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Cumberland Kia

Cookeville, TN

4.7
1,317 Reviews

1556 Interstate Dr

Cookeville, TN

38501

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1,317 Reviews of Cumberland Kia

April 04, 2023

Susie, Rebecca and guys are the best! I appreciate all they have done for me. More

by REBECCAMASON050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca, Susie Green
Apr 06, 2023 -

Cumberland Kia responded

Thank you for taking the time to share your experience at Cumberland Kia. We are delighted to hear that Susie and Rebecca made your experience a positive one. They strive to provide our customers with the best service and it's great to see they have accomplished this goal. As always, we appreciate your business and thank you for being part of the Cumberland Kia family.

April 04, 2023

Always courteous and timely service. Susie is the best service manager! Comfy waiting area as well. More

by ROBERTBAY_6253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Apr 06, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave your positive review of Cumberland Kia! We are thrilled that you had such a positive experience, and we give special thanks for mentioning Susie by name. She strives very hard to make sure every visit is an amazing experience. We hope you will stop by soon, and that our delightful, willing team can take care of any needs you have with ease. Thanks again!

April 04, 2023

The staff was very courteous. They got me into my appointment before l was actually scheduled to be there. All my paperwork was filled out correctly which had always been an issue More

by sharonrfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Apr 06, 2023 -

Cumberland Kia responded

Thank you for the kind words. We are delighted to hear that the quality of our service has provided a great experience and we are so happy to have earned your loyalty. We understand how important it is to make sure that paperwork is filled out correctly and on time and we appreciate your trust in us. We look forward to seeing you in our dealership soon!

April 03, 2023

They we’re able to tow our vehicles to the shop and fix the issue within a couple of days. More

by FURMANREBEKAH341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Apr 06, 2023 -

Cumberland Kia responded

Thank you for your review of Cumberland Kia! We are delighted to hear your experience with us exceeded expectations and that we were able to get your vehicle back to you within a few days. We strive to provide top-notch customer service and take great pride in being able to repair our customer’s vehicles in a timely manner. We appreciate the trust you have placed in us and would love the opportunity to make more Four Star memories. Our team is here for all of your service needs, so please don’t hesitate to reach out with any questions or concerns you may have.

April 02, 2023

Service was great. Staff was quick to take care of replacing the recall's on my Telluride. More

by JANEINTENNESSEE
Recommend Dealer
Yes
Employees Worked With
Susie Green
Apr 06, 2023 -

Cumberland Kia responded

Thank you so much for taking the time to leave us a review and for visiting Cumberland Kia! We are thrilled that your overall experience was positive and that our staff took care of the recalls for your Telluride quickly. We pride ourselves on providing excellent service, and we're glad we could do that for you. Again, thank you for choosing to do business with us, and we hope to see you again soon.

April 01, 2023

Everyone is extremely friendly and always very helpful and professional. They always do their very best to satisfy my needs. More

by RNUNNERY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Eldridge, Scotty Litton, Susie Green, Brandon Hall
Apr 06, 2023 -

Cumberland Kia responded

Thank you for taking the time to leave a review of your experience at Cumberland Kia! We are thrilled that you enjoyed the friendly and helpful service from our employees. Our staff is dedicated to providing customers with exceptional experiences and we want you to feel supported throughout your journey with us. We are very encouraged by your kind words about the quality of our service and will make sure those comments are passed along to everyone on the team. Thank you again for being part of the Cumberland Kia family!

April 01, 2023

Love the staff that works at Kia. Always nice and very friendly. Very knowledgeable about car needs. More

by DANA_HALEY19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the employees that works for service dept are great., Susie Green
Apr 06, 2023 -

Cumberland Kia responded

At Cumberland Kia, we are so pleased to have such an incredible staff that makes sure your car needs are always taken care of! We absolutely love having you as part of our Kia family and appreciate the kind words about our team. We couldn't be more thankful for customers like you who keep us focused on providing excellent customer service. We take great pride in our skilled and knowledgeable staff and are grateful that you recognize their hard work. Thank you again for your business and we look forward to seeing you again soon!

April 01, 2023

They are always so kind and helpful. Any problem i've had over the last 7 years they promptly taken care with no hassle whatsoever. You have a great team and i trust them in taking gre More

by MICHELLEGRISHAM68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Apr 06, 2023 -

Cumberland Kia responded

Thank you so much for your kind words! Our team at Cumberland Kia work hard to ensure our customers have the best experiences and we're so happy to hear you've been pleased with the service you've received here over the last 7 years. We understand our customers place a lot of trust in us when it comes to their automotive needs, so we strive to provide only the highest quality services. We hope to continue taking care of your automotive needs for many more years to come and thank you for being such a valued member of our community.

April 01, 2023

Awesome folks. Very fast service. Such a pleasure to have my KIA serviced there. Also thanks for supporting our Veterans. More

by WILLIAMB.HUDGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beckie, Susie Green, Brandon Hall
Apr 06, 2023 -

Cumberland Kia responded

Thank you for taking the time to share your experience with us, and for the kind words about Cumberland Kia. We are extremely proud to provide our Veteran customers with specialty discounts and perks as a token of our appreciation. I'm glad that you had a great experience here at Cumberland Kia! We strive to offer extraordinary customer service in all areas of our dealership and always prioritize making our customers happy. Thank you again for choosing Cumberland Kia, it was our pleasure to serve you!

April 01, 2023

Great service! Folks polite and efficient. Was able to get in and out early. Excellent! More

by DVDHODGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susie Green
Apr 06, 2023 -

Cumberland Kia responded

Thank you for your glowing review, we appreciate your continued loyalty to Cumberland Kia! We strive to make each customers experience a great one and it’s wonderful to know that our service met your needs. We’re excited that you were able to get in and out early and we hope that your next visit will be just as stress-free and enjoyable. Thank you for taking the time to leave a review.

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