the new vehicle. My mother was BLATANTLY lied to about a certain warranty/Lojack-Xzilon package. An employee at the desk was asked specifically about whether the package was optional and they indicated that the package was MANDATORY in order to purchase the car. Doing so would cost her an additional $5000!!! She made the purchase because she obviously wanted the car. After finalizing the purchase and leaving. She arrived home and we reviewed the paperwork. We did some research on this "Warranty/Lojack-Xzilon" package and found that it is in fact NOT A REQUIREMENT to purchase and it's completely OPTIONAL! Upon figuring that out, we promptly returned to this dealership and disputed the transaction. We reported the individual who outright lied to us and attempted to take advantage of us. They removed the package and we will be getting our hard earned money back this coming Monday. In conclusion, if I could give this dealership no stars I would. I find it absolutely unacceptable that we had to encounter someone with such a sheer lack of integrity all to make more money on a sale. It's deplorable and they should lose their job for it as far as I'm concerned. More

Kevin Lessner was awesome to work with! Great dealership I would buy again from them Great dealership I would buy again from them More

Had an appointment set to look at a vehicle, drove from out of state, and was 15 minutes away when I got a phone call from Zuly that the truck was sold. Don't waste your time or money here. Garbage custome out of state, and was 15 minutes away when I got a phone call from Zuly that the truck was sold. Don't waste your time or money here. Garbage customer service. More

You can really tell that this place has new ownership. These guys are a joke. Quote you one price over the phone and then when you get there magically the price increases. Will never go to this dealer These guys are a joke. Quote you one price over the phone and then when you get there magically the price increases. Will never go to this dealership, or any dealership, that is owned by the Leader organization. How that state of Illinois isn’t closing this place amazes me especially since they have over 100 fraud claims filed with the attorney generals office. More

Had an appointment to go back and look at a Kia in the daylight hours. When first looked at car was in the night. Even though they pulled it into the shop with lights. I wanted to see car in natural light daylight hours. When first looked at car was in the night. Even though they pulled it into the shop with lights. I wanted to see car in natural light. So I made appointment for that. Was 2 blocks away and received a text that car was loaned out. I’m not sure of the miscommunication there but totally a inconvenience. Doesn’t really look good for the dealership. Plus it’s not like I live around the corner. Sat there for 1/2 hr or more and left with no answer of the car still available for sale. I like the car but not happy with the dealer. They did reach out to me from the internet sales department. I responded back to them that I want to purchase the car. Although my husband thinks that the car is sold or on the 7 day trial return. I hope that is not the case. I hope that they were not lying about the status of the car to us. More