Culver City Mazda

Thank you Arlene, Bryant and Tony everything was ready for me to sign and go and kervin thank you again for going with me on the test drives for me to sign and go and kervin thank you again for going with me on the test drives More

The staff at Culver City Mazda was very friendly and approachable, made the transaction easier and reassuring approachable, made the transaction easier and reassuring More

Another exceptional experience with Tony and his amazing team. Thank you Arlene and Kervin for all all your help. team. Thank you Arlene and Kervin for all all your help. More

Miguel was an excellent concierge partner for all the work I needed done to my car. He explained everything clearly and it was very easily understandable. Keep him on board for the team. He does amazing work I needed done to my car. He explained everything clearly and it was very easily understandable. Keep him on board for the team. He does amazing work! More

I enjoyed excellent service, friendly staff, knowledgeable technicians, streamlined dealership, clean facility, pleasant experience overall. knowledgeable technicians, streamlined dealership, clean facility, pleasant experience overall. More

It was easy to talk to answered all my questions and told me how long my cars was going to take me how long my cars was going to take More

The service and communication throughout this experience were very hit or miss. I appreciated being able to text the mechanic directly, but on multiple occasions I had to wait an entire day just to be told were very hit or miss. I appreciated being able to text the mechanic directly, but on multiple occasions I had to wait an entire day just to be told the issue couldn’t be fixed yet and that parts needed to be ordered. There was also no rental car available, and the only reason I found that out was because I followed up multiple times myself. I had to reach out more than three times just to get basic updates. As soon as I mentioned my name or car, I was often placed on hold—sometimes for a long time—only to be picked up again by the same person. It felt like being passed around without any real progress, like a game of hot potato. At the very least, I would expect someone, especially a mechanic, to return a call after weeks of waiting. The lack of follow-up made the entire experience feel disorganized and frustrating. The customer service agents were always friendly, but it didn’t seem like they were onsite—communication felt routed through a third-party service, which led to a disconnect between teams. Over the past month, I visited four times and never once received a proactive call. The only notification I received was a text on the final visit letting me know the car was ready for pickup. Eventually, the car was fixed and covered under warranty, and I do appreciate the mechanic taking the time to explain everything in the end. However, the overall process was frustrating. I spent over two weeks trying to get updates, called more than six times, and never received a callback. What was most frustrating is that I later found out the part had arrived within a few days—but no one notified me. It wasn’t until I repeatedly followed up and was transferred multiple times that the team realized my car could have been brought in much earlier, nearly a week and a half sooner. Overall, while the final outcome was resolved, the lack of communication and coordination made this a much more painful experience than it needed to be. More

Thank you so much Bryant and kervin for making everything so easy and smooth!!! Tony and Arlene you guys are the absolute best so easy and smooth!!! Tony and Arlene you guys are the absolute best More

BRYANT, TONY, KERVIN were the absolute best! !! They helped me get in and out as fast as possible and could not be more grateful !! They helped me get in and out as fast as possible and could not be more grateful More

CC Mazda is quick and efficient. Always professional. They also gave my car a wash which i appreciate. Always professional. They also gave my car a wash which i appreciate. More