Culver City Mazda

Friendly, courteous staff who answer all my questions. Lyft rides eliminate waiting around. Very easy transaction, thank you! Lyft rides eliminate waiting around. Very easy transaction, thank you! More

Yesterday was unnecessarily stressful. When I made the appointment, I said my husband will be dropping off and picking up my car so he will be the point of contact. They verified his numbe When I made the appointment, I said my husband will be dropping off and picking up my car so he will be the point of contact. They verified his number was in the system. When my husband dropped off my car, he reminded Ruendi that he will be the point of contact. There were numerous mistakes by Ruendi. First, he provided the wrong information to my husband. Ruendi stated I’ve only gotten oil services done since 2016 (which is incorrect) so he told my husband it will cost over 1K to get everything I need done. However, my car wasn’t even inspected yet and he listed services I didn’t need. For example, he said I need to change my spark plugs when in fact I got them changed February 2024. He would have unnecessarily charged us for services I didn’t need. He was also contacting me (the incorrect person) instead of my husband. My husband called Ruendi countless times, but never got an answer until way later. I had to step outside of work and tell Ruendi I was not happy with today’s service. I told him to please provide my husband with a list of items that are urgent to fix. He said he would send it, but it would be the wrong prices because he didn’t know the prices currently. I was also upset at this statement, why would you send the incorrect prices to the customer? You should find the correct prices first, and then send a quote. He said he would call my husband right after we got off the phone, but he did not. This was the worst experience I’ve had at this Mazda, I do not want to bring my car back to this location if this is a common occurrence. I’ve been going to this location for years. To state I haven’t gotten any work done since I bought my car and providing misinformation & the wrong quotes is ridiculous. More

I was told to come in ASAP for service, upon arrival, the valet said they would not take me and said I was too late even though the man over the phone said to come. I ended up talking with one of the manager valet said they would not take me and said I was too late even though the man over the phone said to come. I ended up talking with one of the managers in service who was super kind and said, "we never turn away any one." which I am very grateful he ensured I knew that. He was amazing, took my case (both my car keys did not work), and I received my keys (fixed) the next day. Additionally, the manager kept me in the loop, and called me in advance before doing further services that would cost me extra. I appreciate his mindfulness. More

They had car for 2 weeks and still was not ready, had to wait another hour just for a battery change. Desk clerks need to learn professionalism and not call people Chief, Boss, Sport, Etc wait another hour just for a battery change. Desk clerks need to learn professionalism and not call people Chief, Boss, Sport, Etc More

Marlon, Govanni & Potter provided excellent service! Highly recommend them if you're in the market for a new Mazda! Highly recommend them if you're in the market for a new Mazda! More

Tony, Arlene and Bryan were amazing! Excellent experience! Will definitely will buy again from them! Excellent experience! Will definitely will buy again from them! More

Thank you so much for all the help to Arlene and Bryant and Kervin. You guys made me feel so comfortable and Tony thank you for everything and Kervin. You guys made me feel so comfortable and Tony thank you for everything More

Tony's team was great! I'm super happy with my CX-50. I got a great deal and the whole process was quick and easy. I'm super happy with my CX-50. I got a great deal and the whole process was quick and easy. More

Great service professional friendly staff The video service is excellent and the free rides are great service is excellent and the free rides are great More

They worked fast and efficiently they provided excellent customer service and made me feel welcomed and answered any and all questions that I had. They were clear with my explanations on what was done to my customer service and made me feel welcomed and answered any and all questions that I had. They were clear with my explanations on what was done to my car. More