Culver City Mazda

SCHEDULED SERVICE Car was ready on time for the 15,000 mile service. Amy knew exactly what the car needed. She also helped me trouble shoot a problem with compiluter da Car was ready on time for the 15,000 mile service. Amy knew exactly what the car needed. She also helped me trouble shoot a problem with compiluter dash More

Excellent customer service Excellent customer service!!! Steven explained the service and kept me informed throughout the process. I would recommend Steven and Mazda service, ev Excellent customer service!!! Steven explained the service and kept me informed throughout the process. I would recommend Steven and Mazda service, everyone was very friendly. More

Good service, great price, nice people. Although the waiting was longer than anticipated, the result was worth the wait. Everyone with whom I came in contact, including the valet, the recep Although the waiting was longer than anticipated, the result was worth the wait. Everyone with whom I came in contact, including the valet, the receptionist and the sales and finance folks, was friendly, helpful and treated me as a valued customer. The car is fabulous. More

Great Pricing, Long Waiting Culver City internet sales manager was straightforward and "trickless" during the negotiation process. That was a positive and pleasant experience. Th Culver City internet sales manager was straightforward and "trickless" during the negotiation process. That was a positive and pleasant experience. The downside is that we had to wait for about five hours to get the car ready. I assume they were understaffed on that weekend and this caused the delay. Overall, happy with my purchase. More

Easy process, nice staff Other than the spare key not being ready, I had a great experience. Saul was very helpful and offered to drive me to drop my old car off. Other than the spare key not being ready, I had a great experience. Saul was very helpful and offered to drive me to drop my old car off. More

Great customer service From the moment I drove into the service department, I was well taken care of. My service agent was Amy and she was very thorough in her explanations From the moment I drove into the service department, I was well taken care of. My service agent was Amy and she was very thorough in her explanations of what they were going to do to service my vehicle. After walking around the car to note any surface scratches or dents, she took me to the reception area where the receptionist called for a Lyft to take me home. Amy called me when the service was finished and asked if it was a good time to have Lyft pick me up to bring me back to the service center. When I got back to the service center, Amy processed my invoice and walk me to a freshly washed car. I couldn't have asked for more. More

Amazing service Any Felix is amazing. I brought my car on for a balance and check up and she was so kind and caring. The coffee was hot and place was clean. Love this Any Felix is amazing. I brought my car on for a balance and check up and she was so kind and caring. The coffee was hot and place was clean. Love this place More

Amy Felix was excellent Amy was excellent She every well and keep me informed. I would use her every time************* smart knowledgeable and hot back to me right away Amy was excellent She every well and keep me informed. I would use her every time************* smart knowledgeable and hot back to me right away More

Obnoxiously Slow Service - 7 Hours for an Oil Change I brought my Mazda in for an oil change at my scheduled 10:20am appointment time. I was guaranteed to have my car back by 5pm at the absolute latest. I brought my Mazda in for an oil change at my scheduled 10:20am appointment time. I was guaranteed to have my car back by 5pm at the absolute latest. Which was fine on paper because no oil change should take seven hours. I was told I could pick up my car at 5:15pm. I arrived at the dealership and had to wait an additional 15 minutes. I finally drove off the lot at 5:30pm, over seven hours later. More

Service check-up I always actually enjoy having my car serviced at Culver City Mazda. The timing and professionalism of the entire staff is outstanding! Complimentary I always actually enjoy having my car serviced at Culver City Mazda. The timing and professionalism of the entire staff is outstanding! Complimentary coffee & donuts also help - thank you so much!! :) More