Culver City Mazda

Culver City Mazda responded

We understand why the changes to our transportation options and the addition of credit card fees would be frustrating, particularly when these services and policies affect the overall cost and convenience of servicing your vehicle. We’re also sorry that your experience with our AI assistance was frustrating rather than helpful. When customers reach out for support, they should be able to get clear information and connect with the right person without feeling like they’re going in circles. We appreciate you taking the time to explain what contributed to your rating and hope we can use that feedback to improve the customer experience.

Culver City Mazda responded

Thank you for such a detailed review! It’s great to hear the online scheduling made things easy and that your vehicle was ready even sooner than the original estimate. We know getting a car serviced can disrupt your day, so we’re glad the process stayed efficient from drop-off to pickup. We’re also happy the inspection video and online estimates gave you a clear look at what was found and what the recommended work would cost. And a complimentary car wash is a pretty nice way to finish things off! We truly appreciate you recognizing your advisor’s friendly, professional communication and for trusting us with your vehicle.

Culver City Mazda responded

Thank you for sharing this! We’re glad the communication was clear and that our team was willing to work through the numbers with you to find something that fit your needs. A straightforward conversation around pricing can make the whole buying or leasing process much more comfortable. Hearing that you’d come back to Culver City again is the best compliment. We truly appreciate your trust and look forward to seeing you for the next one!

Culver City Mazda responded

Thank you for the thoughtful feedback! We’re glad you found the service thorough and professional, and that the waiting area made the extra time more comfortable. We know your time is valuable, so we appreciate your patience while our team took care of your vehicle. It’s great to hear you left pleased with the service. Thank you for choosing us and for taking the time to share your experience!

Culver City Mazda responded

We’re sorry your visit started with confusion about where to go and who would be assisting you. Having to wait by your vehicle for more than 10 minutes before receiving help is frustrating, especially when you were already unsure about the process. We also regret that you felt dismissed when you had questions. You should feel comfortable asking questions and have your concerns addressed before completing payment. Your feedback regarding the arrival process, communication, discount, and customer service has been shared with our management team for review.

Culver City Mazda responded

Thank you for the fantastic shout-out! We’re glad Bryant and Tony made you feel genuinely taken care of while keeping the experience comfortable and pressure-free. That kind of approach can make a big difference when you’re making a big purchase. We’ll be sure Bryant and Tony see your kind words. We truly appreciate you choosing us and taking the time to recognize them!

Culver City Mazda responded

Thank you for such a wonderful recommendation! Hearing that Arlene and Tony have earned your trust to the point that you wouldn’t dream of going anywhere else means a lot to our entire team. We love knowing they made the experience feel stress-free and took the time to work with you every step of the way. And we’re glad Bryant was there to make sure you understood all the features of your vehicle before heading out. We’ll be sure all three of them see your kind words. Thank you for continuing to choose us and for putting your trust in our team!

Culver City Mazda responded

Thank you for the fantastic shout-out to Bryant! We love hearing that he was there from the very beginning, made sure your new car had everything you wanted, and kept the conversation about the numbers easy and comfortable. That combination of listening closely and making the details feel straightforward can make such a difference when you’re buying a vehicle. We’ll be sure Bryant sees your kind words. Congratulations on your new car, and thank you for choosing us!

Culver City Mazda responded

Thank you for sharing this! We’re especially glad Miguel was quick to help when you arrived and kept you updated throughout your visit. Consistent communication can make a big difference when you’re waiting on your vehicle, and it’s great to know you appreciated it. We’re also happy the waiting area gave you a comfortable place to get some work done while your car was being serviced. Thank you for choosing our team, and we’ll be sure Miguel sees your kind words!

Culver City Mazda responded

Thank you for the fantastic review! We really appreciate you taking the time to recognize Arlene, Tony, and Dan individually. It sounds like each of them played an important part in making the experience feel straightforward and comfortable, from Arlene tracking down the exact car and color you wanted, to Tony making sure you were fully comfortable with the features, and Dan taking the time to explain the finance options without pressure. That combination of attention to detail, clear communication, and a relaxed approach is exactly what we want the buying experience to feel like. We’ll be sure all three of them see your kind words. Thank you for choosing Culver City Mazda and for sharing such a thoughtful review!